10.0
The customer Hertz representatives were fantastic at the Santa Fe airport for both pick up and drop-off.Reviewed Oct 27 2022
review from![kayak]()
2.0
Let's see, we were given a car with a tire problem and an oil leak. The morning after, we drove the 25 minutes back to the airport to inform them of this problem. Couldn't care less. "Couldn't see leak" and threw some air in the clearly leaked tire. (It went to emergency pressure twice after being filled twice). The second day, we drove back to the airport. Mind you, this is 25 minutes there and 25 minutes back EACH TIME. The guy was like "I'm so glad we could give you a different vehicle." Again, couldn't really care less. Second vehicle thankfully didn't have problems. Would NOT rent from these idiots again.Reviewed Oct 29 2021
review from![kayak]()
1.9
Their office at the airport was closed when we got there around 7pm in the evening. They didn't leave the key (or any info) with the Avis person who was still there and didn't answer any phonecalls.Reviewed Aug 31 2021
review from![kayak]()
10.0
Car was ready and no wait to pick up.Reviewed Aug 2 2021
review from![kayak]()
5.9
The service at pickup could have been faster. I had to wait about 10-15 minutes to get counter help. The service at drop-off could also have been better there were no envelopes in the drop off box and it seemed very unsecure.Reviewed Aug 2 2021
review from![kayak]()
2.0
Pros:Can't complain about the santa Fe staff because I never met any of them. Had to cancel and get car out of ALBQ airport.Cons:Hertz charged me a $100 cancellation fee, although I was renting another Hertz vehicle, for the same amount of time, out of different airport.Reviewed Jun 2 2021
review from![kayak]()
8.0
Pros:We were able to keep the car longer for a reasonable price. Thank you.Cons:The ability to pick up the car. Our flight was delayed & there was not an effort made for us to be able to pick up the car before closing at the extraordinary time of 5pm. In the end, we had an extra $30 in Lyft fees to get the car at the airport the next day. Not a great way to start this rental.Reviewed Jun 1 2021
review from![kayak]()
2.0
Pros:nobody knew how to cancel reservation. Hertz sent me to priceline; priceline sent me to hertzCons:staff knowing how to handle a reservationReviewed Jun 1 2021
review from![kayak]()
10.0
Pros:I enjoyed the vehicle I was provided, and the overall experience was pleasant, and I felt the price as good.Cons:I have no criticism. I will rent with Hertz again.Reviewed May 13 2019
review from![kayak]()
9.6
Cons:It was super convenient and reasonably priced. I selected the least expensive economy car. The car was in great shape, but it was no match for the poor condition of the roads in NM! Would have been just fine for in town only.....should have taken the advice of the counter staff and up graded.Reviewed May 11 2019
review from![kayak]()
10.0
Pros:great service easyReviewed Feb 10 2017
review from![kayak]()
9.2
Major Hertz hasslePros:The Hertz reps at the Santa Fe airport were very congenial and helpful. Easy pick up process.Cons:Hertz handled my call about a flat tire on the road at 9pm and sent a serviceman to install the spare, instructing me to drive 30 miles to a tire shop that was open until 11pm. When I arrived, the tire shop was actually closed. The Hertz call center rep advised me that there were no other options and no Hertz rental office within 125 miles so I was told to drive home (250 miles) on the spare at 55 mph. Against my better judgement, I did so and arrived home at 4am.Reviewed Jan 5 2017
review from![kayak]()