Helpful, if not a little disorganized.
Pros: The people behind the counter were helpful and were able to fix my issue of the car not being ready.
Cons: The car class I had reserved was not available when I went to pick it up. They also seemed a little disorganized.
The manager at this location was unprofessional
Pros: We made a reservation for 1pm and they let us pick up at 11am
Cons: The manager did not give me my cooy of the rental contract, which made me feel like he could have done something fradulent. He pressured me to buy rental insurance by threatening me with scare tactics. The manager did not complete a vehicle inspection, which shows any issues/dents/dings of the car. After I returned the car, I was afraid they would bill me for something I did not do. I will never return to this Hertz and do not recommend it to anyone.
Pros: The drop off Hertz in Duarte was able to take the car very quickly. No hidden fees. And I was on my way quickly.
Cons: All good
They had no cars available
Cons: They should not let you make a reservation and then have NO CARS AVAILABLE. We had to find another car rental company (Enterprise) to get a car-- otherwise we would have had to cancel our trip.
Pretty good experience
Pros: Car feels very new. I could still smell the new car smell ...
I'm surprised that the rental car would rent out a pretty new car.
Cons: the pick up and drop off time is very limited. For working people like me, 6pm cut off time was pretty early as I didnt even get off from work until 5:30. I have to leave early just to pick up / drop off the car.
I loved the car.
Pros: Pickup and drop off were fast, and the car was great.