Hiram Hotels

Room smelled like smoke and caused horrible allergy problems. Was told it was anon smoking room. When they cleaned the room they did not take dirty towels and only gave us 2 back instead of four.

Convenient. clean. An electrical issue caused us to need another room. It took over an hour to get another room, then staff never brought pillows and a blanket for the sofa bed.

Check-in was easy. Check-out was a nightmare. I tried to check out early and they wouldn't let me/refund me and made it extremely difficult for me/hotels.com to get the refund. Hotels.com actually refunded me while trying to resolve the issue. I choose a non-smoking room, still smelt smoke in the room and it was covered with incense. Incense residue was still on the bathroom floor and the towels where disgusting. First check-in was late so I just went to sleep, next day they said they didn't have any rooms and to check tomorrow, same happened the next day and they couldn't move me to another room ($3 more per night) without making me pay for it in full. This place is ridiculous, run away from it. Horrible customer service and horrendous rooms.

There where beds Floors felt like they where mopped with grease, there where at least 4 rooms near ours that where smoking weed, the police and a drug dog where the first thing my kids saw after returning from dinner; 2doors down from our. The was also one mini bar of soap,and only two towels.

BREAKFAST NO FREE INTERNET ACCESS FOR HEAVEN SAKES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Used condom in trash can = repulsive on every level

Nothing I was on the back side as a single traveler with my dog. They told me the hotel was totally booked up, but there were only 3 cars in the lot I was in. I didn't feel safe taking my dog out. The towels had wholes in them. There was no blow dryer, but I did not shower because the bath did not feel clean.

Suites are spacious. Staff was not accommodating. I paid $200 p/ night and expected a little more. Upon arrival I asked for a baggage cart and was told they're all in use. Never, during my week stay, were the carts at the front. I also asked if I could store a couple of boxes at the front desks, I was told that is frowned upon but "of course they can do it for special guests." Shouldn't all guests be considered "special?" The second day, I needed a quick ride to Avis Rental Car (2 miles away) and asked the front desk if the shuttle could run me over, the manager simply said "no," with no apology or explanation. Thanks for making me feel like a "special" guest. Then on day four, I called early for some extra towels (so I could shower) and some garbage bags and no one from room service was sent or notified of my request. The carpet in my suite was a little dingy and sticky if walking bare foot (not recommended). Pricing for this hotel is approximately 30-40% too high in my opinion. Service is simply not there to warrant $200 p/ night, price tag.