Book Hertz car rentals in Covington

Reviews for Hertz in Covington

Recent reviews

Traveler rating

Wonderful

1

Very good

0

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

3

2.0

Hertz didn't accept affirm.Reviewed May 5 2024

review from

2.0

The truck wasn’t clean pet hair all in the truck, the door wouldn’t say close kept sounding puff the sensor, something was going on with the front tire and windshield wipers didn’t work and it was raining.Reviewed Nov 17 2021

review from

2.0

Pros:Nothing. I was not able to use my rental because when I got to the location I was informed that my rental was given away. Hertz company policy says that I have 24hrs from tome of paid rental to pick up my rental. I was an hour late, in which I called the office and company to inform them of my late pick up, which I was told I had 24 hrs to do. When I got to the location the staff were rude and told me they did not have to wait for my to pick up my rental, that I’d I was late they are able to give it away, as I am not the only person waiting for a car rental. The manager came in and said that they always over book their vehicles so someone is always waiting for a car. They did nothing to offer me another rental or upgrade. They only offered for me to call cooperate and ask for a refund! I am not used to such unprofessional and non courteous customer service. When I asked for the staffs names so that I can file a complaint, they said “what you want our birthdates and social security numbers as well?” And laughed. I will never rent from hertz or their conyers location ever again. They are vile and unprofessional at best!!!Cons:Everything. Customer service was horrible, professionalism horrible, they made zero attempts to help the situation. They even told me they gladly gave away my rental because someone else needed it! While I was there someone else called in as I did and said they were going to be late to pick up their rental, so I said, “well why can’t I have their rental as I’m here and their not!” The manager was like no I’m waiting for them. So for whatever reason I was the double standard and they had no compassion or customer service to provide me alternatives even through my rental was already paid in full!Reviewed Mar 17 2021

review from

10.0

Pros:Absolutely.Cons:Everything was fine, they cleaned and sanitized the car, made sure there was social distancing, speedy but efficient checkout process.Reviewed Feb 23 2021

review from

4.8

Pros:Picked up vehicle. It had been heavily smoke in prior to my rental. Was it clean inside. Was told they are short staffed. Drove vehicle home and spent 30 min thoroughly cleaning it myself. The front passenger seat was soiled with Dryer coffee or some sort Of liquid.when dampened would soil pants. Strong smoke smell would not subside. I even purchased an air freshener. I returned the vehicle. I just asked for another but the same vehicle. They did upgrade me even though I didn’t ask for an upgrade. Waited another 35 Mindoro the new vehicle. Experience after all of this was fineCons:Clean vehicle.Reviewed Sep 8 2020

review from

2.0

Pros:Nothing. I reserved my car and they told me they didn’t have any. I then called customer service. She informed me she reached out to the manager and they would call me. No one did. I never got a vehicle.Cons:I could have gotten a car that I reservedReviewed Jun 19 2020

review from

8.4

Pros:Price for full size SUV was outstandingCons:Arrived at the Hertz facility and hour or more early for a 12 noon pickup. The rental vehicle was 4 hours late (4:30pm). This delayed my travel!Reviewed Dec 3 2019

review from

4.4

No carsPros:They did not have any cars for me at all even tho I prepaid for it I had to wait and it made me late for an event I had to djCons:The fact that I could not get a carReviewed May 21 2018

review from

2.0

Pros:nothingCons:received call morning of my rental date to be told they had no cars available,would have no cars and next time to call local store to rent then was told I would have to contact national hertz to get my deposit refunded. don't need this hassle ! never againReviewed Apr 25 2018

review from

2.0

Cons:Prepaid rental, called day of and everything was good. Got there and vehicle was not available. Couldn't get one for us. Everyone else was booked. Still waiting for refund. Never again with hertz.Reviewed Feb 27 2018

review from

10.0

Excellent Customer ServicePros:The professionalism and the eagerness to assist and answer all of my questions with a smile.Cons:N/AReviewed Jun 2 2017

review from

2.0

No Car AvailableCons:Made a reservation through kayak.com and had my confirmation number. When we got to the facility they said they had no car available. We had to go 50 miles away to get a car.Reviewed Apr 22 2017

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• How much does it cost to rent a car from Hertz in Covington?

  On average a rental car from Hertz in Covington costs $41 per day.

• What is the most popular rental car from Hertz in Covington?

  Compact (Nissan Versa or similar) is the most frequently booked rental car type from Hertz in Covington.

• How many car rental locations does Hertz have in Covington?

  Hertz has 1 rental location in Covington. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Hartsfield-Jackson airport (ATL)?

  No (According to our data)

• Does Hertz offer shuttle or airport pick-up services from Hartsfield-Jackson airport (ATL)?

  Yes