Pros: Staff was extremely rude and not helpful in my situation. I was unaware of a $200 hold and the need to always use a credit card and not a debit card. I don’t use credit.
Cons: The situation would have been resolved if the staff had been courteous and helpful. I understand the need to use credit, but I didn’t need to be made to feel the way that I did. I will never use Hertz again!
The SUV was in perfect condition.
Pros: The SUV was clean and full of gas. The people walked me thru the operation of the vehicle and reconfigured the seats for me. I had purchased insurance thru Kayak and it was accepted without question. Overall it was an excellent experience.
Pros: Free upgrade to suv in snow was awesome
Poor customer service
Pros: The car
Cons: It wasn't clean
Pros: We had a great experience. Pick up and drop off was fast. Price was excellent. Everyone was friendly. Would definitely rent through them again.
Cons: Everything was great!
Hertz car rental
Pros: Pick up was easy. The drop of was somewhat difficult. It was a holiday and nobody was at the counter. The main problem was lack of parking space. The exterior of the car was not very clean.
Cons: Lack of parking space at the time of drop off.
Pros: Quickness to pick and drop off the car
Cons: Car was dirty, kind of oil / grease on floor mats and trunk. The oil smell did not go away during two weeks.
Customer service worst ever
Cons: Customer service was rude, impolite and very un appreciative of our business
Other suppliers in Rochester Hills scored
Where can I find Hertz car rentals in Rochester Hills?
Top tips for renting a car from Hertz in Rochester Hills
- 25% of our users found rental cars from Hertz in Rochester Hills for $33 or less
- Book your rental car from Rochester Hills in Hertz at least 1 day before your trip in order to get a below-average price
- Supplier Choice rental cars from Hertz in Rochester Hills are around 60% cheaper than other car types, on average