Reviews for Hertz in Calgary
- All reviews 100%
Feb 7 2017
Scary defrost system
Pros: The transaction went well.Employees did their jobs. The car was the problem.
Cons: The car was Nissan Micra. The defrost system was frightening. At times we couldn't see out of tye windshield our side windows making driving unsafe. Through trial and error, we learned that the A/C need to be on for the defrost to work. No directions provide that info. The fan blew snow into the car. When opening the doors snow filled the front seats. This car should not be in the fleet.
Feb 7 2017
The Hertz experience was average.
Pros: The location of the car rental at the airport was excellent. The agent was competent although somewhat aggressive promoting extras. The drop off agent was excellent and provided accurate directions to the airline counter.
Cons: Hertz wanted essentially over 50% of the original rental to have snow tires. This is Calgary not Tampa and they havw winter there so renting any vehicles without snow tires is unacceptable. In fact the car was not really in winter shape. So as mentioned above it was a average or less rental experience with Hertz.
Jan 8 2017
Hertz makes it easy.
Pros: Clean car, good value, great service! I thought it might be a long wait since I was renting internationally but it was breeze. Thanks Hertz! Pat
Jan 3 2017
Pros: The agents were polite and we got our car quickly.
Cons: I was shocked that none of the cars available had snow tires - in Calgary in December. The all-season tires on our car were quite worn-down, so driving was much more hazardous and stressful than it needed to be. We told the agents we were traveling to BC and they failed to mention that it's illegal to drive on the highway there without snow tires. They also neglected to tell us that they were going to be closed at the time of our scheduled drop-off.