Canceled my reservation an hour after due to no cars available
Cons: Went to the site at scheduled time and due to cars being sent for oil changes, no car was available and wouldn’t be until at least an hour or so. I offered to go to another location. Got to second location and informed them I need a trunk and not a hatchback and was informed since I booked third party that is all that was available. The demeanor of the employee was that I was asking for too much. He didn’t offer to upgrade me, even for a charge, he let me walk out and go across the street to enterprise. I was now an over past my rental time and an hour late getting on the road.
Good car, not very clean or fueled up
Pros: The car worked great, overall experience of pickup and dropoff was fine.
Cons: The car was dirty (dusty, not gross) on the inside, dirty on the outside, and the fuel tank was at 3/8. We returned it at full so Hertz got some extra gas on us, and wouldn't give us any compensation. If it was the other way around you guys would have charged us - seems unfair!
Cons: I waited twice in line on the Saturday after New Years. No one but me had a reservation. The kid gave me the wrong car my first time through line. Made me get in the back on the line to get the right one. NONE of these people had reservations but me. So they were shopping which cars they wanted while he did the paperwork. It was stupid. Threw me the keys to a Chrysler 200 and I had reservation for a Chevy Malibu. Gave me zero direction with the car and it was dirty with a scratch on it. On the way to jacksonville I was trying to put gas in it and couldn't figure out where the gas cap release was. Was late getting it back and they charges an extra day. Hertz doesn't care about jack squat. And I will never use them again. But Kayak was ok.
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- 25% of our users found rental cars from Hertz in Woodstock for $31 or less
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