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10.0
Car was ready when we arrived. Process was seamless. Counter agent was very pleasant, knowledgeable, explained things thoroughly. I think the only thing that could be improved is showing the features of the automobile before driving off the first time. But in all fairness, no rental agency does thatReviewed Jan 21 2023
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10.0
Got a great car for the entire family. Very comfortable and car was in very good condition. Price was also very reasonable. I was very happy with the service that i received when i checked out and checked the car back inReviewed Jul 15 2022
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4.0
The tires on the vehicle were completely bald. Could not get any traction on snow. Dangerous.Reviewed Feb 24 2022
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10.0
You pick up a shuttle at the airport and return. The contactless return is a great. The check out is quicker than pre covid, with alot less keystrokes by the agent, so you check in quickly.Reviewed Jan 23 2022
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10.0
Really easy pickup and drop offReviewed Jan 17 2022
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6.0
It should specifically state that the pick up is off premises. To learn that at the airport and then be jammed into a crowded shuttle for 20+ minutes is terrible.Reviewed Jan 15 2022
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4.0
Got a nice vehicle, but the service was mediocre and the car was not clean.Reviewed Nov 3 2021
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1.9
Hertz is no longer at the airport - you have to catch a shuttle to Jackson. Fine if your destination is near Jackson; we needed to go North so a real pain. Car smelled of smoke; was dirty when picked up; rear tires were 12 Lbs lower than front. Never again….Reviewed Sep 29 2021
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10.0
We had the manager special which worked out well for us. The pick up at the airport and the return shuttle to the airport were very good, actually no wait time at all.Reviewed Sep 29 2021
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1.9
I was unable to get road service when my car wouldn't start. They would not honor the insurance I purchased. I do not plan to use them again.Reviewed Sep 28 2021
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3.9
The Hertz rental location is super misleading. It is NOT at JAC, you have to take a 25m shuttle to get to the rental place. That may be fine for someone staying in downtown Jackson (though it is not the most convenient), but is rather annoying for folks staying closer to Moose. The car itself was a bit dirty, but fine overall to drive.Reviewed Sep 22 2021
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1.9
Hertz no longer has a counter at the Jackson Hole airport. Travelers have to take a shuttle into town in order to get a car. Because of this, I did not use Hertz but went with another company instead. There's no way I would consider Hertz in Jackson Hole in this circumstance.Reviewed Sep 22 2021
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