Guest Reviews
Overall Rating
7.1
Good
Based on 8 reviews
Cleanliness
7.0
Comfort
7.3
Pickup/Dropoff
7.0
Value for money
7.0
Hertz car rental prices in Grapevine
| Economy | $34/day | |
| Compact | $34/day | |
| Intermediate | $32/day | |
| Full-size | $34/day | |
| SUV | $55/day | |
| Minivan | $68/day | |
| Premium | $54/day | |
| Luxury | $58/day | |
| Convertible | $78/day | |
| Commercial | $56/day | |
| Van | $76/day |
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
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Find reviews that mention:
pick up the car
car was clean
drop the car
great car
picked up the car
car was great
great service
rented a car
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10.0
Pros: Manager is super friendly. The location is convenient.
Cons: I dropped off after hours and wasn’t 100% sure what to do.
review from
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10.0
Super easy!
Pros: It was fast and easy.
Cons: Everything was great!
review from
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2.0
Pitiful
Pros: The car was the worst rental I have ever had.
Cons: The car was dirty when I picked it up. It had a very bad odor. Trash was left in the car and in the trunk. I had to pull over and clean the bugs off of the windshield. The passenger window would not seal and made a loud noise the whole trip.
review from
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10.0
Pros: Easy process to rent
Cons: Wasn't totally clear on after hours return process
review from
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2.0
Will not use Hertz again
Pros: Nothing
Cons: The service was awful. The pick up sight closed at 6 pm. Flight was delayed by an hour due to weather. So I missed the pick up time by 30 minutes. When I tried to get help that night, I got routed to a reservation center that said she could do nothing to help me but would be glad to book another reservation for now one day less at $300 more. I decided to go to the pick up sight next AM to talk with a customer rep face to face and was told by the gentleman that it was " above his pay grade" to help me with either reinstating the original reservation or with refunding what I had prepaid. I finally decided it was easier and cheaper to make a different reservation with a different company for less than 1/2 the price. And this was for a rental period longer than 2 weeks.
review from
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4.4
Pros: Car was some what comfortable
Cons: The address is to the hotel not the convention center so we went to the wrong place. Directions and signage are not clear in the garage, I got to the desk at 6:05 and no one ever was there and another women was trying to pick up her car and one women came out and said everyone had just left, I gave her the key and ticket with the mileage and space number, and hoped she was going to log it as returned. Not good customerror service.
review from
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10.0
Pros: Manager is super friendly. The location is convenient.
Cons: I dropped off after hours and wasn’t 100% sure what to do.
review from
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10.0
Super easy!
Pros: It was fast and easy.
Cons: Everything was great!
review from
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10.0
Pros: Easy process to rent
Cons: Wasn't totally clear on after hours return process
review from
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2.0
Pitiful
Pros: The car was the worst rental I have ever had.
Cons: The car was dirty when I picked it up. It had a very bad odor. Trash was left in the car and in the trunk. I had to pull over and clean the bugs off of the windshield. The passenger window would not seal and made a loud noise the whole trip.
review from
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2.0
Will not use Hertz again
Pros: Nothing
Cons: The service was awful. The pick up sight closed at 6 pm. Flight was delayed by an hour due to weather. So I missed the pick up time by 30 minutes. When I tried to get help that night, I got routed to a reservation center that said she could do nothing to help me but would be glad to book another reservation for now one day less at $300 more. I decided to go to the pick up sight next AM to talk with a customer rep face to face and was told by the gentleman that it was " above his pay grade" to help me with either reinstating the original reservation or with refunding what I had prepaid. I finally decided it was easier and cheaper to make a different reservation with a different company for less than 1/2 the price. And this was for a rental period longer than 2 weeks.
review from
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4.4
Pros: Car was some what comfortable
Cons: The address is to the hotel not the convention center so we went to the wrong place. Directions and signage are not clear in the garage, I got to the desk at 6:05 and no one ever was there and another women was trying to pick up her car and one women came out and said everyone had just left, I gave her the key and ticket with the mileage and space number, and hoped she was going to log it as returned. Not good customerror service.
review from
Where can I find Hertz car rentals in Grapevine?
1501 Gaylord Trail, Hertz car rentals
Address
1501 Gaylord TrailPhone
+1 817 778 1490Top Tips For Renting a Car from Hertz in Grapevine
- 25% of our users found rental cars from Hertz in Grapevine for $43 or less
- Book your rental car from Grapevine in Hertz at least 1 day before your trip in order to get a below-average price
- Economy rental cars from Hertz in Grapevine are around 62% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in Grapevine
How much does it cost to rent a car from Hertz in Grapevine?
On average a rental car from Hertz in Grapevine costs $75 per day.
What is the most popular rental car from Hertz in Grapevine?
Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Hertz in Grapevine.
How many car rental locations does Hertz have in Grapevine?
Hertz has 1 rental location in Grapevine. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Dallas/Ft Worth & other airports (DFW)?
Yes
Does Hertz offer shuttle or airport pick-up services from Dallas/Ft Worth & other airports (DFW)?
Yes