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Fantastic! The staff, particularly the Front Office Manager, was excellent. He helped pick up our luggage at the taxi, checked us in, got us an extra cot bed for our child when we had been told there were none left available when we'd called in advance, walked us to our room and settled us, tried to get an additional 50% discount on our breakfast for our child and called us personally to apologise when he couldn't. The service was professional and impeccable. The ambiance was sumptious and location fantastic for shopping - linked to major shopping centres.
Excellent service oriented staff. Beautifully appointed rooms. Amazing views, great location.
High-end hotel with unfaltering service. Great restaurant and health club. Harbour-view rooms have excellent views.
I liked the room, the facilities and staff. the mall and the park next to the hotel very high price
A big “Thank You” to Guest Relations Officer Ms. Mary and the staff of the Island Shangri-La for arranging the exceptional experience that we enjoyed over the last couple of days. A member of our party was celebrating her birthday and all of us were absolutely delighted by the wonderful gesture of a surprise champagne celebration, followed by framed pictures of the toast. Pure class. This was my second stay at the Island Shangri-La and both times I have been rewarded with nothing but the most gracious hospitality by everyone who assisted from check in to check out. We appreciated every little detail which the staff ensured was perfect, and we look forward to returning. The harbour view rooms offer what could be considered one of the most stunning panoramas one can enjoy from a luxury property anywhere in the world. And of course the “Great Motherland of China” painting is the stuff of legend. Just that is worth coming for. 11 out of 10.
amaaaaaaaaaaaaaaaaaaziiinngggg hotel!!!they have their aromatic scent once u enter the hotel that i bought,warm welcoming staff,all speak english,spacious room,which is hard to find in hong kong.i would rate it 10 out of 10
Service is perfect, every one takes a lot of attention to help you with everything. All staff take so much care for small details. Only a bath tube with shower, not a extra shower in the bathroom.
Indeed I enjoyed staying this hotel very much. Friendly attentive staffs, spacious rooms and excellent foods. nothing
good downtown location, excellent service, convenient pool and sports facilities, good breakfast, very helpful personnel, fantastic views from almost all rooms
Location and service are great; staff is always helpful and responsive Facilities are a little dated and need some modernizing. Furniture in rooms is not in great shape. Missing many amenities that hotel in this range should have
Excellent and poshy hotel with great location! We enjoyed our stay and the hotel staff was always helpful! Great breakfast! In such a hotel WiFi should be offered free of charge!
Location, helpfulness and politeness of staff, eating opportunities
Its location We had serious issues with their housekeeping deaprtment consistently failing to clean our room on time/properly and some of their breakfast serving staff were exceedingly rude to my party.
The personal and friendly service
Comfortable size hotel and good location. Charged for internet, exorbitant fee to extend check out for 2 hours. No coffee shop close or on premise.
Location. Superb! Really nice room. A little noisy on a Saturday night... and have to pay for gym facility.
Service; size of the room; expresso machine;
Location, space, facilities The chairs were not comfortable. Not enough towels in bathrooms. Rooms not warm enough. Staff at front desk slow to respond to request. elevator man asked me every evening — every time I approached the elevator — "may I help you?" And planted himself in the wya of the elevator to prevent my ingress. Get someone with better memory that greets guests more warmly
Room , location and breakfast (food and view)
Location is great - right in the middle of LKF, a short walk to Centra I've stayed here a number of times due to the location and price, but the customer service at this hotel is the worst I've ever experienced in all of my travels. Staff is slow to do everything - check in, check out, wake up call, room service. You name it - they are terrible at it.
location convenient; rooms well thought out and laid out; services and staff good.
location, beds v bad shower - always flooded. taps too close to sink & tub. In-room food poor
This gas to be one of the best hotels I have been fortunate enough to stay in and believe me, I stay in alot all over the world. Yes it doesn't have free wifi or a pool, but for the night owls out there, you couldnt want for a better location in HK 10/10.
Best of this hotel is the location, rooms are good and confortable, may need a refurbish very soon Staff need trainning some very gebtle some others need improve, the carpet on rooms need to be cleaned, looks very dirty, bathroom shower is very un confortable to kar fast shower even the bathtroom is dpaced enough,
good location, good view of city and Victoria gulf if you stay on high floor. When I book the hotel in Booking.com, this hotel is listed among 5 star hotels. But actually it is a four star hotel, while selling its high floor, e.g. 30th floor, as five star hotel room. There is no swimming pool for us. But as a four-star hotel, it is qualified.
Location Poor 4 star hotel standards overall
In number excellent audibility, it is audible as clap doors in the next rooms
the hotel is conveniently located near most party areas in the ciry, walking distance to most clubs and bar with lots of foreigners. room has very stylish design with local touch, fantastic view over the harbour the room and especially bathroom are pretty small, no free wi fi
Very Central Location and all the management and staff were most helpfull.I would highly recommend the hotel.
loved the location from LKF, the great city view, and nice room bathtub was tiny.
The location was perfect. The hotel was clean and the room small, but very nicely decorated. The room was very quiet.
THe decor of room-all the staff-especially Robert,George,Eric Kelvin and our room cleaner but all staff were lovely!!The situation in HK and the great views. Lack of plates,cereal bowls,cutlery and glasses in rooms!
Nice bed, shower, excellent mobile phone rental policy Could hear the noise from the neighboring room. Maybe a better seal of the shared door between would help. Also, didn't get a receipt for my stay. By the time I remembered it was too late to go back.
Chinese decor, attentiveness of staff, location
Hotel is small, rooms very small and very overpriced. Will never stay there again.
The room was too small
Location is excellent! Good value for money! Suggest they provide computer internet services for hotel guests, now have to go next door and use one computer in a dark corner and have to stand, extremely inconvenient!!!
Strategically located in a smart place. Some room , still not renovated.
The location of the hotel is great. No doubt I did not get a good view room but overall the experience would good. Clean and comfortable. My only request is for your staffs especially those in the front desk to work with more smile and more friendly. They were not rude but it would be good if we see a smile especially in a foreign land.
Central location Slow lift
Clean and comfortable. Wonderful powerful shower and nice firm bed with good quality bedding. The extractor in the bathroom didn't seem to work resulting in excessive condensation.
Very silent. I had to pay HK$ 100 per day for the internet, which was very often interrupted.
Relax and comfort
The hotel was very quiet and the bed although hard was very comfortable once we changed to an upgraded and more expensive room. the location was good once we figured out the bus system and where to pick up a bus downtown. the resteraunt that is attatched to the hotel is very unpleasant in the morning and is not well kept. we only ate there once as it didn't look any too clean in the morning. our first room was very old with stained carpets and a really strong smell of smoke. once we paid for an upgrade we were happier by far. the staff was not terribly helpful at this hotel. we are not difficult travellers however there were a number of things we had never seen before such as how to put the key into a slot to turn on the power in the room.
Although clean, the room was run-down. There was nothing cheery or welcoming about the room - no bedspreads, stained carpet, chipped paint, etc. The room needs to be rennovated.
The hotel is well located, because in a few minutes on reach the HKG botanical and zoological garden. Nice side to relax and enjoy a quiet break. No complaints at all. Clean rooms and friendly staff. Prices however from Monday to Friday reasonable, Saturday and Sunday too high.
It was I a convenient location and at a good price via Booking.com The staff were very friendly and helpful.
The location adjacent to Hong Kong Island mid-level and variety of things to do & shopping all at hand
very central location getting around the city
Staff were extremely helpful and the location on HK island was right in the midst of street life with everything within walking distance.
Rooms are very large considering how close it is to SoHo. I really wish that you had a gym or fitness center.
location was superb for food, nightlife, and shopping hot water for shower not consistent
The location of the hotel the efficiency and kindness of the team the good quality of services The first room ( luxe) rented was no more large than the second ( standard)
Great location and decor, excellent value for money. None
Location Provided me with an Extra iPhone Charger Helpful and Friendly Staff Clean Room Good Value Trash was all over entrance to building Small Room Very plain building
great value for the money. great location. wonderful staff. cleanest 3 star hotel room I ever stayed in! Will definitely come back. It doesn't serve breakfast. Reception and hotel exit are on different floors.
Sadly, apart from the excellent location (very good and Central) and really polite / helpful staff - there wasn't much to like. Rooms are basic (but perhaps about right on the value for money front) while lobby, Wi-Fi is very good The hotel seems to have very poor ventilation & severe humidity issues which requires that air-conditioning is kept on most of the time (even when not in room to prevent condensation). Additionally, sound proofing is very poor and you can hear even the softest of conversations, TV/Audio from adjoining rooms. While room was clean, corridor carpets were stained and dirty. The hotel is also undergoing some kind of repair and upgrade, so I can only hope they get it right soon. Overall, a very uncomfortable two night's sleep.
Can't beat the location and value, Room was clean and the staff was friendly... overall a great experience! Would definitely return. The trick is to show up low expectations and I think you'll be pleasantly surprised. If you're used to staying at the W, then this hotel is not for you. Whoever complains about how small the rooms should not be considered a valid complaint, MINI is in the name of the hotel! Just know that it's perfect for the short stay solo traveler. The only things to note is that maneuvering the shower can be challenging (may have just been specific to my room) and that the bed is very firm. Can hear street noise as with any downtown hotel, but nothing unbearable as long as you're not a light sleeper.
Convenient location, clean modern room, helpful staff, free city shuttle service, value for money The rooms are small but nicely laid out.
Free wireless internet in the room
the location too small rooms
Location and hotel staff help
Food & Beverage quality in coffee shop very small rooms and bed to small and uncomfortable, no contact from management even though I was a long stay guest
able to walk to certain tourist areas none
Rooms were made up promptly each day. Very clean. Rooms are small. Clock did not work. Location is only fair.
Central location above business district and restaurant/bars with easy access on Mid Levels escalator. plus bus stop right outside and lots of passing taxis.. Rooms are very small (even the harbour view suite), but all very clean with friendly staff.
Smooth check-in; our requests for higher floor and harbourview were met. Extension for dayroom nicely settled for the lower earlier agreed price. Beautiful view due to ceiling-to-floor glass on outside. Location at top of Hong Kong Escalators, brings you easily to outgoing area soho and back. Rest of facilities (gym, pool) not used but were in good order. Room rates may change quite a bit on a daily basis (eg: hkd 570 vs 950 for dayroom extension). The free wifi-reception in the room at times not strong enough, in hallway ok though.
Usually reasonable value Massive price fluctuation