Hiram Hotels

Room smelled like smoke and caused horrible allergy problems. Was told it was anon smoking room. When they cleaned the room they did not take dirty towels and only gave us 2 back instead of four.

The suite was set up very nicely.

We had to beg for toilet paper and towels...daily. We traveled with dogs and they put us on the 3rd floor!? The staff was very nice but the owner was not friendly and clearly scares the staff who take the heat from customers about no towels etc.

Clean and quiet with friendly attentive staff. Close to lots of restaurants and shopping. Easy access to main road but far enough away to be quiet and relaxing.

The owner and his wife were friendly and the beds were comfortable

I really did not like one of their staff members. I was really taken back by how absolutely rude she was to me or my family who traveled with me. My experience here was definitely made sour because it of this persons behavior towards a paying customer.

Good all around, no complaints

No complaints

It was very clean and the beds were quite comfortable.

It's pretty far from the interstate which was inconvenient for someone just passing through.

Convenient, clean, comfortable beds, what I expected.

No

Anything i needed it was handle fast.

No i liked it all.

It took all that I had not to walk away from this hotel the first day my husband and I walked in. The front lobby smelled like a wet urine mop, and proceeded to smell the same the entire stay. I requested a quiet room, and it was anything but quiet. We were placed on the side of the hotel to the busiest part of the highway outside, and had an AC unit in the room that rattled, squeaked, and was way too lout for a good night's rest. The shower was not clean and neither were the lamps inside the room . . left over hair and lots of dust. We got this stay to relax and not have to look for a place to go and eat too. The breakfast here was ok, nothing great, and not enough seating. I would not stay here again.

The rooms are spacious and clean

I liked the lobby.

The bathroom was nice, but the shower head was old.

Staff was friendly

Killed 3 roaches n tub was clogged

Friendly staff. Breakfast was pretty good. Seemed like a nice and safe area.

Nothing much to mention. Maybe a very minor musty odor to the room masked by a bit of a bleach smell. Room seemed plenty clean.

Location

Musky smell, stained carpet, and for the cost of the room, which was supposed to be a king suite. It was just a room with a king bed and sofa, Not what I call a suite........

The convenience to Six Flags was great. Not bad to the airport either. The front desk personal were so nice and friendly. Helpful on restaurant choices.

I wish they would have had a shuttle to Six Flags

Cleanliness & location, I also loved the way the staff greeted us at every arrival/entry back into the hotel. They were smiling and was cheerful.

No

convenient and clean

Very clean, up to date. Just like home except maid service. I would recommend this hotel to anyone.

Everything was great!!!

large rooms and great bed, linens, and pillows

Breakfast was terrible, lobby décor was sparse, stairways full of construction debris

Location

Had to be switched from one room as the handle of the shower was broken and left on the side of the tub. The second room has a refrigerator that had a towel inside and had leaked all into the carpet. It was soaked. Dirty and nasty

We could hear our neighbor snoring through the wall, and had a very strong cigarette odor in the morning in our room

Cleanliness

Coffee maker was broke.

The staff werect knowledgeable about check in and there was nothing saying there was a deposit plus the room fee. Also fod was expensive and should've been included

Excellent value for the cost.

Hotel was great for walking to Six Flags. Clean, friendly, and good breakfast .

My main reason on booking this hotel was because of the indoor pool, which was closed when we arrived.

Hotel is like a 2 minute walk to Six Flags.

The only thing that I did not like was that one of the workers I believe to be a manger was rude not just once but every time we talked to him

Jacuzzi Tub

Construction on hotel. Had a slight smell in the hallway and room.

Very few or no accommodations.

The smell was not appealing.

The location couldn't have been better (unless it was on six flags property). Less than a quarter mile to the gate. The room was spacious and you can see the park from some of the rooms. Complimentary breakfast. Good water pressure.

There was no water fountain. The hotel only had rooms (no other facilities). The bathroom in our room was small. The continental breakfast was limited. Our sink faucet was also too close to the back of the sink.

We stayed for a week with our family of 6 and this is the only hotel that fits us all perfectly. Loved having the full kitchen! The staff was very nice also!

Only given 3 clean bath towels each day, just not enough. Pool was a little dirty.

Staff was very friendly

Room was not clean and smelled of cigarettes

The staff was wonderful. Room was clean. The location was close to the wedding we were attending. Would stay here again.

no

The a/c worked great. Sheets were spotless. Staff all very friendly.

It's not called Super 8 anymore. It's Westgate Inn. So I had trouble finding it. The carpet was horrible. The wifi did not work. They have weekly rates, so this hotel has become one that people live in! It's changed a lot over the years. I stayed there when it was a Super 8 about 5 years ago, and it was not bad. No coffee maker in the room. Not continental breakfast. Big gaping hole in the base molding of my room as you walk in the door. Tub bottom was permanently stained from what must have been grease. The vanity counter was sloped because it was beginning to fall off the wall. I got a smoking room but not ashtrays. Went to desk for an ashtray and they could not find one.

Was clean and neat. Staff was very nice. Very convenient to everything.

Walls very thin, could here everything in both sides. T.V. water running. Kept us awake til very late..

Location

Room smelled of cigarette smoke, caused clothing to also retain the same horrid odor.

Staff very friendly

No hot tub even though it was advertised Room was not up to Hilton standard Tub had a very slow drain Bed was advertised as a adjustable firmness but it was not

Close to shopping and restaurants

Rooms small and beds not comfortable, bathroom had no fan and shower didn't spray well. Breakfast is not included which we thought was compliementary which many hotels include now. I requested additional shampoos and conditioners and was left 1 extra one only the first day and wasn't continued each additional day of our stay.

Suites are spacious.

Staff was not accommodating. I paid $200 p/ night and expected a little more. Upon arrival I asked for a baggage cart and was told they're all in use. Never, during my week stay, were the carts at the front. I also asked if I could store a couple of boxes at the front desks, I was told that is frowned upon but "of course they can do it for special guests." Shouldn't all guests be considered "special?" The second day, I needed a quick ride to Avis Rental Car (2 miles away) and asked the front desk if the shuttle could run me over, the manager simply said "no," with no apology or explanation. Thanks for making me feel like a "special" guest. Then on day four, I called early for some extra towels (so I could shower) and some garbage bags and no one from room service was sent or notified of my request. The carpet in my suite was a little dingy and sticky if walking bare foot (not recommended). Pricing for this hotel is approximately 30-40% too high in my opinion. Service is simply not there to warrant $200 p/ night, price tag.

I liked the staff. They were very pleasant and helpful.

The rug had a mildew smell. I would suggest they clean the rug. The appliances were outdated but operable.

The Manager a female was going above and beyond always! She showed constant eceptional customer Service

Location

The room was dirty and full of spider webs and spiders, ants and who knows what else.

Did not like

All of it cheap is how they run it staff is fat and lazy

Check-out

Everything. What a dump.