Reviews for Hertz in Santa Rosa
- All reviews 100%
Sep 20 2017
Some good, some not so good
Pros: Pickup and Dropoff was easy. Car was Toyota Corolla equivalent - a Chevy Cruz which was easy to drive. Car was clean and full of gas. The air conditioning was great.
Cons: There was only one woman at the desk, and the guys were standing around chatting while she was taking care of customers and the phones.There was no washing fluid in the windshield washer - only water which was useless against road grime and bugs.
Aug 31 2017
Professional and quick service.
Pros: Customer service.
Cons: No choice in vehicle.
Aug 30 2017
Pros: Helpful sales person
Cons: Wait was too long
Jul 30 2017
A rather frustrating pick-up experience
Pros: The Santa Rosa facility is new and has nice restrooms. Good location
Cons: I arrived 10 minutes before my scheduled time yesterday and was told I'd have to wait half an hour for a car to be returned for me to use. Luckily someone came in in about 15 minutes. The clerk did not ask how I wanted to pay for the gas or if I would be crossing any bridges in the Bay Area, both essential elements. He had to re-print the contract when I said I wanted to pre-pay the gas. I was finally given a flyer about the bridges, and it took another half-hour to arrange for a one-time crossing of the Golden Gate Bridge. The phones lines were all unavailable to accept a pre-payment. I had to use the web site on my phone to pay, which is unsafe. That web site took my credit card but did not provide a confirmation to my email address. The Hertz clerk gave me an address of what looked like a local check-cashing facility to go to to pay in person. This did not inspire trust, and there was a bicycle race in Santa Rosa that day that had many streets blocked, so it would have further delayed my departure. I am hoping the web payment went through and that I do not get a bill from Hertz with a large administrative fee tacked on for the single bridge crossing. There are enough issues to deal with when traveling and these inconveniences and delays seemed unnecessary and annoying. It would have been handy to have a secured web kiosk in the Hertz facility to make the bridge crossing arrangements, if these cannot be done without an exorbitant fee by Hertz. I also would have appreciated a brief introduction to the car, as it took awhile to figure out how to unmute the radio. $154 for one day is too much, especially with the inconveniences and uncertainty about what I will finally pay for one bridge crossing. The car itself, a Nissan Sentra, was clean, responsive and easy to drive.