Cons: The car was not available for pickup and at specified location. Terrible experience.
Pros: price, value,
Cons: car could have been cleaner
Pros: A great rate and everything from pick up to drop off was so smooth and easy.
Courteous staff
Pros: Staff was efficient, courteous, and professional.
Poor customer service
Cons: The location we picked the car up from didn't clean the car or keep up with maintenance. We had an air bag system problem during our rental and when we went to exchange at another location they tried to charge us a $300 detail fee for smoking. We don't smoke; the problem was the location we picked up from didn't clean the car. When the second location called the first for the cleaning report they "couldn't find it"; that's when they realized it wasn't us that had dirtied the car.
Pros: Everything was very fast and efficient.ut the place closet at 6 on Friday and no key drop.
Cons: The place closed at 6 on Friday and no key drop. Hard to get through traffic to return the car on time.
Hertz is terrible on accepting reservations that d
Pros: This entire experience is motivated by the best price possible. Yes they have the best price, but is the price worth the headache?
Cons: That a reservation was accepted and the vehicle wasn't available. terrible way to treat customers. It took an act of congress - to force Hertz to get me a car for my trip.