Pros: They upgraded the car and we did not have to bring the car back full of gas. They were apologetic about the wait and supply issues.
Cons: Small location in hotel. We had a reservation for 12:00 pm, we didn’t leave until 2:30 pm. There were no cars, they had to another location to get one.
Hunting for the drop off
Pros: Nothing.
Cons: Address for drop off is in an abandoned mall. And no signage for the rental agency. No one picked up the phone when calling for directions.
We were given a "bump-up".
Pros: We requested a full size car, wanting it for comfort. We were given a small KIA SUV. The seats were too small and uncomfortable, but the car drove well and was inexpensive on gas. Our luggage fit in the boot well
Cons: It took close to an hour to check in and I had a meeting to get to -I didn't allow enough time. Returning the car was better. The agents were very nice and friendly.
Convenient access, but pick-up took some time
Pros: Great car
Courteous, friendly service
Cons: It took at least 30 minutes to process the pick-up and pull up the car.