Reviews for Budget in Santa Rosa
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Mar 13 2017
Horrible customer service in Santa Rosa
Pros: I was surprised how nice the Ford Focus was
Cons: Customer service representative at pick up in Santa Rosa could have cared less. I asked for a drop off in on place and he put another on the contract without telling me. It was very inconvenient. I called to complain and there was nothing they could do and they offered no help or restitution
Jan 15 2017
Pros: Easy drop-off. Friendly customer service.
Dec 1 2016
Car smelled a bit, but it was a good value.
Pros: No drop off charge. Ease of rental location.
Cons: Car smelled a bit like bad b.o. Vehicle seemed a bit cheap.
Nov 19 2016
Cons: Budget did not have a full size SUV as reserved. The woman at the counter was only interested in upselling me to a Mercedes SUV. She offered me a "fantastic deal" of only an additional $85/day rather than $165 extra/per day because they didn't have the car I reserved available. I wasted almost an hour at the budget counter and there was no resolution. I ended up walking away and renting from another counter.