I had a reservation, they had no cars.
Cons: Worst. They had NO cars. I had to travel an hour to get a car from Enterprise.
Pros: Customer service
Cons: Dirty car outside and the Nissan I had felt unsafe. Not a quality car at all
Poor service for a smelly car
Cons: Despite being the only person in the Hertz location, it took 59 minutes from the time I arrived for my scheduled pickup until I actually had a car to leave in. There was one person in the back cleaning the car and the guy up front doing customer service - he had to go back and help with the cleaning of the car. Then we did the walk-around verification and he was on a personal phone call the entire time. By the time I finally got in the "smoke free" car to drive off, the stench of stale cigarette smoke was sickening. I had no time to take the car back at that point so I had to spend the whole weekend with the windows down to not be ill. Upon returning the car yesterday the same Hertz employee was there and asked how the car was - I said it was fine aside from the overpowering stench of smoke in the "non-smoking car". He laughed and said "yeah, now I remember that cat reeked of perfume when it was brought in last week. We don't really pursue that stuff." I would never rent from this place again.
Pros: Great car and representatives were very professional and friendly
Very accommodating Dan and the other representativ
Pros: Made the process simple. Smooth
Cons: can't say that there was anything t didn't like.
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