Reviews for Hertz in Santa Rosa
- All reviews 100%
Mar 10 2017
Customer Service Needs Major Work
Pros: I appreciated that, at the end, some effort was made to correct what was turning into a negative situation.
Cons: The desk attendants were incredibly unfriendly, bordering on rude, very condescending, and did not appear to want to help me, even when I walked away to go to a competitor.
Feb 21 2017
terrible customer service
Cons: very rude customer service
Feb 13 2017
so disappointed with the Santa Rosa facility
Cons: I have a serious problem with a facility that has no phone or internet. Hertz has a makeshift location now on Santa Rosa ave that has no way of communicating with their customers. Also how can hertz allow you to make a car reservation after 12 noon on saturday when the facility isnt even open??? I reserved a car and when I showed up the front doors were locked and no one was inside. The hours were put on the window as closing at 12 noon.
Dec 29 2016
Pros: I called Hertz to ask a question about my car reservation and they said there was NO reservation. I have filed a complaint with AMEX. I want my money returned as Hertz said they did not have a reservation and I was forced to pay for a MUCH more expensive option.