Reviews for Hertz in Fort Collins
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Mar 27 2017
Returns to Hertz in Fort Collins are difficult, of
Pros: The staff is great. Car pickup was fine.
Cons: Returning a car off hours is ridiculous. A note on the front door says to park in the "Back lot." No idea of where the "back lot is." Nothing on the note. The note on the front door threatens that offenders may be towed at their expense. Once you find the back lot, the note says to park the return in Hertz' "row." There are four marked spaces in that "row." They were full. The note does not indicate where the key drop is for off hours returns. All in all I spent way too much time figuring this out, and I find the lack of consideration very irritating. Step up! It's called "customer service" not "hide and go seek"!
Mar 22 2017
Excellent service, Cindy cat
Pros: Quick service, nice car, what more can you ask for?
Feb 20 2017
Cons: I reserved a car online but there wasn't actually a car available. No effort was made to transfer or honor my reservation.
Jan 19 2017
Pros: Without even having to mention it, somehow when my reservation was processed Hertz already included my AAA membership discount. They also upgraded us from a compact car to a nice pick up truck, but since a pick up wasn't what we had requested Hertz also waived our gas fees. Service was excellent from start to finish and probably the best car rental experience we have encountered.
Cons: I honestly can't think of any complaints from this experience!