Reviews for Hertz in Rochester
- All reviews 100%
Jul 16 2017
Pros: The car was fine, the service was very good once I did see a representative on-site.
Cons: 1) I had to wait as there were no representatives in the office at my pick-up time. 2) I topped off the gas, but it still did not read as full. There was NO WAY to put more gas, it was completely full. I will be watching to see if I am charged, and if so, I will contest it. 3) The drop off was not clearly marked for Hertz. The envelope for the keys was not for Hertz and had instructions about drop off which I followed. AFTER dropping off the keys in the door, I saw that there was another sign that had been obscured by a parked car that said there was another area to park the car. At this point, my keys were already dropped off so I could not move the car to that location. I feel that the Hertz rep should have mentioned the drop-off and warned me about the fact that it was a bit more complicated.
Jul 5 2017
Pros: Price was about half what the airport wanted. We picked up off-site.
Cons: Agent told us we were being upgraded from compact. The Yaris seemed like a downgrade.
Jun 27 2017
Affordable but cleanliness questionable
Pros: Very affordable
Cons: Car smelled like smoke
Jun 5 2017
Pros: Easy to rent Easy to Return - no hidden surprises... Just filled it up prior to return and dropped off keys at the desk. Will get Navigation?GPS included next time - will be simpler in future. only gave it a "Good" rating for value cause I hate taxes...but that's not their fault.