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We liked the well appointed rooms with very comfortable bed, exercise room and complementary breakfast The was a lot of partying across from. Our room after midnight. I think there was a high school reunion. You other guests should be in rooms removed from these groups
Everything was clean the food was great and the staff was always polite and friendly.
Great hotel overall. There is a bar area on the terrace thats a great place to hangout and have a few drinks. Friendly staff, comfortable beds, even helped me out with my toothpaste i forgot at home. Close to pikes market and everything down town. Nothing, it was a great experiece.
The location was excellent in the center of everything. Two blocks to convention center. Five to Pike's Place Market. Close to numerous excellent restaurants. Walking distance to Space Needle and Frontier Square. Rooms a little tight for more than a couple nights.
Great hotel - reasonable for downtown hotel Everything was great
Employees are great and helpful! Great location. More of a business hotel. I booked a partial view of the bay room and it was just that. Expected a bit more than what I was hoping for and was let down. Unexpected charges.
Great location, nice modern design inside, reasonably comfy beds. We arrived around midnight and needed another set of towels so we could all shower. They said sure, they'd send them up. An hour later, no towels. Called down, asked them to leave them in the hall so we'd at least have enough towels in the morning. They said sure, we'll do that, sorry for the delay. Morning comes - no towels.
-location -black hair in the sink -red hair in the folded towels -mold on the ceiling -lack of communication about when our room was ready
The motif is a great place to stay. I went to Seattle with my boyfriend to celebrate his birthday. It was the perfect location as it is in the middle of downtown Seattle. We didn't have to go far to get a bite to eat or to have a few drinks. It's a nice hotel, the rooms were clean and it was very spacious. Coffee and water in room. They upgraded our room since it was a special occasion. Overall I had a great time and I will stay there again when I go back to Seattle.
This hotel deserves a high rating! the location is great so close to everything, approximately a 8 minute walk from several places. If you are taking Uber there is an easy drop off/ pick up location right in front of the hotel. Very Modern and a great view! Staff was so sweet and they all wanted us to get the most out of Seattle. The staff will change your towels only if you make it obvious, they will restock and clean but towels were the only problem. Also the bathroom was nice but a bit small.
Very nice room when we finally got what we requested. Really helpful staff. Loved the daily wine tasting. On site parking was awesome. Perfect location. Didn't have the bay view room we requested (overbooked-not ok) so we were stuck on a lower floor the first night which was incredibly noisy. Also it was Gay Pride weekend so it was crazy there. The next two nights we had a top floor bay view room which was awesome except there was this random really loud noise (elevator grinding or something ) that woke us up several times each night.
Complimentary wine ; bed comfortable; quick check in: room was nice; location; Temperature in the fitness was far too warm: could not adjust. Called staff but no response
Great location, friendly, helpful staff. Only stayed one night so we didn't get to sample all the amenities. Bed wasn't as comfortable as we are used to.
Location is great....rooms are small but comfortable. Bathrooms are extra small. Staff is friendly and amenities are nice Amazing to find free wifi at a hotel these days
Would've appreciated prior information on airport shuttle, but got nothing. Concierge Couldn't locate my reservation. Got a handicap room, okay, but right next to the elevator, so very noisy. Paper thin walls, could hear the people in the next room talking as if they were in my room. At least put insulation into the shared door! Hair in the shower when we arrived. Toilet was running non-stop. Maintenance man came to fix it twice, both times came unannounced. Closet sucked, hangers weren't even high enough to hang a dress shirt without hitting the floor.
reservation process easy and hotel wonderful.
Good location Conceiger was unhelpful. She had zero interest in assisting.
Vey clean rooms. Friendly and helpful staff. Great location in the city. Love the view. And very affordable Nothing
Nice, well-kept up. Good location.
The clean place and very good view ! No microwave . And I can not get warm water when I get tummy ache .And we hope next time we can see it there:) and no free wifi. The lobby wifi is good but upstairs have no wifi connection . .........do we really need to write that much and hope right now the word number is good enough to send
how helpful the women at the desk who were juggling multiple task and were able to find us a car in the 9th hour.
Cleanliness, great linens and mattresses, accommodating staff All good Was under the impression I could self-park my car.... Had to pay the exhorbitantly priced valet parking for my stay. $43.00 a day. Really?!
The bed/bedding was amazing Having to pay for room internet
The staff made sure we were accommodated during our stay, they even welcomed our small dog with no added cost. We were having issues with our home and needed to stay in a hotel local. I'm so glad the Sheraton is where we picked.
The location was perfectly located to walk to the Seattle Aquarium and the other downtown shopping, food, and tourist attractions. The staff was fantastic as well! Our hotel room didn't have a great view and the beds were not the most comfortable. The guide on the tv didn't work so we struggled to find child appropriate programs while we were in the room.
We booked this for our honey moon. Nightmare Small room. They then upgraded us yo a suite and chafed us a fortune. No sorry, no offer to make our stay better. So upset will never stay again. DR. Brian Bledsoe
The View, large windows. Comfortable Beds. Setting and Decor of the Rooms. Location.
I liked the views and the Relish restaurant food. There was no hot tub. I did not like that I was asked when I planned to check out.
Location is central, walking distance to everything. Very clean. Super comfy bed. Everything is extra. Need wifi? Pay extra. Parking? Extremely expensive. Staff are confused, rude, and seem that they don't want to be there. Parking was a huge ordeal as reception didn't know anything about it. Had to go back and forth to reception to get key activated. Check in and accessing the parking took over an hour. Calling reception feels like you have disrupted them from something important and have no time for you. Rooms are beautiful but any notice on walkway echoes inside, at all times of the day/night. Very noisy.
The staff was very friendly and easy to talk to. The valet men were quick at getting our vehicle ready. Room service was also quicker than expected. One of the staff members got us excited about our view. She said it was her favourite room and you can see the Ferris wheel. Once we got in the room the view was nothing special and there was no Ferris wheel in sight at all.
Everything except the exorbitant amount of cost for items in the room that were set to a weight sensor. I bumped the fridge and was worried that they charged my card that night. Nothing went through, thankfully. Other than that, everything was excellent!
The view is nice and close to everything downtown. Not a bad walk to the stadium - we were there for an event. Easy to catch a taxi. At busy check-in hours they did not have all the desk staff available and there were long lines for check-in. Took about 30 min to get through the line. There were many young drunk 20 year olds in the hotel that night. They stood outside our room talking at 1am until I asked them to please go in there room. They then spent the last couple hours being loud and running down the hall banging on everyone's doors until I finally called security at around 3:30am. This is not what I would expect from a high end hotel with the amount of money they charge. At check-in we wanted to self-park (not worth the $25 more per night for valet. The gate for self-park was closed with a sign to go to the main entrance location (this causes a 6 block detour with the one-way streets). When we returned the valets told us that self-parking was not being allowed due to an event (which we were there for). So they were only allowing valet (to rip us off another $25/night). We were then told we had to go another 6 blocks detour to the only self-parking option if we did not want to allow them to park our car. I would have been fine with the location we parked at if it had been clear. The process made it clear that they made it super difficult so that everyone would just do the valet parking. Once you get in line to check in you have no way out due to the valet only. The hotel also charges very high prices for wi-fi per day. I would expect for a hotel that hosts events and such would allow free internet access or at least a decent price. For a slower speed for download up/down than I get at home they wanted $29/day. I would not stay here again and would say that it is not equal to a 4 star hotel. It felt as if they were not staffed appropriately and felt ripped off at every turn.
Everything was fine All other hotels in this class usually provide free internet. Even if one has to pay I don't understand the exorbitant cost. Shameful gouging!
really liked the shower
The staff was very helpful and accommodating to a large party. It would be nice if they had a hotel shuttle.
amazing service the price
Although we like the convenience of the location, the parking ramp spaces are too narrow. Someone hit our vehice during our weekend stay. We filed a report, but no one has followed up with us. Very disappointing.
Great location, short walk to Pike Place Market. Wifi is not included in the room price.
beautiful indoor lap pool encouraged exercising; large comfortable rooms with excellent mini-bar and tea pot (so often just a coffee maker and I drink tea); great location - easy walk to tourist sites and waterfront
Hotel and service were both great. Would stay here again. We had an unexpected guest stay the night with us and apparently due to fire codes we could not get a rollout bed delivered. We were in a suite so I don't know what type of room it would have fit in.
Close to business district, restaurants, and entertainment... Given the room rate, free bottled water should be supplied...not $8 per bottle.
A little outdated
The Fairmont was the perfect romantic weekend getaway. Walkable to coffee, wine bar, excellent resturants, several theaters and Pike Place for breakfast at Lowell's. Service was top-notch. Staff was personable and attentive. I didn't like having to leave.
Great staff. Great location. what could be better? It's the best
I am a member of the presidents club and the morning of received an email to allow me to check-in prior to leaving my home town. I clicked the link, put an arrival time and how is was arriving etc.. a few hours before my expected arrival I received an email informing me that my room was ready and to pick up my key from the doorman. Also in the email were driving directions from my location. I arrived doorman had my welcome packet and I went right to my room.........slick! cant think of a thing that I didnt like
Everything with the exception of the lack of AC.
Friendly staff, excellent location to walk to everything!
Location was fantastic, rooms were a little cramped, but who hangs in room, water pressure in shower was low or could be low flow fixture. I will stay here every time we are going to Seattle.
Belltown Inn is a clean, simple, unpretentious place. I like this kind of hotel because it's not stuffed full of things that I don't need - like padded Queen Anne armchairs, oversized tvs, and bad sugary 'continental' breakfasts. My room was comfortable, with a good desk and chair, a reasonably-sized tv and a very good mattress. AND open-able windows. Two points for that! For a very reasonable price. Small problem: a bathroom door that was hung poorly.
From the time I checked in to the check out, the service from the front desk was impeccable!
Central location The room and building was dirty. Very small room. A group of people were having a very loud argument in the hotels courtyard throughout the evening. It is a motel level quality.
Location was excellent. Walk everywhere. The staff was helpful, kind, professional and cheerful. The friendly instructions to help save water and energy was appreciated. Glad to see they are concerned with the environment. We would stay here again. The confusing one way streets caused us some distress as we went around several blocks. But that is part of city life and we did score a good parking spot on the street..
Good location and affordable
All of the staff except for one woman was very helpful and friendly. You can borrow their bikes which is a great way to explore the waterfront. Ask for a room that faces the alley. Otherwise you will be subject to loud buses, cars, people yelling, and a street piano. Bring earplugs and a sleeping mask (no blackout shades) if you are a light sleeper.
- friendly staff - good location - able to walk or bike to many locations - complimentary bike rentals - Good price
Location excellent. Right on streetcar line. Staff told me of GREAT breakfast next door, "Bitch" something. Easy walking to Pike's Place Mkt., also just 4 blocks to Victoria Clipper ferry. Was $80-90. Decent value. Again--location, location, location! A chemical smell in room, some sort of disinfectant. We aired it out, put up with it. Not strong enough to be a deal breaker. May have been to cover up some booboo from previous folk, I dunno. I don't want to blast them on the internet or YELP or anything, as it was probably just a one-time thing, and the staff was nice.
Clean, simple, tasteful. Small undergroundparking area allows fast indoor access to your vehicle directly from elevator. Quiet inside the place- walls seem very thick. awful yellow paint on them however. Nice basic restaurants, beer and grocery within walking distance.
Laundry facilities, rooftop viewing area, just a few blocks from the Seattle Center. 30+ downhill walk to Pikes Place.
The room was well done, I had great views and the bed was super-comfy! The staff was incredibly helpful and nice. I didn't like paying an extra $18 for parking
I was surprised by the look and the care of the staff of the hotel. I booked this place at the last minute. The staff gave options of the local restaurants. There are free bikes and umbrellas (a nice plus). You can go to the roof top and take in the view. I would stay here again
The rooms facing nothing should be told up front that they don't have a view at all. Otherwise, nice place.
Although this hotel is just about a 5 minute drive to downtown, I really liked the location. It's on a corner and easy to find, there are a handful of restaurants and bars within walking distance, and it's just enough out of town to where the streets and traffic aren't keeping you up at night or waking you up early morning. There is a Starbucks connected to the hotel which is nice. Overall it is a very simple but clean hotel. Only negative thing I could say is that the pillows aren't the most comfortable, but that's a small thing to complain about. Otherwise great hotel.
The location of this hotel cannot be beat. Steps away from the Seattle Center and a long walk or quick bus ride or monorail ride away from downtown and Pike Place Market. It wasn't anything fancy, but it was very clean and comfortable. I also loved that they have a little kitchenette in the room, with Safeway across the street and Metropolitan Market (best grocery store in Seattle) two blocks away. There wasn't anything I didn't like. I would definitely recommend this hotel to a friend and would stay here again.
Great Location. Clean. Great staff. Room had a great view. Short walk to Needle and other attractions. Good places to eat nearby. Would gladly stay here again. My only gripe is the room was too small with the double beds. It was a bit difficult to move around in the room. This was a minor issue and would not stop me from staying again.
Everything was pretty much perfect we were checked in way before we expected to be and the staff was very helpful with anything that we needed. We loved the view from the rooftop couldn't have been any better.
This hotel was so much better than I could have imagined. Extremely clean, friendly staff, amazing location. The rooms were very comfortable and the rooftop view was really nice. It is walking distance to the space needle and pike place market and there are tons of cute restaurants around. They have bikes you can rent and umbrellas that you can check out for free. Parking was $18/night but they did let us leave it in the lot after we had checked out.
My family has stayed here two times now. We liked it so much the first time, we intentionally booked it for our following trip. The location is great! Close to Seattle center, super convenient public transportation, good food nearby- including an adorable old school bakery. The room we had was SMALL, despite us requesting a larger one at booking/online check in.
Good staff The bed was as hard as a rock, not what you would expect for a higher end hotel.
Clean the man washrooms more often
The staff was very friendly. The room was kept clean and the bed was super comfortable. The location was great too! Connected to Lincoln Square for business. Connected to Lucky Strike and the movies by sky bridge as well. Smack dab in the middle of the mall area. 2 blocks away from an LA fitness but also had its own fitness center if you didn't have an LA Fitness membership. Only down side was not being close (walking distance) to any grocery stores where you can buy bottles of water and other essentials. The hotel provided all that you needed if you asked for it, it was just much pricier. Other than that, enjoyed our stay very much!
I liked that there were several restaurants in the hotel and next to the hotel. There is a walkway to the shopping mall. The swimming pool was in the building across the street.
Staff was awesome! Malls all around
Clean room, prompt room service
Great location with a great view!!! Beautiful room with a large tv! A little pricey!
Great location Poor lighting in bathroom Staff unhelpful in resolving various room and facility related issues. In particular, after twice complaining about excessively noisy hotel guest, front desk agent said "Ooh, I hate when that happens."
The customer service on the way out was excellent. Christen was the best, her attitude was great and it felt genuine like she really cared if we enjoyed our stay. I did not like the overall cleanliness and would hope in the future attention to detail will be looked into by someone in charge.
Nice clean modern hotel.
The location and the lobby guest lounge. The lack of parking forces you to use the valet at $41/day. A hotel of this prestige should offer a continental breakfast and free coffee in the dinning area. I've stayed at many hotels in this price range that do offer it and parking for guests is free. Definitely paying for the location and name.
Nice overall Thermostat and fireplace did not work. Shower splashed water out in bathroom.
Loved going to large room off lobby to have a very relaxing experience seeing the water and mountains at the same time. Was with my sister and we were able to visit Pike Street Market and the downtown several times (even in light rain) because of the hotel van amenity. was hard to get ride to ferry using the hotel van as it was on the hour schedule.
As tourists, the location was ideal and right in the middle of a ton of sites and restaurants. The decor and view were incredible as well, and I highly recommend cocktail hour in the gorgeous bar. We had dinner and breakfast at the restaurant and both were incredible. Would absolutely recommend this to friends, and wouldn't hesitate to stay here again. The only complaint I have is that we had issues with our fireplace, and while I'm sure 98% of it was user error we also kept getting conflicting information on how to make it work from various hotel staff. We must have asked for instructions on how to turn it on and off four different times and were told four different instructions on how to operate it.
This is a beautiful hotel on the water. The rooms are immaculate. The staff always helpful. The restaurant was an added bonus. Would definitely stay again.
Fireplaces in every room. Cozy feeling of a lodge and views of the stormy water. Our water view room had a piece of dock equipment (mobile people gangway or something) partially obstructing of our water view.
The room and staff were great!!! Clean everything!!! Great location!!! Overpriced valet parking $41.00!!! Just ridiculous!!!
Nice waterfront location & lounge area. A bit dingy & a little shabby. Expensive waterfront room partly obscured by equipment, and staff not helpful w.r.t. finding alternative room. Bar is very loud but nice location & lively.
I've stayed in better economy type inns. Cool location , but way dated and a need for up dating. The price didn't match the facilities
Located right on the waterfront. Beautiful common rooms and restaurant to look over the water and watch the sunsets.
Easy walking access to pike place and downtown Seattle Beautiful lobby Great place to sit and watch the water Very romantic Cozy bed Good food from room service Also loved the little convienence store in the lobby! Staff wasn't super helpful, but I'm thinking that was mostly because it was the holidays and it was pretty busy The hotel cleaning staff kept on changing the shower head to the one we didn't like and we had to keep changing it back. That was just a little weird. Wish our room had a tub. Thin walls.
I forgot an item in the room, and calling to hotel 3 times trying inquire how it can be picked up. One time redirerected to vmail with no follow up; second time it was suggested to call at different time; third time waited for fairly long time and gave up.
Hotel is well appointed and the staff is excellent!
Great location and super friendly staff. We were glad to be here without our kids. My only gripe is that the tv channels are very limited and you have to pay a lot extra for every tiny thing, even internet. In this day and age I think everyone should be giving out free internet!
Good location to walking downtown and easy to get to from the airport using the light rail. The hotel wanted to charge for wifi, that should be free these days.
I found the bed and pillows to be most comfortable. The bathroom and room itself were quite spacious. I found the hotel staff to be friendly and accommodating to my needs. N/A
The steam room, spa, cafe, bar, and 24 hour room service with quality food were all great perks. Jaime No complaints.
My whole family of 6 loved this hotel the staff and location
Didn't you read the headline⬆
Good location in downtown that is walking distance to most downtown sites. Lobby restaurant had great breakfast. Thin walls allowed voices and tv to be heard from neighbors.
It was my girlfriend and I's first trip to Seattle. The hotel was within walking distance of anywhere you'd wanna go. The staff was super helpful and we were able to squeeze everything we wanted to do within the weekend we were in the city. Whether it's shopping, a concert at the paramount, the space needle, the farmers market, or just wanting to explore the city, the Hyatt gives you the opportunity to do all these things without needing any transportation other than you two legs.
Lap pool & spa were outstanding. Room service coffee was inconsistent.
The hotel was exactly what we expected. Good value for what we paid. Great location within walking distance of Seattle's main attractions. I was double charged by the hotel. When I called to have it corrected, they claimed it was my fault. Ultimately, one of the charges was reversed but I was very unhappy that I almost ended up paying double for the hotel's mistake.
Loved being able to walk across the street to safeco field. Our room was on the rotgut floor over looking the freeway and Piaget sound. A little noisy but not bad at all. Jacuzzi room was great! Liked it all. Thought the valet fee for the car park was a bit high. But not worrying about the vehicle was nice.
The large TV was awesome The view of the stadium was cool Good proximity to the stadiums Wifi sucked Bed was not the best pillows were really soft Slightly noisy with the trains running by and the hallway noise
Friendly helpful staff. Very clean. Very convenient location. We were able to leave a day early. I would have appreciated the ability to cancel the second day myself instead of going through kayak. That became a bit of a hassle but staff tried very hard to accommodate us.
YOu can't stay any closer to the stadiums. It's close enough to downtown to walk anywhere, or catching a bus is easy. I was able to watch some of the pre-game activities at SafeCo field from my room. They upgraded me to a King Suite with a view for free (I booked a reg. King Room), the room was spacious, had everything I needed, and overall was very good for being one of the less-expensive rates I could find near downtown. I had to mark things down just a little bit as the drain in the bathroom was clogged just a little, so some of the water would accumulate. There was also an extra bathtub with a shower head (I was in a suite), so I just used that. Not a big hassle. One morning I was working from my room, and they had a fire alarm test at 11am. Not a big deal, but it was a minor annoyance as I had to rush to put clothes on, and scramble out of my room, only to run into maintenance who told me there was no emergency.
I liked the location (for the game) And I liked the restaurant and bar. I liked the pool and spa on the roof + extra towels. The staff seemed to be professional and courteous (except in one case) I didn't like the fact that a staff maintenance person barged into my room without notice or knocking then came face to face with me and backed up apologizing out the door without an explanation for the intrusion
Rooms were clean, updated and quiet. Little expensive.
Super convenient for going to the Sounders game. Staff was friendly and helpful. Clean and safe place to stay. The bed and pillows were not comfortable, so we both slept terribly.
Want a spa on location
Should provide free drinking water
The staff was very friendly and helpful. I reserved a king suite and the bathroom and tub were amazing. I also liked the push button shades that allow you to completely darken the room. For breakfast one morning I ordered room service and it arrived on time and was delicious. The pillows were comfortable. Starbucks is located right downstairs! Two of my "clean" towels had a lot of hairs that were not mine. In fact one had a big hair ball folded in it. That was kinda nasty to find after taking a bath. The bed was not very comfortable and made my back hurt. I thought since it was firm that my back would love it but I was wrong.
Nice quiet room, large very nice bathroom, helpful friendly staff, overall an excellent 4 star hotel. Winter rates are very reasonable, summer not so much...Good food and shopping with in walking distance, all except for breakfast, never did find a "good" breakfast despite paying $45 for two. I'll be back. Parking. Valet $45 / Self $30. Saturday nights self parking is full.
Nice rooms and common areas Hotel is very large and because of on going conference elevators very slow
Clean, comfortable, and spacious room. Courteous enough staff. Impressive building, with great location. Despite the high price of the room, they nickel and dime you for everything. Parking is not included in the price, even though the Hyatt owns the adajecent parking garage - hotel guests pay the same rates, if not more, than the general public who uses the same garage. Not a single movie channel (hbo, etc), so that you will have to buy their on demand movies for $20. Room service is overpriced and mediocre, with small portions.
View and room was very nice. Great service. Bedding is not very comfortable. Feels like all you have is a sheet on your bed. Super short bath tub.
The room was very nice and modern, bed was comfy, and the workout facilities were excellent! Nice to have a Starbucks, deli, and sushi restaurant attached to the hotel. Didn't like that I had to pay for access to the internet. $10/day for low speed, $15/day for high speed. A nice place like this shouldn't nickle-and-dime its customers, especially when even the cheapest Motel 6 usually offers free wi-fi these days.
Fantastic and clean rooms, and amazing staff. Would love to visit again.
Awesome hotel close to Pikes Place Market. Easy walk to restaurants. Macy's (hotel discount) right across the street. Friendly, helpful staff. Will stay again.
There was an old musty smell
historic hotel; restored- excellent job on restoration- well maintained- very friendly & personable staff; in the heart of downtown location n/a
The vintage quality throughout
Location was superb and easy to reach by Light Rail from airport. Hotel is charming and staff friendly and accommodating. It was the hotel of choice as we knew its reputation. Room was small but the price was very good for DT Seattke in summer. No view but we only needed a place to sleep for a few nights.
Beautiful well kept property in great city location. Wonderfully friendly and helpful staff. Plus "Oliver's" bar makes the best Martini's in Seattle. Nothing
No tea coffee making items in room expensive to buy a cup of coffee
friendly staff too expensive
everything first class
Everything. From the moment we arrived, the Valet was superb, the doormen were excellent, the front desk staff were fantastic, and the room was great. Every touch point with the staff was top notch. No
Terrific location, nice & clean.
I only liked how close t was to my destination Options were given to the type of room I would like. I chose the quiet room option. Promptly at 7am in the morning all 4 days I stayed there they started construction from what sounded like in the adjacent room. When I brought this up to the front desk they acted confused and acting like I was crazy and tried figuring out an explaination for the sounds other than construction. Said they"would send someone up to investigate" I was so peeved about this I went down stairs to complain directly and they informed me that they are indeed doing construction and they're supposed to start at 9am. While I was down there I complained that when I took a shower regardless of the length of time I was in the shower. The water flowed freely into the bathroom and filled it up with water and I had to use 3 out of the 4 towels given to me to soak up the water. The front desk person said they wouldn't immediately send up more towels. And never did follow through with their "solution" for the problem. Lastly. The tv had a high pitch whistle whenever it was on. This increased and decreased with the volume.
Love being so close to everything. Went to a concert at the key arena and the taxi rides were really cheap since we were so close. Within walking distance to pikes place and the water. We wanted a bigger balcony. I proposed on the night we stayed there expecting a view of the Space Needle and room on the balcony to do it. The balcony was barely big enough to stand on.
Good, clean rooms. Good happy hour in the bar. Helpful staff. Gym is below basic.
The location was perfect. You're walking distance from the space needle and pike place market. The room was clean and the bed was always made when we got back at the end of the day after going around the city. You're only a few blocks from the Westlake light rail station which takes you throughout the city and as far as the airport which is convenient.
Great location for good price. Very nice, up to date, clean, and top notch. Lovely bar! Nice restaurant . Ask to borrow an umbrella at front desk! Don't need to bring your own...
I loved the room service options, and that you can order it 24/4. I also loved the in-house breakfast ordering. The food was delish, the room was clean, great pillows, view, and friendly staff. You might freak out over their expensive parking ($39 a night) But if you're staying for a short visit like we did, it is actually great. They let you keep your car there till 3pm, even though check-out is 11. So we were able to walk to Pike Place, aquarium, and do all that fun stuff without having to move our car and pay for more parking.
No water in vending machines, $6 for bottle water in room
Great service; good meal value; good location, nice view. Room keys didnt work sometimes
The elevators are fast and the location is perfect for Seattle sightseeing- Space Needle and Pike Place Market are blocks away. We loved the close proximity to the best restaurants in Seattle: Lola, Dahlia Lounge, Dahlia Bakery, Etta's, Palace Kitchen, Serious Pie. The room was comfortable and large. We liked the split bathroom with bathtub/toilet on one side and sink/mirror on the other. The heater was inconsistent- when it was blowing, the room was too warm, but when it turned off the room was a bit chilly.
The bed was uncomfortable. The bathroom was very small
I was charged $16 additional parking for coming to the hotel 2 hours before check in. On top of the $30+ I was already paying for parking there.
Everything. The rooms were well appointed and very comfortable. The resident lounges throughout the hotel with 24/hr snack access was great. The restaraunt served excellent food. While waiting to change rooms I received a few uptight an accusatory calls from a guy at the front desk asking when I'd be checking out- not friendly and stuck up. I was packed and ready to move and just had to wait around in my room for about 3 hours until I was finally moved, to a very nice sweet that smelled of debauchery (day after a large wedding) and lots of snacks crushed and stuck in between the couch cushions.
It did not have a hotel-like atmosphere
It was one of the nicest places... and I've paid much more in other places!
Due to proximity to airport, jet noise was prevalent. Otherwise, this place was absolutely wonderful.
I liked the layout of the hotel. The staff was friendly and always ready to help. I would stay there again, and I would recommend it to anyone. I did not like that there was an extra cost for Valet parking, nor did I like the room size for the price. The menu was also a bit pricey.
Atmosphere....landscaping Needs nicer hot tub and hot tub area to enjoy the beautiful grounds
It was an unexpected delight in a convenient location - close to the airport.
Being by the airport I thought that it would be noisy w/lots of traffic. Nothing, quiet as they come, and very beautiful location! Our room was a King Reg room.. nothing special by any means.. until we opened the door. Very clean and welcoming. It makes people spend the little extra to step up that high on the totem pole of hotels. A+++ Breakfast was all inclusive, but the time frame of AFTER 6:30am.. hello?? it was a Monday morning, and there are people that need to go back to work. Traffic in Seatac on Mon morning 6:30am was not going to allow anyone to enjoy that beautiful breakfast.
The facility, property, and amenities were nice. On the first night our car was broken into and a very sentimental wedding gift was stolen from the vehicle. We were notified by security at 0130, the police didn't come until 0330, and we got NO sleep because of it all. All that Manager Marc was willing to do was allow us to check out early without a cancellation fee!?!?! After several conversations he finally agreed to refund the second night. Hardly any compensation for the stress, grief and cost of the whole incident considering the vehicle was owned by a family member so now we have to pay the $500 deductible, $288 for a rental car, and not to mention the cost of replacing the wedding gift. IT WAS A HORRIBLE EXPERIENCE AND SOLELY BECAUSE OF THE TREATMENT WE GOT FROM MANAGER MARC, NOT ONLY WILL WE NEVER STAY THERE AGAIN BUT I WILL TELL FAMILY AND FRIENDS TO NEVER STAY THERE AS WELL!!!!
Comfy bed, free snacks, good breakfast Charging to park
Everything! Really appreciated the shuttle service! Can't think of anything.
Great food! Luxurious. People super friendly. Beautiful room, nice details.
The room was spacious! Breakfast food options and service were terrible and to make it worse, I had pre-booked it for three mornings... It was one awful meal experience!
Friendly staff and central location. Having to pay for internet!
The staff was friendly We had dinner at the hotel and were not mentioned any of the specials going on for New Years so that was poor I thought and the hotel and our room smelled like chlorine, which is not something that you want to smell in your room, also when your paying for a room you should not have to pay $32 for parking, when we paid for the room and dinner.
Renovations at the restaurant caused slow service for dinner, location a bit further from eateries than thought
Fabulous views from our room. Very convenient location. Parking valet is inconvenient and expensive.
The location was great, we had a huge room, and the staff was exceptional. We were able to check in early -a blessing- since we had just finished a cruise and had no where to put our bags. We were also able to leave out bags for free after check-out when we has several hours to kill before heading to the airport. I wish there had been a pool, and the restaurant prices were 10% too high for the quality.
Your staff is professional and friend. The location is convenient and the facility is good. I would recommend your hotel to my friends and colleagues. The hotwater system needs to be upgraded.
great bed and view from the 29th floor. staff was very accommodating. up the hill the first time was a little tough but it really wasn't that bad. the hotel lobby smells like the restaurant which can get a little overwhelming when first walking in.
good beds old room, no hot tub
Parking attendants were not friendly; made it very uncomfortable to valet park my car. It also became annoying when they were not readily available.
Location is good. Staff is extremely disrespectful and not willing to help.
Close to all the life of the city e.g. water, restaurants, shopping, etc.. I had booked for three rooms and when checking in the front desk let me know I had booked for 5 rooms? I showed them my booking and they said I would have to go back to booking.com