Reviews for Hertz in Wilmington
- All reviews 100%
Jun 24 2017
Unwilling to help
Pros: Car was nice, clean and picking up and dropping off was very convenient.
Cons: After dropping the car off, my return flight was cancelled. I had a rate of $13 dollars a day through Hertz for the car for 5 days. When I returned to Hertz to try and get the car for one additional night as my return flight was not till the next day, Hertz wanted to charge me $50 for one night. Hertz was pretty apathetic to the situation and I will not being using them going forward
Jun 17 2017
Easy to Drop Off
Pros: Fast drop off and processing.
Apr 18 2017
Devon at Wilmington needs retraining
Pros: Got a car, I was lucky.
Cons: Get rid of incompetent and ill trained staff such as Devon.
Mar 1 2017
Terrible customer service
Pros: Rental was roomy.
Cons: Hertz was terrible from beginning to end. The man at the counter was so rude at pickup and could not answer the simple question of what my total charges would be. I had the total from when I hooked and didn't expect it to be any different but then he indicated that it would be more. When I asked him how much more and why he told me repeatedly, "There's no way of knowing that." I asked him could he just tell me how much he would run my card for and he told me again there was no way to know until my card was just ran. Umm what?? When I finally get in the rental it was so disgusting. There were stains everywhere, it was easily the worst rental we've ever had.