Cons: Van pictured on computer was new
Van we picked up was heavily used and smelled bad seats were all stained.
We were not able to use our Amex card which gives us extra coverage they told us we would have to go to another office in order to run that card.
Dec 24 2016
Pros: Nice crew and quick service.
Cons: No on site parking even for short term rentals.
Cons: Our reservation was for 08:00. I was called at 07:50 (10 minutes prior to our pick up) and told that there wasn't a car available and that they were only able to place 5 out of 12 reservations in cars the previous day. There "wasn't anything that could be done" so I called the customer service line. This was an incredibly cumbersome process with no assistance provided. I made four separate calls. I was transferred to Dollar Rentals to see if they would have a car for me? I do not feel that this situation was handled well by the Hertz company from every angle. I did not feel that, I, the customer should have been responsible for calling other locations and companies for your error. It was very unprofessional.
Jan 10 2017
Pros: The Hertz attendant was courteous and very easy to deal with, we plan on renting with hertz in the future due to her efforts.