Reviews for Hertz in Rochester
- All reviews 100%
Aug 11 2017
Pros: Car worked well, was clean and drop off was quick.
Cons: Waiting in long line to get car. Being asked to make upgrades with confusing pricing (agent said it would be $10 to upgrade, but turns out it was $10/day and that wasn't made clear)
Aug 6 2017
Very smooth pickup and drop off and
Pros: Friendly staff at both pickup and drop off location, best price available compared to several other companies, very file efficient versa
Cons: I couldn't find proof that I had included a return at alternate airport in my confirmation, which led me to think I'd made a mistake in booking and would receive a bill with a balance after returning. Maybe they could make that more clear in the docs.
Jul 31 2017
Pros: Nothing, customer service was even the worst I ever dealt with!!
Cons: I called 3 days before my pick up date because I rented the car till Sunday at they were closed so I needed to find out where to take car. The girl on phone said it don't matter because we don't take debit cards and that's what you gave us. I said you took my money within 20 minutes over a month ago. She said read the fine print we would have told you when you got here. I said so what now. She said pay cash or credit card and we run credit check and a $200 deposit. Which at the time I did not know but they did same to my son and never returned his deposit. (Nothing wrong with car they said fees from cost because he was quailed wrong price). So I never got a car ended up driving my own which I did not want to the miles on. They told me 14 days for refund. I will NEVER rent through hertz, I will pay more first.
Jul 16 2017
Pros: The car was fine, the service was very good once I did see a representative on-site.
Cons: 1) I had to wait as there were no representatives in the office at my pick-up time. 2) I topped off the gas, but it still did not read as full. There was NO WAY to put more gas, it was completely full. I will be watching to see if I am charged, and if so, I will contest it. 3) The drop off was not clearly marked for Hertz. The envelope for the keys was not for Hertz and had instructions about drop off which I followed. AFTER dropping off the keys in the door, I saw that there was another sign that had been obscured by a parked car that said there was another area to park the car. At this point, my keys were already dropped off so I could not move the car to that location. I feel that the Hertz rep should have mentioned the drop-off and warned me about the fact that it was a bit more complicated.