Reviews for Hertz in Providence
- All reviews 100%
Nov 11 2016
Will not use Kayak.com for rental cars anymore
Cons: The rates I get upon arrival don't match what Kayak advertises
Oct 17 2016
Pros: Car was newer, clean and useful overall. The size worked well for my purpose, and was comfortable.
Cons: Too much paperwork at the desk after completing all online; car wasn't ready at scheduled time, and had to find someone to locate; upon returning no one available to check out - had to go to the office to finish (though no sign stating this)?
Oct 17 2016
Worst car rental of my life!
Pros: The guy at check-in was courteous, pleasant, and helpful. The woman that assisted me with the fiasco of check-out was nice and polite, helping me in any way she was able.
Cons: There was no one present to move cars into the lot at checkout! The drop off area was completely overflowing, leaving no space to pull in and leave my car. I drove to and then back out of Car Return area 6 times before being barely able to drop off car. I missed my scheduled flight, ending up with a 7 hour delay as well as rearranging my established pick up at my destination. By the time I arrived, I had lost a day of my vacation as well as having to forego previous time spent with family ...the whole reason I was on vacation!
Oct 12 2016
Pros: Car was ready
Cons: Car was disgusting dirty