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Facilities are 5 star pool and spa The room smelled like a cigar. It should have been sanitized to get the smell out.
The service, the restaurant, the pool, and the staff. Water pressure in the shower. Not so great.
Loved the free upgrade to a suite. Bed felt too soft. Would prefer it to be firmer.
Location, helpfulness and politeness of staff, eating opportunities
Excellent and poshy hotel with great location! We enjoyed our stay and the hotel staff was always helpful! Great breakfast! In such a hotel WiFi should be offered free of charge!
Location, space, facilities The chairs were not comfortable. Not enough towels in bathrooms. Rooms not warm enough. Staff at front desk slow to respond to request. elevator man asked me every evening — every time I approached the elevator — "may I help you?" And planted himself in the wya of the elevator to prevent my ingress. Get someone with better memory that greets guests more warmly
Its location We had serious issues with their housekeeping deaprtment consistently failing to clean our room on time/properly and some of their breakfast serving staff were exceedingly rude to my party.
Location is great - right in the middle of LKF, a short walk to Centra I've stayed here a number of times due to the location and price, but the customer service at this hotel is the worst I've ever experienced in all of my travels. Staff is slow to do everything - check in, check out, wake up call, room service. You name it - they are terrible at it.
location, beds v bad shower - always flooded. taps too close to sink & tub. In-room food poor
The personal and friendly service
This gas to be one of the best hotels I have been fortunate enough to stay in and believe me, I stay in alot all over the world. Yes it doesn't have free wifi or a pool, but for the night owls out there, you couldnt want for a better location in HK 10/10.
Service; size of the room; expresso machine;
Room , location and breakfast (food and view)
location convenient; rooms well thought out and laid out; services and staff good.
Location. Superb! Really nice room. A little noisy on a Saturday night... and have to pay for gym facility.
Best of this hotel is the location, rooms are good and confortable, may need a refurbish very soon Staff need trainning some very gebtle some others need improve, the carpet on rooms need to be cleaned, looks very dirty, bathroom shower is very un confortable to kar fast shower even the bathtroom is dpaced enough,
Comfortable size hotel and good location. Charged for internet, exorbitant fee to extend check out for 2 hours. No coffee shop close or on premise.
the hotel is conveniently located near most party areas in the ciry, walking distance to most clubs and bar with lots of foreigners. room has very stylish design with local touch, fantastic view over the harbour the room and especially bathroom are pretty small, no free wi fi
In number excellent audibility, it is audible as clap doors in the next rooms
Chinese decor, attentiveness of staff, location
The location was perfect. The hotel was clean and the room small, but very nicely decorated. The room was very quiet.
Location Poor 4 star hotel standards overall
good location, good view of city and Victoria gulf if you stay on high floor. When I book the hotel in Booking.com, this hotel is listed among 5 star hotels. But actually it is a four star hotel, while selling its high floor, e.g. 30th floor, as five star hotel room. There is no swimming pool for us. But as a four-star hotel, it is qualified.
THe decor of room-all the staff-especially Robert,George,Eric Kelvin and our room cleaner but all staff were lovely!!The situation in HK and the great views. Lack of plates,cereal bowls,cutlery and glasses in rooms!
Nice bed, shower, excellent mobile phone rental policy Could hear the noise from the neighboring room. Maybe a better seal of the shared door between would help. Also, didn't get a receipt for my stay. By the time I remembered it was too late to go back.
loved the location from LKF, the great city view, and nice room bathtub was tiny.
Hotel is small, rooms very small and very overpriced. Will never stay there again.
The room was too small
Very Central Location and all the management and staff were most helpfull.I would highly recommend the hotel.
Clean and comfortable. Wonderful powerful shower and nice firm bed with good quality bedding. The extractor in the bathroom didn't seem to work resulting in excessive condensation.
The hotel is well located, because in a few minutes on reach the HKG botanical and zoological garden. Nice side to relax and enjoy a quiet break. No complaints at all. Clean rooms and friendly staff. Prices however from Monday to Friday reasonable, Saturday and Sunday too high.
The hotel was very quiet and the bed although hard was very comfortable once we changed to an upgraded and more expensive room. the location was good once we figured out the bus system and where to pick up a bus downtown. the resteraunt that is attatched to the hotel is very unpleasant in the morning and is not well kept. we only ate there once as it didn't look any too clean in the morning. our first room was very old with stained carpets and a really strong smell of smoke. once we paid for an upgrade we were happier by far. the staff was not terribly helpful at this hotel. we are not difficult travellers however there were a number of things we had never seen before such as how to put the key into a slot to turn on the power in the room.
Location is excellent! Good value for money! Suggest they provide computer internet services for hotel guests, now have to go next door and use one computer in a dark corner and have to stand, extremely inconvenient!!!
Very silent. I had to pay HK$ 100 per day for the internet, which was very often interrupted.
Relax and comfort
Although clean, the room was run-down. There was nothing cheery or welcoming about the room - no bedspreads, stained carpet, chipped paint, etc. The room needs to be rennovated.
Central location Slow lift
Strategically located in a smart place. Some room , still not renovated.
The location of the hotel is great. No doubt I did not get a good view room but overall the experience would good. Clean and comfortable. My only request is for your staffs especially those in the front desk to work with more smile and more friendly. They were not rude but it would be good if we see a smile especially in a foreign land.
The location adjacent to Hong Kong Island mid-level and variety of things to do & shopping all at hand
very central location getting around the city
location was superb for food, nightlife, and shopping hot water for shower not consistent
Rooms are very large considering how close it is to SoHo. I really wish that you had a gym or fitness center.
It was I a convenient location and at a good price via Booking.com The staff were very friendly and helpful.
Location Provided me with an Extra iPhone Charger Helpful and Friendly Staff Clean Room Good Value Trash was all over entrance to building Small Room Very plain building
The location of the hotel the efficiency and kindness of the team the good quality of services The first room ( luxe) rented was no more large than the second ( standard)
Staff were extremely helpful and the location on HK island was right in the midst of street life with everything within walking distance.
Great location and decor, excellent value for money. None
great value for the money. great location. wonderful staff. cleanest 3 star hotel room I ever stayed in! Will definitely come back. It doesn't serve breakfast. Reception and hotel exit are on different floors.
overall a great hotel. ask for higher floors. Good breakfast and friendly helpfull staff. Odd odor in the lobby but might have been some construction that was going on outside. Neighborhood not the greatest but walking distance to main station and most hot spots - though if with luggage the $3 US cab ride is hard to pass up.
Spacious room with a nice view very conveniently located near MTR and ferries for a good price. Helpful staff. When I went to my room after checking in, staff was repairing my door which took about 10 more minutes after I got there - should have been done before allowing me up to the room. Also one of the window blinds was broken and had to be repaired.
My room was quiet, clean, and comfortable. The space was well used but didn't feel tight or small. Great use of space. The bed was incredibly comfortable as well. I slept great. The only complaint I had is that there were three elevators to service 30 floors. Occasionally I had to wait a long time for an elevator, and being on the 20th floor, stairs weren't really an option. But that's such a minor thing.
The hotel is located 2 blocks from the Sheung Wan MTR station. The staff are friendly and the room is clean. The hotel also provide a free shuttle service to and from the Hong Kong Station where you can catch the train to the airport. The breakfast area is a bit small and guests often had to line up for a table. Breakfast selection is quite limited.
Clean ,fair location and the staff are helpful and polite
Very new, very clean rooms and friendly, helpful staff. Sheung Wan (the area of HK where the hotel is located) is very crowded and dirty but close to Central and the hotel is a block away from the MTR station. I lived in HK for 20 years and like the location but it may turn off casual visitors.