Reviews for Hertz in Santa Rosa
- All reviews 100%
Jun 19 2017
Cons: I had reserved an intermediate car for Monday afternoon. Fortunately I called before going to the office, and they told me they were short on cars and I would need to wait until they got some cars in. Fortunately I wasn't desperate to get the car so I postponed the pickup until Tuesday morning. Even then they didn't have the correct size car, however one was turned in while I was there. Initially they tried to charge me more for picking up the car a day later but they changed that, so I paid the same amount...for a 1 day shorter rental.
Jun 18 2017
One person working on a Monday morning?
Pros: At least she was nice!
Cons: Only used Enterprise in the past...going back to them. Horrible experience. Apparently Monday morning Is "their busiest day" but Hertz thinks it is appropriate to have ONE employee helping a line (literally) 10 people deep, while interrupting every transaction to take phone calls and fully help people calling, too! Got there at 8:00am, had pre-paid for my car in full but they gave it to someone else! They literally RAN OUT OF CARS so 6 of us took a seat & waited for HOURS until cars arrived. I finally hit the road at 11:30am. UGH!! NEVER AGAIN!!!!!
Jun 11 2017
Hertz, where's my car?
Pros: There was a car. That's the only positive.
Cons: My car was 2 hours late from my pickup time, it apparently needed an oil change (according to the dashboard notification I got an hour after picking it up), and there was no instruction given on how to return the car, or the fact that the rental location would be closed when I arrived. What a god awful experience.
Jun 8 2017
Cons: My reservation was for the hertz 20 minutes down the road and not the one at the airport along with 3 other people that were there. We all thought our reservations were at the airport hertz.Then we had to pay for a cab (hertz didn't even offer to pay) to get to the other hertz,and on top of that I was given a car 1/2 the size of the 1 I reserved. It took over an hour to get the car after i landed and it should've only taken 15 minutes. You guys could've at least waived my late fee when i turned in the car.