Reviews for Budget in Santa Rosa
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Oct 8 2016
Pros: The people who work at Budget in Santa Rosa are so nice!!!!
Oct 6 2016
Excellent customer service.
Pros: Budget representative was kind and helpful.
Sep 19 2016
Not Clean, Not Clean!!!
Cons: The car seemed as if it hadn't been cleaned from the last occupant. I found paper wrappers and other detritus in the back seat and trunk. The windows and side view mirrors had been poorly cleaned and were a big distraction driving on the road.
Dec 28 2015
Not very happy with my rental experience
Pros: The counter agents were very nice and the cars are super close to the terminal.
Cons: There was a very loud clunking sound that came from what I assume was the transmission. It was disconcerting - I was afraid that I would be stranded 25 miles north of the airport. Also, I guess I should have been more knowledgeable, but I was charged a whole day rental fee for being 30 minutes later than the time the counter agent reminded me that I was turning it in. He did not mention that that was beyond the "grace period" The person to whom I gave the contract didn't say anything - the charge just showed up on my credit card.