Reviews for Hertz in Wilmington
- All reviews 100%
Aug 14 2017
Pros: When the first car's key was not working so they switched vehicles quickly
Cons: My first thought with the first car after I got the car open- as none of the buttons on the key worked (including the alarm)- was "jeeze they did not clean out the smoke smell". The second car was worse. They obviously vacuumed the floor but that was it. There was cigarette ash all over the car and as a non smoker the smell was over powering. I wiped everything down and the wipes came out black. This car had obviously not been cleaned. This was my first and last time renting from hertz
Jun 30 2017
Cons: I couldn't rent because I don't have a credit card, just a debit. They could have held whatever amount they needed to, but said they couldn't. Because of time restrictions, I couldn't go downtown to rent from that location.
Jun 24 2017
Unwilling to help
Pros: Car was nice, clean and picking up and dropping off was very convenient.
Cons: After dropping the car off, my return flight was cancelled. I had a rate of $13 dollars a day through Hertz for the car for 5 days. When I returned to Hertz to try and get the car for one additional night as my return flight was not till the next day, Hertz wanted to charge me $50 for one night. Hertz was pretty apathetic to the situation and I will not being using them going forward
Jun 17 2017
Easy to Drop Off
Pros: Fast drop off and processing.