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A big “Thank You” to Guest Relations Officer Ms. Mary and the staff of the Island Shangri-La for arranging the exceptional experience that we enjoyed over the last couple of days. A member of our party was celebrating her birthday and all of us were absolutely delighted by the wonderful gesture of a surprise champagne celebration, followed by framed pictures of the toast. Pure class. This was my second stay at the Island Shangri-La and both times I have been rewarded with nothing but the most gracious hospitality by everyone who assisted from check in to check out. We appreciated every little detail which the staff ensured was perfect, and we look forward to returning. The harbour view rooms offer what could be considered one of the most stunning panoramas one can enjoy from a luxury property anywhere in the world. And of course the “Great Motherland of China” painting is the stuff of legend. Just that is worth coming for. 11 out of 10.
Excellent service oriented staff. Beautifully appointed rooms. Amazing views, great location.
good downtown location, excellent service, convenient pool and sports facilities, good breakfast, very helpful personnel, fantastic views from almost all rooms
amaaaaaaaaaaaaaaaaaaziiinngggg hotel!!!they have their aromatic scent once u enter the hotel that i bought,warm welcoming staff,all speak english,spacious room,which is hard to find in hong kong.i would rate it 10 out of 10
Location and service are great; staff is always helpful and responsive Facilities are a little dated and need some modernizing. Furniture in rooms is not in great shape. Missing many amenities that hotel in this range should have
I liked the room, the facilities and staff. the mall and the park next to the hotel very high price
Indeed I enjoyed staying this hotel very much. Friendly attentive staffs, spacious rooms and excellent foods. nothing
Service is perfect, every one takes a lot of attention to help you with everything. All staff take so much care for small details. Only a bath tube with shower, not a extra shower in the bathroom.
Fantastic! The staff, particularly the Front Office Manager, was excellent. He helped pick up our luggage at the taxi, checked us in, got us an extra cot bed for our child when we had been told there were none left available when we'd called in advance, walked us to our room and settled us, tried to get an additional 50% discount on our breakfast for our child and called us personally to apologise when he couldn't. The service was professional and impeccable. The ambiance was sumptious and location fantastic for shopping - linked to major shopping centres.
High-end hotel with unfaltering service. Great restaurant and health club. Harbour-view rooms have excellent views.
The design of the rooms was very comfortable and luxurious. The staff were extra friendly and efficient. Overall, it was an excellenct hotel. None.
Very convenient to travel to any part of the Hong Kong attraction.
Convenient location, good hotel facilities, attentive friendly staff very small rooms, somewhat noisy due to poor wall insulation
JW Marriott was absolutely amazing. Staff was extremely courteous, facilities were clean, the place felt luxurious, and accessibility from and to the hotel was convenient. The hotel is located in one of the best malls of the city which is directly connected to an MTR station! Wifi was free and reliable which was very important to me. The prices are steep but you expect that in Hong Kong. At almost $350 USD per night, breakfast could've been included in the package but was not.
The hotel locations is excelent since there is a MTR Station just below the Hotel. The room's are a little small for the price.
Better qaulity of visitors. A little too pricey.
Central location, easy access to transport, malls etc. Friendly helpful staff, large, clean comfortable room which had recently been renovated. Free wi fi would have been useful.
View from rooms
i stayed on the executive smoking floor, but the room did not have proper ventilation
we waiting 20 minutes for our luggages when we Check-out
The location The Gym and Sauna ,Spa Facilities. Dissapointing.
high level of customer service and resolved the few issues promptly including the booking issue listed below Booked a room for 2 with breakfast included, some confusion as it appeared breakfast for 1 was only included.
Located in the center of HK, easy access directly from hotel elevator to Pacific Place Shopping Center, where you can find almost every brands you are looking for. Hotel Staff is very helpful and polite. Will use their service again. Hotel Lobby is under renovation, a bit noisy, but acceptable
concierge service airconditioning not cold enough in the room
Very good service, warme and attentive. Nice room. Very good breakfast. Great hotel
Excellent service, friendly staff, a room upgrade without making a request and a very comfortable room.
Great Service and , good facilities and food. Location in Pacific Place is great for business or shopping
Excellent service and very attentive staff. Very central location for business as well as shopping or sightseeing.
this is 2nd time I stayed in this hotel this year.I liked the hospitality of the reception desk....very capable team.
Excellent and poshy hotel with great location! We enjoyed our stay and the hotel staff was always helpful! Great breakfast! In such a hotel WiFi should be offered free of charge!
Location, helpfulness and politeness of staff, eating opportunities
Service; size of the room; expresso machine;
location convenient; rooms well thought out and laid out; services and staff good.
Room , location and breakfast (food and view)
Location. Superb! Really nice room. A little noisy on a Saturday night... and have to pay for gym facility.
location, beds v bad shower - always flooded. taps too close to sink & tub. In-room food poor
The personal and friendly service
Best of this hotel is the location, rooms are good and confortable, may need a refurbish very soon Staff need trainning some very gebtle some others need improve, the carpet on rooms need to be cleaned, looks very dirty, bathroom shower is very un confortable to kar fast shower even the bathtroom is dpaced enough,
Its location We had serious issues with their housekeeping deaprtment consistently failing to clean our room on time/properly and some of their breakfast serving staff were exceedingly rude to my party.
Location is great - right in the middle of LKF, a short walk to Centra I've stayed here a number of times due to the location and price, but the customer service at this hotel is the worst I've ever experienced in all of my travels. Staff is slow to do everything - check in, check out, wake up call, room service. You name it - they are terrible at it.
Comfortable size hotel and good location. Charged for internet, exorbitant fee to extend check out for 2 hours. No coffee shop close or on premise.
Location, space, facilities The chairs were not comfortable. Not enough towels in bathrooms. Rooms not warm enough. Staff at front desk slow to respond to request. elevator man asked me every evening — every time I approached the elevator — "may I help you?" And planted himself in the wya of the elevator to prevent my ingress. Get someone with better memory that greets guests more warmly
This gas to be one of the best hotels I have been fortunate enough to stay in and believe me, I stay in alot all over the world. Yes it doesn't have free wifi or a pool, but for the night owls out there, you couldnt want for a better location in HK 10/10.
Room are cleans 1. I booked a king room and been told only double bed room After I mad a fuss the staff got me queen size bed... 2. I asked to extend my check out. I stayed until 7pm they charged me full fare for the night....staff totally not helpful in this concern. This hotel is a real nightmare with check in / out extension 3. No brush teeth in the bathroom. Need to ask everytime 4. Can not get a single plate delivered in the bath room 5. Need to ask a second large towell Overall very light service for a 4 stars
Location is excellent! Good value for money! Suggest they provide computer internet services for hotel guests, now have to go next door and use one computer in a dark corner and have to stand, extremely inconvenient!!!
The hotel was very quiet and the bed although hard was very comfortable once we changed to an upgraded and more expensive room. the location was good once we figured out the bus system and where to pick up a bus downtown. the resteraunt that is attatched to the hotel is very unpleasant in the morning and is not well kept. we only ate there once as it didn't look any too clean in the morning. our first room was very old with stained carpets and a really strong smell of smoke. once we paid for an upgrade we were happier by far. the staff was not terribly helpful at this hotel. we are not difficult travellers however there were a number of things we had never seen before such as how to put the key into a slot to turn on the power in the room.
Central location Slow lift
Although clean, the room was run-down. There was nothing cheery or welcoming about the room - no bedspreads, stained carpet, chipped paint, etc. The room needs to be rennovated.
The location of the hotel is great. No doubt I did not get a good view room but overall the experience would good. Clean and comfortable. My only request is for your staffs especially those in the front desk to work with more smile and more friendly. They were not rude but it would be good if we see a smile especially in a foreign land.
Strategically located in a smart place. Some room , still not renovated.
Very silent. I had to pay HK$ 100 per day for the internet, which was very often interrupted.
Clean and comfortable. Wonderful powerful shower and nice firm bed with good quality bedding. The extractor in the bathroom didn't seem to work resulting in excessive condensation.
The hotel is well located, because in a few minutes on reach the HKG botanical and zoological garden. Nice side to relax and enjoy a quiet break. No complaints at all. Clean rooms and friendly staff. Prices however from Monday to Friday reasonable, Saturday and Sunday too high.
Relax and comfort
Sadly, apart from the excellent location (very good and Central) and really polite / helpful staff - there wasn't much to like. Rooms are basic (but perhaps about right on the value for money front) while lobby, Wi-Fi is very good The hotel seems to have very poor ventilation & severe humidity issues which requires that air-conditioning is kept on most of the time (even when not in room to prevent condensation). Additionally, sound proofing is very poor and you can hear even the softest of conversations, TV/Audio from adjoining rooms. While room was clean, corridor carpets were stained and dirty. The hotel is also undergoing some kind of repair and upgrade, so I can only hope they get it right soon. Overall, a very uncomfortable two night's sleep.
Can't beat the location and value, Room was clean and the staff was friendly... overall a great experience! Would definitely return. The trick is to show up low expectations and I think you'll be pleasantly surprised. If you're used to staying at the W, then this hotel is not for you. Whoever complains about how small the rooms should not be considered a valid complaint, MINI is in the name of the hotel! Just know that it's perfect for the short stay solo traveler. The only things to note is that maneuvering the shower can be challenging (may have just been specific to my room) and that the bed is very firm. Can hear street noise as with any downtown hotel, but nothing unbearable as long as you're not a light sleeper.