Reviews for Hertz in Wilmington
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Mar 1 2017
Terrible customer service
Pros: Rental was roomy.
Cons: Hertz was terrible from beginning to end. The man at the counter was so rude at pickup and could not answer the simple question of what my total charges would be. I had the total from when I hooked and didn't expect it to be any different but then he indicated that it would be more. When I asked him how much more and why he told me repeatedly, "There's no way of knowing that." I asked him could he just tell me how much he would run my card for and he told me again there was no way to know until my card was just ran. Umm what?? When I finally get in the rental it was so disgusting. There were stains everywhere, it was easily the worst rental we've ever had.
Feb 23 2017
Excellent in every way
Pros: This was the easiest, most hassle free car rental I've ever experienced. super easy in and out, great car, very competent and friendly people at desk.. I'd rent at Hertz again in a heartbeat,
Feb 13 2017
Pros: It was a newer model.
Cons: The car smelled like smoke and had some seat damages that made driving uncomfortable.
Jan 17 2017
Misled on the type of car.
Pros: The vehicle had great gas mileage.
Cons: I reserved an intermediate. At the pick-up counter I was told none were available. Felt this was deceptive. Reminded me of a Seinfeld episode.