Location Room/single is too small
Location of the hotel The lady the tourist information desk was useless and not helpful at all! Defeats the whole purpose of having a desk there. Her personality also does not suit what she does. Coming from a country that is big on tourism her attitude left a lot to be desired.
There was no hand soap in the bathroom. This is the only hotel i have come across till today in my thirty five years of business travelling, that has no soap to wash hands. My flight got delayed by a whole day, requested not to charge for first day but refused to refund for that. I was supposed to reach on 15 evening and called them on 14th night West coast time .
Great location within Kowloon, many sights within a few minutes' walk (Victoria Harbour!). Ferry terminal and subway station nearby. Small but good room with nice bathroom and great shower. Hotel staff friendly and helpful. 7-Eleven, post office and other supermarkets around the corner. Reliable WLAN/WIFI which is HK-$ 40 per 3 hours (3 different time models). All in all: a great base to discover Hong Kong! WLAN/WIFI should be for free in hotels, I think. This would be my only suggestion. Everything was fine during my stay - thank you!
It was not clean
Location is very good! Value for money! 1.Generally Hotel staff is little inflexible, e.g., no sugar for jasmine tea in room. 2. Email on contact id bounced.
The Hotel room & the bath room look brand new & clean. The location is good, convenience for public transport. MTR, buses & airport bus just right opposite across the road. Easy to find the place. The hotel front desk staff need to be more friendly, smile sweetly.
Location Small room.
Check in is efficient - This is important after a long flight and transit into HongKong. Hotel staff is helpful, friendly and courteous. The room key did not work on the 3rd day, and the reception sent a person up to check if i am still having problem with the new card key - Excellent attentiveness. I was pleasantly surprised - This is not usual for hotel in this category. No charges for 2 stay-in kids - This was one of my worries after shopping around a number of hotels. Excellent location in Tsim Sha Shui right across the MTR - Convenient. unfortunately the hotel staff were not fully abreast of their city - e.g whether the flea market is available on Sunday, and the location of star house. Wrong information was given. Consistency of guest supplies is not there - Teabags and newspaper were not provided on certain days.
Locatiion I visited for New Year and around that time the weather was cold and there is no heating system in the room. They sent an extra blanket and the blanket was the type of which is used by labors. The staff are also very rude. Visited a lot of places around the world but never seen such rude people. If possible, this hotel should be avoided.
I enjoyed the accessibility of the hotel as it was right next to the MTR station of TST. It was located in the heart of Hong Kong and shopping was made easy as i carried most of my shopping to the hotel and then went out to shop for more items. The Imperial Hotel is nice, but i believe that the price is quite expensive. Location was good but there are many stand-by people outside the hotel (prostitutes, black market people ) . The hotel should do something about the outside environment. Also the carpet has a funny smell, i suggest to get rid of the carpet and put tiles so the area remains clean.
Just the location The gave us a room without a window !!
it was a family trip and v really enjoyed staying here, very close to shopping area and harbur....
Executive loung very poor
This was a hotel we have not stayed at before but the staff made you feel important and welcome. Highly recommended and would stay there again. We were very impressed with the Grand Stanford's Club Lounge area and the staff there. They even remember you by name.
The hotel staff are not expert , hotel rooms are not clean
the hotel location,facilitis and the good service
Great staff anf great service N/A
Congratulations on one of your staff, Mrs Mandy Tsang at the help desk, very polite and extremely helpfull!!
Location, location, and location you have to pay for the internet
Loacation, and luxury - right in the middle of Hong KOng with a gret buffet
The staff was incredibly helpful especially Kitty Ting. All of our needs were met.
Spectacular location; hotel staff very professional and friendly. Overall good services.
Location and service. Restaurant timetable. It finish very soon.
Location was really nice, very close to shopping area and so on. We were forced to wait for long time to check-in but efforts on recovery to that failure was nice.
Sraff attitude and attention to detail. Can do attitude Price of food and beverages are exhorbiyant and a limiing factor to full enjoyment of the facility
Convenience too small
The hotel location was easily the best thing about the hotel - near the ferry, restaurants, bus lines, MTR. Couldn't have been better. Breakfast not available on Saturday.
excellent location and reasonable rates.
The location is very good, within 2 minutes to walk from Tsim Sha Tsui subway station. The room was not very large, but clean, with modern furniture and all the facilities. The staff were helpful and took care of all our requests. I would come back any time.
Proximity to great shopping locations, food and MTR The general hotel maintainence could be better
they have complete facilities in the room especially for the kitchen usage..the place is accessible but we had a very hard searching for it
Close to shops & eating
The hotel has a very good location. Being a small hotel it was very easy to get in and out with many eateries right outside. Close to the MTR, park and the China Ferry Terminal. The room had a microwave and cooktop, with a LCD TV. The small staff was helpful. The Aircon was weak.
Location, room size. Shower did not work, and they did not fix it :( The staff are not friendly. Not that clean.
The location of this hotel is awesome, near to the MRT station and also many places to shop and eat. The hotel staff is also very helpful.
loved the proximity to shops ferry mtr etc, very comfortable bed with lovely quality clean white linen, rooms good size with sliding dividing wall, own small kitchen, lots of storage space, great air conditioning. pleasant polite staff, 12th floor tiny sea view! will definitely stay again.
I did not get my apple and orange in the room
It is very convenient and near the shopping areas.
The location is good, and the hotel staff are very friendly. The bathroom is a little small, and the shower is a quite low for tall people
cheaper and near the shopping areas
The location of the hotel. The bed was too hard.
staff are friendly and a good location the booking confirmation said large room with either harbour or park views and my room had neither and it was small
Location Problem with the wifi service
Great location. We checked in and there was hammering and drilling in the room adjacent to ours. I called the front desk and they told me there was no construction happening. I held up the receiver and they heard it. I was later told it would stop by 6p, but that did not help us because we were exhausted and wanted to rest earlier in the afternoon.
Hotel location good There is no free airport shuttle bus and bathroom not very clean.
Decent location Very small rooms
location, on top of a shopping mall and sea ferry port to china. smell of food in the lobby
Great hotel , fantastic gym loved the suite and the bathroom
staff very good no internet access is the rooms, not good for this level of hotel
Rooms very old in style and decor, needs a rebuild ,
The hotel location is fantastic and the atmosphere is great
The staff in the club floor are very professionals, always offering to help and assist.Excellent customer service.
Location and big room
The Mira is different, standing out from the crowd due to it's designer look & outstanding staff. Put in on an MTR Station & it would be sublime. Note: Chief concierge from the Grand Melborne..enough said. Noise - Hotel rebuilding with jack-hammer noise during day - Don't plan to be in hotel during the day.
I thourght it was good value for the standerd of room I had chosen, the location was very central to everything I needed to see & do. No I was happy!
Amenities were great. Design was good. Location was great for tourism/shopping. Waited a really really long time for a room. Promised us a room then we waited and waited after a long flight. Said they'd come to us randomly in 3 minutes. Had to repeatedly ask for room which we received at long last a little after 3 pm. ( arrived before noon) Then we had to wait an extra hour for them to find our luggage and bring it to the room. This meant a lot of lost time when time was of the essence in our trip. So, plan for this. Otherwise a great place. A lot of waiting in the cafe resto too. Hotel bar was top!
every thing, it is the best hotel i have been nothing
The rooms were, if anything, nicer and more comfortable than they looked on the web site albeit a little smallish but HK standard size. The staff were professional and very helpful both on check in and out. I was very impressed with the technology in the rooms including a wireless keyboard that controls the computer on the TV screen. Breakfasts in the restaurant and on the club floor were very nice indeed. No complaints other than cost which is also HK style Cable reception on the large LCD was grainy at best but everything else was great
Good staff manners, easy location. Easy transport from Air port The room was too small and there is not much room for walking and luggages.
we have a pleasant stay there although we find the room a bit small from the normal hotel rooms. How ever this was compensated by the pleasant assistance courtesy of your hotel staff from the check-in counter to the concierge to the housekeeping staff and the proximity to the nearest MTR. The price.
Good location, comfortable room, conveneient to MTR and shopping.
location room size was so small
Helpful and friendly staff No
nothing The room and bed is too small !!!
Great location - close to train stations and the ferry service to HK Island. Friendly and helpful staff. Room air conditioner was somewhat difficult to control - either too hot or too cold. The room had an odd odour, which may be due to the air conditioning.
So.so The checking staff n too epensive
Location was great
close the ferries and walking along the waterfront
Excellent Staff and location Nothing
Location, comfort, accessability, ammenities paying for internet service is outdated
Staff very friendly & helpful. Deluxe room was spacious. Restaurant & Cafe very good. Close to harbour walk & restaurants. Good location over all. Only complaint was room carpet very stained & in need of cleaning.
Big nice rooms, big comfortable bed. Size of room compared to price etc is good-value. un-reasonably expensive internet fee, bathroom not so well cleaned, breakfast buffe was not so good.
the location of the hotel
location hotels in HK are expensive
only the location .! the room is not very good and the price is to much for this room.
Room was just TOO SMALL! I felt I was in a cage.
Location, good value
friendly and efficient concercierge and staff in general
good location a liitle bit run down
Everything really. The Concierge staff were the most helpful I have ever encountered. I would especially like to compliment you on Judy Yu, who really went out of her way to assist me with airport issues. No, it's just great!!
No The staff came in without knocking my door while I was sleeping although I put a do-not_disturb board on my door. very noisy at coridor while they were doing cleaning.
Nothing Very far from subway no shuttle service to go to city check in.and far from hub
no free wifi, no safe,
The location was good as it close to shopping and MTR and good area. The rooms were so very small and it was very uncomfortable. Though it was a double room , two people could not walk around the room without hitting on each other, There was no room to keep a suitcase as well . The corridors had no ventilation and very small . God help the guests if there is a fire. There is no escape/
very heipful staff the superior room was tiny, we had to upgrade to a deluxe room
Well located in TST area and close to transport etc Staff were great, very helpful considering my transport delivered me to their other location on HK Island. Helpful with local information. Whole place smelt like smoke. After 1 night all my clothes and bags smelt the same.
very old design and furniture and too small rooms, not clean enough, very limited breakfast buffet
Very central in Kowloon, easy to reach from the airport and not too far from MTR station. Brown decor was depressing, could not easily open curtains.
Nothing worth to be mentioned very bad experience, blanket was not warm enough, Air con do not work, more and more. can not be bothered to type. will never ever stay there again.
Terrible rooms. Don't be fooled by the lobby. This is nothing like the other Ramada hotels in Hong Kong. This is the Ramada Motel. I've seen better rooms in the Chungking Mansions.
That it was in the city Cetnter & was realy easy to reach every where yes, the AC in our room had problem & we were getting very cold during the night the way that we couldn't sleep well.
The hotel is ok but the staff is not that friendly Yes the toilet need to do some renovation
Free wifi and complimentary breakfast. Beds were comfortable and facilities were clean and spacious. Overall a very comfortable stay. They held my bags after checkout until I left. Location -not very close to trains and many taxis don't know where it is as it is new.
Room s comfortable and clean Check in staff was not friendly. She reminded me not to check in before 1400 in the future, as I arrived by 1330. Then she advised me to come back after 1400, when it was no where to go nearby. When I was gonna check out, the only 2 staffs were occupied by helping on maps and transportation issue over 10-15 mins.
the room was clean the staff good the size of the room is a bit small but the bed was great
location is good I was very disappointed when I check-in to the hotel. There is no warm greeting, no smile face at all from the receptionist!! Some more, the one who attend to us is impolite when answering our question/enquiry, if not mistaken her name is "Kxxsty"!
Quiet, pleasant atmosphere with friendly helpful staff. The Hotel is well positioned for a stopover, an acceptable distance from the airport and very well placed for shopping. Bathroom a little small, a design issue mainly due to the placement of the toilet.
Love the fragance when enter the hotel lobby. It makes the mind so relax
The location is great, our needs were attended to very well and the stay in the nicely designed hotel was very comfortable and pleasant. Thank you! We left with the tourist hotel bus taking us to the train to the airport but the exact location of the bus station was not pointed out very clearly, a small map would have been helpful.
Hotel was conveniently located for shopping and near restaurants and reasonably comfortable. Yes, totally put off by their inability to record proper name of guest. When booking made name clearly spelt out but they made a mess and my wife had great difficulty in contacting me on the phone. Used my first name and also my wife's as a "Surname". Also not pleased with deduction of deposit in full on check-in for hotel that was booked and paid for in advance in June 2009. Consider this highway robbery of one's credit card.
Central location, great rooms.
We needed a hotel to stay at for the night while we stopped over in Hong Kong. The room was clean and quiet and perfect for the reason we were staying. The staff tried to get us to sign up to the Novatel membership club. Once they called at 2am in the morning and then agin tried to get us to agree to it when we had a plane to catch. It was annoying and a bit of overkill.
Good location Room is very small
The rooms were very clean. Pillows and bed were very comfortable. The room didn't have a bathtub.
the bed is excellent! more space in the superior room
view, bathroom, location & staff none
The Harbour view was uncomparably fantastic If you go there by taxi, most of the drivers were sucks
Large, comfortable rooms and friendly staff. Swimming pool was very small and no out door pool. Location was ok but not great.
the view from the room it's expensive for no international brand
Comfort and room facilities; fantastic view from a harbourside room; fitness suite and pool; chinese restaurant; choice of foods at breakfast Staff were generally very helpful, but when we returned to collect our baggage which we had left with them on our last day after checkout their attitude had clearly changed and they gave the impression of wanting to get rid of us as quickly as possible. This is a stupid and short-sighted attitude since guests are left with this as their last impression of the hotel. They need to be told that one remains a valued guest even after the money has changed hands for ones room! This will affect my likelihood of staying in a Shangri-La hotel again - at the high room rates one expects top class service, and I have never been treated like this at top Marriotts or Peninsula group hotels. Overall, however, the stay was good.
The staff always greeted me by Mr. Adams, they always made sure they knew my name in advance, very impressive !
Nice room Housekeeping
Great service and excellent location. Everything was thought about and supplied.
The Location of this hotel which is close to so many vaital things in the city Nothing specific
they have good service and great location the furniture is out model
convenient for shoppings. I do not like the toilet door facing the bed
Location is good. We had Club room at it was big enough for three people. Hotel has terrace with excellent view to HK island. Hotel is getting bit old, there was no wifi in room, TV was small and old.
its in HK best stores area nothing
The hotel room provided excellent views of the harbour and Hong Kong Island; also very close to shopping and transport facilities
Benefits of the club lounge were excellent, food, service and convenience excellent. Excellent central location. Luxurious & high standard hotel. There was a lot of building noise at the pool area as there seemed to be some refurbishing going on on the floor above the pool level and the open windows meant it was hard to relax there.
Politeness, cleanliness, food Television was very old and tv programmes not very easy to access.
Position,position,position,..... a little bit old
The rooms were beautiful and the connection between our room and the kids room was crucial in allowing the family to have privacy and at the same time, a shared experience.We were near the heart of the city and it was very convenient. The staff were generally pleasant but lacked the warmth that I think is crucial in making things truly memorable.
It was not as advertised. The hotel was ok but not 3 stars worthy so that was a bit misleading. The pool was misleading as well.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Very friendly staff, great location, nice swimming pool and public office space. Very small room. The price kept getting more expensive every day that we decided to stay until we decided to leave due to two price increases in two days.
The only one thing I can mentioned is the hotel very near to Hong Kong Historical Museum and Science Museum. A tiny room, NO internet access. Actually, this hotel doesn't meet 3-star hotel's qualification at all.
nothing pretty much staff is unprofessional facility is poor considering its star level
everything, no real cons. Only wifi available in the lobby. no wifi in rooms
No water in the roomSecurity Guard made of Cardboard, a cardboard sign saying he was making his rounds,Not very good security, anyone could take the elevator to any floor !
This guest did not leave comments about this hotel.
Much better then expected. Cloosed pool area.
Location was great. Very close to many shopping center and great dining facilities. Also close to Hong Kong bay and park Wired Internet did not work in the room. And wireless only available in the public lobby area
It was a shock when we first arrived there. The placed seemed dodgy, you had a lot of middle easterners offering you rooms at their guesthouse, a little uncomfortable. Once. We got settled, everything was smooth. The location was awesome! The bed linens were stained with blood, even our side table had blood stains on there. We didn't let any of those things bother our trip.