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4.0
Picking up was very unpleasant. I had to wait at the front desk and listed to the agent complain on the phone for over 5 minutes about the prior customer before helping me. Then he was super argumentative, saying I was at the wrong location, but because he was nice he’d help me out - completely unprofessional. The vehicle was not something I’d ever buy, it would have been nice to see an American made option… it was like a cheap plastic toy that was seriously lacking power and comfort.Reviewed Jan 7 2023
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2.0
I booked the car 2 weeks ago and when it got to the day of pick up, I got to the location and that Hertz wasn’t opened. I immediately call the closest Hertz and they also didn’t have cars available, and was saying just because they DO NOT have enough staff so that location wasn’t opened. I needed the car ASAP so I had to call every rental car company to find a car but it was such a hurry and no cars were available. I paid $1200 for concert tickets and couldn’t make it JUST BECAUSE HERTZ DID NOT HAVE ENOUGH STAFFING, AND EVEN WORSE WITHOUT NOTIFYING ME, and KAYAK also have the availability opened online even Hertz does not. I was so angry and disappointed because I just threw $1200 tickets like trash because I couldn’t make it to New Jersey on time without the car. I will never come back to Kayak or Hertz and I will certainly spread out this incident and message to as many people as possible in State College so that they will not experience the same thing as me.Reviewed Nov 16 2022
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2.0
I completed the reservation, and the rental place called a couple days later to tell me there won’t be a car available for me. All the other rental agencies in town were booked, so I had to upend my wife’s schedule so I could borrow her car.Reviewed Oct 30 2022
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2.0
Pros:Even though Hertz could not fulfill my reservation, they did not erroneously charge me for it.Cons:I was able to make a reservation to pick up a car at the State College Hertz, but when I showed up, the place was closed and I was instructed to pick up my car at the airport. I called the airport Hertz to confirm this, but no one answered the phone. When I arrived at the Hertz at the airport, there were no cars available, despite being able to reserve one.Reviewed Jun 28 2021
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4.8
Cons:Better price and car could be cleaner.Reviewed Sep 26 2020
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2.0
Pros:Nothing...never was so disappointed in my whole lifeCons:Booth was closed , sign said somebody would be there to see me , after 45 minutes I leftReviewed Jul 8 2020
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10.0
Pros:Staff what is friendly and efficient. Pick up and drop off was easy.Cons:I rented an SUV and dropped it off with a full tank two days later. It was a simple transaction and went according to plan.Reviewed Feb 17 2020
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10.0
Pros:Staff was prompt and helpful.Reviewed Mar 22 2019
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9.6
Pros:Service was prompt, courteousReviewed Dec 29 2017
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10.0
Pros:Helpful and friendly staff.Reviewed Jul 15 2017
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2.0
Hertz is the worst?Cons:I showed up for my reservation and they didnt have a car for me.... worse, they couldn't issue a refund at the desk. Instead, I had to call Hertz corporate, which was a nightmare.Reviewed Jun 12 2017
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4.8
Pros:Car was nice, ran well and got good mileageCons:Car was dirty, salesperson unfriendly and unhelpful, additional charges we weren't warned about were added.Reviewed May 26 2017
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