Find reviews that mention:
2.0
Cons:Would've been nice if the counter was open when my flight arrived. The National/Enterprise counter was open. Hertz, Avis and others were closed. Such is life, I guess.Reviewed May 25 2021
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2.0
Cons:Advise consumers of credit check and credit card hold prior to picking up vehicle.Reviewed Nov 8 2019
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9.6
Cons:The time of the return of the security depositReviewed Jul 3 2019
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2.0
Cons:Letting me cancel my reservation when a personal circumstance occurred.Reviewed May 5 2019
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10.0
Cons:NothingReviewed Apr 22 2019
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8.4
Pros:Staff is always friendly and helpful.Cons:Boy did I dislike that Nissan Sentra.Reviewed Jun 18 2018
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5.2
Pathfinder Stripper-No options at all @ $76.00 per day!- In Scranton!Pros:It started right away It had reasonable power The brakes worked!Cons:No outside thermometer Just a "Low Temperature Outside" note. That doesn't help much when the difference from 31F to 33F makes a big difference! No backup camera, No remote start. No auto headlights. Just a mediocre car without the frills mist other offer!Reviewed Dec 14 2017
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10.0
Excellent!Pros:We were called out of state for the unexpected death of a family member. Needless to say we were under a great deal of stress. We rented a car with pick up and return at the Wilkes-Barre/ Scranton PA airport. The agent taking care of us, named Tia, was extremely competent, friendly and very compassionate. The car suited our needs in every way, all transactions went smoothly but the best experience of all was dealing with Tia. Hertz can be most proud of this associate and we are grateful she made an unpleasant time in our lives much easier. If all Hertz agents are as top notch as Tiaa, hertz will always be our first choice for any future car rental needs.Reviewed Oct 12 2017
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8.4
Pros:Great value for the rental.Cons:Our pick up was incredibly stressful. We weren't allowed to use American Express at booking, and had to wait on the phone for over 30 minutes when we picked up the car to change the credit card information. The phone representative was unable to answer our questions and took an unnecessary amount of time to confirm that were were going to pay the amount we originally reserved the car at.Reviewed Sep 14 2017
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10.0
Incredible Customer ServicePros:The agent that took care of me was simply amazing. The experience was thorough, quick, accurate and friendly.Cons:It was all perfectReviewed Aug 31 2017
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10.0
Pleased.Pros:Pre-payed . Hopefully no additional charges as others have stated . Easy in , easy check out Wish I had rented sooner !Reviewed Jun 22 2017
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9.6
RECOMMEND - 930 Wyoming Ave., ScrantonPros:Arrived and informed that car was in a satellite facility. The airport folks called the correct office and a gentleman came to airport to pick me up. Only ten minutes away. $100/day less than airport! Well worth it.Reviewed Nov 16 2016
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