10.0
The seat of the car could have been cleaner they quite dirty and stained.Reviewed Oct 27 2022
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1.9
They don’t have what you rent and do nothing to help you They don’t help at all to offer you a solution. And you are there, in the middle of the nothing with your whole family loosing 3 hours trying to get a car somewhere; of course, now you have to paid whatever they want to charge youReviewed Aug 10 2021
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2.0
Cons:We never got the car rental. Because the person who support to attend was not there. So we have to rent another car from another agency. So I want to make sure I get my deposit money back.Reviewed Jul 4 2021
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6.0
Pros:Car was fine. They had a very limited selection and had to force upgrade me (which cost me more in gas).Cons:They did NOT accept the Allianz insurance I had purchased online via Kayak and insisted I purchase their insurance. This more than doubled the cost of the rental. Allianz did refund me, but Kayak should not offer this option if Hertz will not accept it.Reviewed May 2 2021
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2.0
Pros:No similar cars available even with a reservation and they try and charge you literally triple at the airport.Reviewed Apr 19 2021
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2.0
Pros:When we went to pick up the car, we were told that they didnt have any cars available. There were others cars on the lot at a much higher price. Very disappointed as we were on vacation and were left in limbo at the last second.Cons:That they would’ve notified us ahead of time of the availability of cars. At a minimum they should had let us rent a car of our choosing at the same or lower rate as our reservation.Reviewed Apr 15 2021
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2.0
Pros:Nothing at all, I was supposed to get a certain car and it was not available at all. So I had to go to another company and pay more money.Cons:Give the client was he us paying for.Reviewed Apr 12 2021
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6.0
Cons:explains to costumer if u pick up a car certain time u has to returne a the sane time because you will be charge a whole day u not !!!Reviewed Mar 11 2021
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4.0
Pros:staff was helpfulCons:the insurance is three time the amount of the car and it does not say so at the booking. made me pay more :(Reviewed Feb 18 2020
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9.6
Pickup in SantiagoPros:It was easy to get to and it was fast to pick up the car. They also offer a wifi hotspot instead of GPS which we loved. The whole two days we had the rental we had access to wifi to use google maps and to be connected to our family abroad.Cons:There was an airport tax applied to our reservation that was not part of our original booking. It was about an extra $10 so it wasn't a big deal, but I would have preferred to know all associated fees upfront.Reviewed Jan 29 2017
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2.0
PooooooorPros:I like when I made the reservationCons:When I paid almost double at the endReviewed Oct 22 2016
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4.0
False price informationPros:Samuel was friendlyCons:I booked online, it showed the total was $27 dollars, Samuel tells me i had to get a car insurance for $36 dollars, i thought he was joking since the rate to rent the car was a lot lower, there was nothing in the web that explained suck a thing, or they were gonna put a hold on my card of $800 dollars, take into consideration i had just started my vacations, this is the worst experience ever, ended up paying $64 dollars and a hold of $70 dollars. Another guy rented the same way, was supposed to pay $249 and with the insurance price went up to $460. #ridiculousReviewed Sep 23 2016
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