Pros: Staff was good when I picked up the minivan The vehicle was big enough for what I needed it for. The vehicle was easy to drive.
Cons: The vehicle had a very strong odor of cigarettes That was very disappointing since I was in the car for several hours.
Pros: Car was in clean condition overall.
Cons: The inside of the car smelled like someone had recently tried to cover up the smell of cigarette smoke, but that’s only a small complaint. The main issue is that Hertz is slowing customers to book one-way cars with drop-off locations That have been shut down. When I arrived at my drop off location on time after 7 hours of driving, I found out that the location has been closed for several weeks and it’s not possible to leave the car there. I then had to sit on hold with poor customer service for 2 hours when they finally told me to call back tomorrow morning so they can then tell me where to leave the car...it’s yet to be seen if I’ll be charged extra for all of this. I will not be booking with Hertz ever again.
Pros: Liked the free upgrade to a larger vehicle.
Cons: Drop off was confusing. It appeared there was one person to record drop offs and there were like 30 cars in the drop off area.
Pros: The car was nice
Cons: Tell us about the hidden fee
Cons: Picking up the car took forever.
Pros: Helpful staff at pick up.
Cons: The price was a scam. I told I could prepay for a better deal only to find out I would be forced to pay more later. 1.) There is a fee for dropping off at a non-airport, something not part of the quoted price. 2.) was charged taxes when I picked up the car. Basically the price they quote you is just a scam to get you to commit to renting from them.
Cons: There was no Hertz rep there for delivery or pick up
Pros: Quick, no fuss, car drove just fine.
Pros: Very helpful check out person, accommodating.
Pros: Drop off was smooth.
Cons: Had to wait for car to arrive.
Pros: Checking out was great. The manager was very helpful and patient. The car was semi clean, aside from crumbs in the cracks of the steering wheel and ran great! Amazing gas mileage.
Cons: I called customer service because the location I was supposed to drop off the car at was closed. I was transferred four times to different people who I had to repeat my info to. The first and fourth transfer were in the same department so im not sure why the original person said they couldn't help.
Pros: Staff was friendly
Cons: Cost too high
Where can I find Hertz car rentals in Rochester?
Top tips for renting a car from Hertz in Rochester
- 25% of our users found rental cars from Hertz in Rochester for $34 or less
- Book your rental car from Rochester in Hertz at least 1 day before your trip in order to get a below-average price
- Standard rental cars from Hertz in Rochester are around 42% cheaper than other car types, on average