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2 stars

Pagoda Hilo Bay Hotel

87 Banyan Drive, Hilo, The Big Island, HI 96720, United States
Hilo, HI
See location+1 808 935 0861
5.4
Fair
based on 174 reviews
174 reviews
Provider
Provider for Pagoda Hilo Bay Hotel
Provider for Pagoda Hilo Bay Hotel
Provider for Pagoda Hilo Bay Hotel

Overview

Rating
Experience exquisite views of Hilo Bay and a vibrant, historic downtown. This quaint hotel is perfect for the traveler whose ideal vacation includes a little bit of adventure and a whole lot of convenience.
Rating
5.4
Fair
Based on 174 verified guest reviews

Latest deals for Pagoda Hilo Bay Hotel

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Reviews of Pagoda Hilo Bay Hotel

5.4
Fair
174 verified ratings
Wonderful
16
Very good
18
Good
31
Okay
11
Fair
28
Mediocre
12
Poor
58

Summary of reviews

Guests say
Guests consistently complained about the hotel's cleanliness, citing dirty rooms, mold, and pest issues. While the location received praise for its proximity to Hilo Bay and local attractions, the service was often described as disorganized and unhelpful. Many guests expressed disappointment in the overall condition of the hotel, feeling it was outdated and poorly maintained, leading to a negative experience during their stay.
AI-Generated from customer reviews
Location9 out of 10
Service1.5 out of 10
Cleanliness0 out of 10
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All reviews

2.0
Poor
Anonymous, Jun 2017
Pros (+) Big room with cute garden in back, big fridge & close to venue
Cons (-) Bath tub & counters in room were very slippery, most likely from shared cleaning/polish rag. Tub was so slippery I couldn't stand & fell entering, hurt my elbow, knee, foot & head while at international sports tournament. Manager came up (9:15pm) & after an hour told me there was nothing he could do, then offered me a different room(10:20pm), but refused to assist me in moving to other room even t...
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8.2
Very good
Anonymous, Mar 2017
Pros (+) Location Price Check in was fast Check out was fast Hot water is very hot. Room was spacious.
Cons (-) Spotty almost non-existent Wi-Fi connection First room we checked into had not been cleaned, we had to go back to the front to let them know they had checked us into a room that had not been cleaned. Asked that the person who parked so close to my in-laws come down to move their car, person wasn't a registered guest, front desk did nothing, ignored us until we walked away. Parking spaces were too ...
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2.0
Poor
Anonymous, Jan 2017
Pros (+) Was the dirtiest filthiest motel I've ever stayed in The frogs are screaming all night the place is a mess I'll never go back
3.7
Poor
Anonymous, Oct 2016
Pros (+) Checking in was easy and fast. The staff was friendly!
Cons (-) The room smelled musky. The carpet was grimy and so was the covers. It made us itch. No coffee maker.
3.1
Poor
slo, Apr 2016
Pros (+) Air condition
Cons (-) The service staff was unorganized took one hr to check in..
3.1
Poor
Anonymous, Apr 2016
Pros (+) Nothing
Cons (-) The broken toilet seat, the ants coming out of the sink, broken sliding door, hair in the bath tub and the general mold. That was just in the room. The rest of it was run down and not maintained. We should have been paid to stay there
3.7
Poor
Anonymous, Apr 2016
Pros (+) Location
Cons (-) Old, stinky, falling apart...literally. would not recommend to anyone.
3.7
Poor
Anonymous, Dec 2015
Cons (-) Well, it is old and dirty, mold every where. I did not get what I booked for. The worst is the coqui frogs killing me. I have to cancelled my second day booking and move to next door. After moving to next door, Ninalao hotel I can really tell the different. Overall, I definitely felt I was over charged for the stay in Uncle Billy. No more there.
10
Wonderful
Anonymous, Dec 2015
Pros (+) Was very pleased with my stay. Location is steps to Hilo Bay, next to the Queen Lili'uokalani garden right on Banyan Dr. Gregg at the desk was very pleasant and helpful. Slightly older facility, and the tree frogs do quiet down after midnight. Good value.

Location

87 Banyan Drive, Hilo, The Big Island, HI 96720

What's nearby

  • Banyan Drive246 yd
  • Liliuokalani Park and Gardens0.3 mi
  • Wailoa River State Park Hawaii1 mi
  • Panaewa Rainforest Zoo1.1 mi
  • S. Hata Building1.3 mi
  • Kamehameha Hall1.4 mi
  • Palace Theater1.4 mi
  • Volcano Block Building1.4 mi
  • Hilo Masonic Lodge Hall-Bishop Trust Building1.5 mi
  • East Hawaii Cultural Center1.5 mi
  • Federal Building United States Post Office and Courthouse1.5 mi
  • Haili Church1.6 mi

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 11:00 AM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

When to book a room at Pagoda Hilo Bay Hotel

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Pagoda Hilo Bay Hotel

  • Where is Pagoda Hilo Bay Hotel located?

    Pagoda Hilo Bay Hotel is located at 87 Banyan Drive, 1.4 miles from the center of Hilo. Banyan Drive is the closest landmark to Pagoda Hilo Bay Hotel.

  • When is check-in time and check-out time at Pagoda Hilo Bay Hotel?

    Check-in time is 3:00 PM and check-out time is 11:00 AM at Pagoda Hilo Bay Hotel.

  • How far is Pagoda Hilo Bay Hotel from the airport?

    Pagoda Hilo Bay Hotel is 1.8 miles from Hilo Intl. Pagoda Hilo Bay Hotel is 43.4 miles from Waimea (Big Island) Waimea Kohala.

  • How does KAYAK find such great Pagoda Hilo Bay Hotel hotel deals?

    KAYAK scours the web for all room deals available at Pagoda Hilo Bay Hotel in Hilo and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Pagoda Hilo Bay Hotel and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Pagoda Hilo Bay Hotel.

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3-star hotel
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3-star hotel
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3-star hotel
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Good to know

Value for money

3.7

Distance to city center

1.4 mi

Nearest Airport

Hilo Intl

Distance to airport

1.8 mi