10.0
Everything went smooth as butter. In and out in 5 minutes.Reviewed Sep 15 2021
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5.9
Cost $200.00 for a 1 day rental.Reviewed Aug 30 2021
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2.0
Pros:NothingCons:Have a car available. The rental reservation was worthless. Will never use again!!!Reviewed Jun 21 2021
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10.0
Pros:YesCons:If the car you want is available when you get there to pick up, not a similar oneReviewed Jun 2 2021
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2.0
Pros:Easy pick up and drop offCons:The cars speakers were messed up, the light for the clock and stereo system didn’t work, there was no back up camera. Most of all the steel light bugged me as I couldn’t see anything on there and then on the last day the light appears! So dumbReviewed Apr 20 2021
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10.0
Pros:Hertz has the friendliest employees. I had to change reservation a bit and they were happy to work with me. I will always rent cars from themReviewed Jun 26 2020
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2.0
Cons:I had a ride arranged to go pick up the car only to find out there were no cars available. Waste of time and money as well as not having a car next day for planned trip.Reviewed Feb 18 2020
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10.0
Cons:Everything was greatReviewed Dec 16 2019
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10.0
Pros:Pick up was quick and convenient. Overall experience was hassle free.Reviewed Aug 7 2019
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2.0
Worst rental experience everCons:The rental counter at the Bakersfield airport told me they had no cars available, however, two other people in the airport came up and told me they had been told the same thing but if you sat down and made an online reservation there would miraculously be cars. I tried this and sure enough, I drove off in a car. The laziness of the customer service agents to turn away customers is astonishing. The car I received was not the model I had booked and it had not been cleaned in quite awhile. The inside windshield was so dirty it was hard to see through at night and in the rain.Reviewed Dec 15 2018
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8.4
$10/gallon pre fill charge and did not inform mePros:Good clean car; Toyota Corolla. Efficient and friendly check in and checkout. Quoted weekly rate was goodCons:Surprise $9/gallon gas ore fill charge. Never explained. Discovered on my emailed receipt . Will contact Hertz between flights todayReviewed Dec 1 2018
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7.2
Pick up in Bakersfield CaliforniaPros:New carCons:I RESERVED a sub compact. When I went to pick up my RESERVATION I was told there were no cars and all they had was a van. Fortunately, the gentleman behind me was dropping off a Kia Rio and I was able to get that car. The PEOPLE there were great, sympathetic and worked hard to prep the car quickly. Your check in computer also gave the agent grief as it would not accept my postal code (I'm from Canada), necessitating a call to the supervisor for assistance.Reviewed Oct 26 2018
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