Reviews for Hertz in Salisbury
- All reviews 100%
Apr 27 2017
They took my reservation, but didn't have a car!
Cons: I made a reservation Thursday morning to pick up a car at the Salisbury, MD location at noon on Thursday. Soon after, I received a call stating that they "didn't have a car available at all today, because I reserved with such short notice," but they "would probably have a car tomorrow." Why did they even take a reservation for a Thursday pick up if they might not have a car available until Saturday?!?!? I got a ride to the airport and rented from Avis.THEY had cars!
Apr 24 2017
Never rent from hertz
Pros: No. Mention of deposit needed for rental, prepayed a week ahead of time, had deposit at time of payment. Went to pickup car, and was informed of requirement, pay day was following day, be sure you get things straight before pickup
Cons: See above
Oct 21 2016
vehicle was wonderful needed wiper blades and bigg
Pros: staff excellent and courteous, vehicle clean and handled well except for mountains
Cons: needed bigger engine for mountains-also needed wiper blades but all else great!
Sep 5 2016
Worst car rent experience EVER!!!
Cons: I made my reservation online for a 12noon pickup and arrived 10 minutes late due to weather conditions related to Hurricane Hermine. The front door was locked and a note said the attendant was cleaning/refueling a car and would return soon. Another customer was standing outside the front door and stated she had already been waiting 5 minutes. I went around to the back door and knocked. The Hertz employee came to the door and stated he closed at noon on Saturdays. He refused to help either myself or the other customer, who was returning a car. IF THEY CLOSE AND LOCK THE DOOR EXACTLY AT 12NOON ON SATURDAYS, THEN WHY DID THEY GIVE ME A 12NOON RESERVATION???? Doesn't it make sense to make the last reservation at 11:30am??? Bottom line is the Hertz employee was rude and 100% unsympathetic to 2 customers during inclement weather. I will NEVER use Hertz again. There are too many other car rental agencies that offer much better service.