2.0
Absolutely horrible. Multiple reservations made and canceled claiming cars were available when they actually weren't. Rude staff. Anonymous after-hours text canceled my reservation on short notice, then refused to refund my pre-paid amount. Had to spend several hours on phone grttinga refund. Will NEVER rent from them again. Canceling my Gold Membership with themReviewed Jul 27 2026
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2.0
The reservation was made, I paid the money, I arrived early before my pick up time and they had NO CAR. This was a horrible experience and I was stuck with no car. I still have not received my refund from Hertz! I called them and they required me to submit a form which I did, and I’m still waiting. I will never do this again.Reviewed Jul 27 2026
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10.0
Good people, lower ratesReviewed Jul 27 2026
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2.0
Hertz said they were overbooked and didn’t provide the car. When I asked about cancellation, they said not to worry, I won’t be charged. Now I have been charged on my card.Reviewed Jul 25 2026
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2.0
My experience was not good. Despite calling the afternoon of my pickup date to confirm that my car would be held and ready for pickup, when I arrived in Sarasota, there was not even an agent at the desk. Then when I finally was able to work with an agent, they did not have the car I rented. They had the option of a huge truck or a tiny car. This was not conducive to the activities of our trip, but I didn’t have the option of waiting or coming back a different day. Thankfully at least I got a car as there were over 10 people behind me and there were only 2 cars left to rent so other people didn’t even get a car. But because I got a huge truck the expense of gas was outrageous and parking was impossible.Reviewed Jul 24 2026
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4.0
I booked a hybrid car. They gave me an suv saying it was an upgrade. It’s not an upgrade when you want a hybrid. It’s a downgrade. I probably spent an extra $50 on gas. Going to reach out to Hertz corporate about it.Reviewed Jul 24 2026
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10.0
Our flight was cancelled, yet we were able to book a car within minutes to drive home. It was a life saver!Reviewed Jul 23 2026
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2.0
Pick up was horrible, I waited in line for 2 hrs to pick up a reservation I made weeks prior. Unfortunately, they did not have the.vehicle I wanted. Overall pick up experience was horrible.Reviewed Jul 23 2026
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2.0
The vehicle was perfect. What wasn’t perfect was the additional $45 of airport fees that Kayak failed to include on the original quote that I had accepted. So pissed about this.Reviewed Jul 23 2026
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8.0
A speedier check in would be nice. The ability for things to be digitized at the check in desk would improve the flow. I stood in line saying now this is a job that AI could and should take over for efficiency reasons immediately.Reviewed Jul 23 2026
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2.0
They had no car for me. The agent was very rude. Terrible experience.Reviewed Jul 22 2026
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10.0
It was great truck satisfying my needsReviewed Jul 22 2026
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