Reviews for Hertz in Santa Fe
- All reviews 100%
Oct 5 2016
"make and model not guaranteed", but thats what I
Pros: Good gas mileage
Cons: I requested a Nissan Sintra and received a Toyota Yaris. Bad start to hear my purchase was not guaranteed, because I tend to request things that actually fit my need. My luggage could not fit in the trunk which meant we had to keep it in the back seat where it could have gotten stolen. Therefore we were worried about theft half of the trip and trying to cover everything and put valuables under seats. The Yaris is also too small for the freeway driving we were doing. It felt like a death trap because they gave a car with a tire leak and when the car picks up speed the tires are so small that they have a tough time having a solid grip on the road. Very disappointed and felt unsafe.
Sep 28 2016
better booking through Kayak than Hertz
Pros: At Kayak, we had straightforward car rental booking and the pricing and the car availability were good. The Hertz rental agent in Santa Fe was friendly and helpful and worked hard to help everyone as quickly as he could despite some tech challenges. The rental car and car return were super easy to get to and find (such a tiny airport!).
Cons: After looking at Kayak, we attempted to look at the Hertz site directly and it was confusing and inconsistent in what it said was available. Somewhere I thought I read we'd have to take a shuttle to get our rental car which wasn't the case and was a bit confusing in trying to line up our plans and estimate our arrival time at our host's house.
Sep 21 2016
Santa Fe drop off problem
Pros: The 2nd Hertz office I went to was very helpful
Cons: The first address I was given from my reservation was 20 buffalo thunder trail and that is not a manned hertz location. It was a casino and the people that worked in the casino said there was not a hertz there.
Aug 30 2016
Pros: The ladies I dealt with went out of their way to make the experience efficient and enjoyable. They did everything in their power to make the trip enjoyable and surpassed expectations. Thank you again for all you did.