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Very new hotel. As such they have not worked the kinks out of the system yet. When the toilet was broken and we had to switch rooms it took hours of them running around and me talking to people to do so. Then when I talked to management the next day they would only give my a pittance of a discount on the next nights stay. We missed our dinner... I was upset. It should be a comped night no questions asked for what we went through.
Room Too expensivee
The hotel was amazing, very clean, quiet, friendly staff, great location, wonderful landscaping, clean salt pools. We really enjoyed our stay. This was the best place we have stayed in key west so far. We will return. My only suggestion is to watch for those extra fees (resort fee, parking fee, room amenities...). It was a bit much on top of the already expensive cost per night.
The staff was very welcoming and helpful. Extremely relaxing and beautiful place. It was brand new, clean, and luxurious! Nothing
Loved the location. Near the marina. Near Duval Street. Resturant hours during the summer were limited. Nobody cares. Restaurants are everywhere.
The hotel is very centrally located, and has a nice lobby and bar, and the pool area looked good for families The room had no window and was extremely dark. Light bulbs were burned out and the bedspreads were very dingy and dirty looking. For the money I paid, this was extremely disappointing.
not much very tiny, tiny bathroom. window was to look out at Duval street. impossible. rooms to small. stayed with because was a Crowne Plaza. was the worst one ever because of size and no BKF included. only friendly staff was the valet, probably for the tip. no thank-you, have a good day from from desk when checked out
The location is excellent. The room was very quiet and comfortable. One of the main reasons I booked here was because there was a pool at the site. It was very disappointing to find out upon arrival that the pool was not in service. The hotel should have given reserved customers advanced warning so that other arrangements could have been made.
the location was in the center of duval st. that is really all the good i have to say... I did not like that we had to walk through old, nasty water puddle to get to the pool from our location, I did not like the extremely high prices in the restaurant, and when we looked for breakfast the next morn, we were told it was a $16. buffet. I thought we were promised breakfast with our reservation, so we ate somewhere else, only to ask later about it and the front desk clerk looked at me like I was stupid, then reluctantly gave me a pass for the next day? Room way overpriced for not having a ceiling fan or a functional air conditioner, it was set for what the hotel obviously wanted the temp at...
Very good location; own parking lot; roof-top bar; fresh fruits for breakfast
We thoroughly enjoyed our stay. The amenities and staff were outstanding. The location to all the hot spots in Key West was so convenient. We couldn't have asked more more. It made our wedding getaway that much more pleasurable. There was nothing that we didn't lik .
Rooms are small, over priced, front desk made us stay in lobby for an hour before checking in, (from 3:00 until 4:00) we were booked 2 weeks in advance.
Comfortable room with couch (instead of the usual table & chairs), nice decor (shutters instead of blinds, marble bathroom vanity). A short walk to Mallory Square and many good restaurants. Construction was in progress on facade, so had to use side & back entrances, but noise wasn't an issue.
Our room was charming and tastefully decorated--very Key West. Extremely quiet. Nice rooftop pool.
Very professional Small bathroom
Great location, high standard and reasonable price. And parking which was rare in that neighborhood.
The best is the location. You don't need to use the car. It's clean. No charm. It's impersonal. It fright me when I find ear plug in the room and your wine come in a plastic cup!
The spa was terrific (we went back for seconds) and the live music at the pool-side restaurant was lovely. This hotel was a bit pricey, considering the level of service.
The hotel has its own beach. Lanai view was parking lot with plants taller than patio.
Location is great. Close to everything but the way property is set up quiet at nite and exclusive during day. Also gives you access to Southern Most area via their B and B. Staff at beach were wonderful and very courteous and hardworking. Kyack asked would I prefer a room with better view or more space and extra towels I received none of the above. Room service cleaning was very late in day. There were days I did not think they would show at all.
Absolute perfect location to experience all of Key West! Big bonus having the option to enjoy the beach/ocean and the pool. Will stay here again.
We had a problem with are air conditioner. They dispatched an in house maintenance person. He explained that the unit was frozen an they would get a HVAC specialist asap. The unit was up an running the next morning. This all happened Sunday eve around 7pm. We were compensated for our troubles. .
Room very nice, loved the beach. Always enjoy the jazz in the evening, location excellent.
I liked the view from our room, and the restaurant attached to the hotel had great food. the town itself was excellent and beutiful. very over priced tho. the price was very high for what you get. The staff were only alright. the front desk staff were great, but the servers in the restaurant were very unpleasant and dident seem to care. although the food was great, the servers were not.
Room was spacious and clean. Our room had no view; we were practically on a parking lot with cars parked a few feet away. We had asked for a quiet room with a view and we were supposed to get a "view of the Old Town". "Island view" means looking out on a car park! The room had a connecting door to another room and we could hear all from next door (and they from us). Front desk staff quite rude: if you book with Booking.com, you'll automatically get the worst rooms, this is what you get if you go for their low rates..., we were told. There is no beach, just a small pool. However, we were able to leave after 2 nights.
the location is perfect, right in the heart of everything. The decorating is whimsical masking the garage. the pool area is comfortable and friendly.We were able to rent great bicycles right there.
Attentive and responsive staff. The 4:00 am rooster, friendly bird but took his wake up service very seriously. Being located at Mallory , the 5:30 am dumpster collection finished any further attempts to remain in the comfortable bed. Great facility, noisy location.
Pool is awesome. Nice rooms. Location is also great. A little difficult to navigate hotel.
The location of the resort is better then most, the one LCD/Plasma TV in the room was nice, and the bedding was comfortable. They failed to notify us that the hotel would be under going various construction activities during our stay (water pipe repairs/changes, elevator nearest room didn't function, etc... or that we would be forced to endure daily the excruciating noise of rigs pounding in 100'+ metal beams immediately adjacent to the pool as part of pier repairs. The concierge's changed daily and apparently make a considerable amount of money from referral fees/commissions paid directly to them by vendors providing any and every type of service (boat outings, dinner reservations, car rentals, etc...) to the tourists. This resulted in Concierge B on Monday providing us completely different recommendations then Concierge A had on Saturday. This was so extreme it would have been comical had it not left me with absolutely no faith that any of them were actually interested in meeting my/our needs which is really the heart of what I did not like about this hotel and did not feel was properly represented in the comments shown on Bookings website. This was merely one stop in a lengthy vacation my wife and I took for our 15 year anniversary, but it was supposed to be the highlight as we were there for 10 days and willing to pay for the best of the best throughout. In all reality it was clear that if we had just drove up for the weekend we would have received a better rate and room.
My visit was due to a wedding I attended at the resort. Location was beautiful. Overall the staff were helpful, kind and considerate. The room housekeeper did not understand English and I was unable to get items requested of her.
Best location for Key West. Every thing is close by, Not cheap but worth it.Would stay there again Restaurant was closed on the last day of our stay. No idea why.
Customer service and staff was excellent. The view of the Golf of Mexico was paradise.
The location was great, staff at front desk were friendly, the pool area and the rooms were all good and comfortable, bathrooms were nice. Overall very good experience The cupboards in the rooms under tv (518 and 520) were very tatty - chipped etc not good for the image and price we were paying
The location, decor, and service were excellent, and the amenities were most pleasant.
Wonderful view from the room of sunset island and sunsets, awesome pool with great drinks and bartenders that'll bring them to you in the pool, great staff, very helpful and knowledgeable, loved every minute of staying here!!! Leaving
The location was great - right near the pier and overlooking the ocean. Our room was large (we were in a 1 bedroom suite), but everything was dated in the room. Plus, I found some leftover trash from what I imagine was the previous occupant in the bedroom so seems like housekeeping was not very thorough. Staff at the front desk was ok, but not incredibly helpful, just average.
everything is perfect! excellent place for stay! love this hotel!
A very nice and charming place to stay. A great value and perfect for couples. The staff are wonderful! We will definitely be back. If you decide not to pay the $25/day to park in their spaces it can get a bit tricky to find parking.
It was a beautiful hotel with really stunning landscaping and great pools. Pricey, but worth it in my opinion
The resort is broken up into small pool areas. We were given a street facing room which had road construction going on all week, making the balcony unusable and preventing sleep at night. The VACANCY sign was posted at the office. We feel they should have been sensitive to this situation and given us another room.
Very clean. None
Location was excellent! Continental breakfast and happy hour of wine and cheese was very well done. Three flights of stairs to carry bags up and down without assistance offered. Had to pay for bike rentals from the hotel. Many places have them as a complimentary service. The tv was small and didn't rotate properly to be seen adequately from the bed.
The staff were super polite! The room was not the cleanest! Hair all over bathroom. Seemed over priced as well.
SHORT WALK TO DUVAL AND SIGHTS OF OLD TOWN. STAFF EXTREMELY COURTEOUS AND FRIENDLY. NICE HAPPY HOUR AND CONTINENTAL BREAKFAST. ROOM WAS QUIET. NO
Very close to attractions , clean , friendly staff Parking was limited
The staff were all pleasant and informative. Amenities just as they said. I love bananas you can add them to the free breakfast. All in all it was a very pleasant stay. I have already recomended The Cabana Inn to my son.
An amazing hotel, especially the staff does a great job! Worth the price! Ask for the receptionist, he did an outstanding great job...Without him our stay wouldn't have been so great in Key West! Thank you!
Great pool, no children,quiet. We can even manage the roosters for no kids and a real pool. :)
Cleanliness Location...when I left, there was no one available for check out
Staff was wonderful, location was perfect, room was comfortable and clean, guests were quiet, beautiful setting, way better than staying at a normal hotel The bathroom got a little warm with no vent or fan.
Lovely setting and location No or little hot water and water pressure. Limited WiFi
Heron House was a lovely vacation spot. The staff were friendly and polite. The bed was like sleeping on a cloud. It was spacious and so relaxing. It was nice to sit out by the pool and enjoy breakfast. They create an environment of guests to mingle, if they so choose. I was grateful we choose this beautiful spot to spend our vacation after my 165 mile bike ride. The could improve the shower curtain placement.
Friendly and helpful staff, nice facility, and a great location.
The room was very spacious, clean, and comfortable. Staff was very friendly and helpful. Great location right around the corner from all the action on duval. Very pleased overall!!!
We have stayed here in the past and decided to return for our anniversary. The gentleman at the front desk was amazing. Very kind and helpful. The room was wonderful and the beds very comfortable. The whole property is beautiful and very relaxing. Although you are just a block from busy Duval street, you feel like you are in your own secluded retreat.
Perfect place for us to stay. It was close to Duval sr so could walk every where Staff was very accommodating & nice breakfast included! Def will go back!
We have stayed here many times, and it is always amazing. Heron House is beautifully maintained, the rooms are spacious, and the staff are wonderful. We can't wait to come back again. Having to leave!
If you are looking for a place with Very helpful staff great location and romantic Key West Charm then you found it here
It's gorgeous old town manor with flair nice ambiente and beautiful garden The room size and we missed the funiture for our closes
Location was great. Clean room and facilities. Staff was very friendly and they are also pet friendly! AC took some time to cool.
We were greeted in the office by Scott and Dennis, both of whom were very welcoming and friendly. They answered our questions, showed us around the property, and were more than helpful in getting us situated. The location is tough to beat -- it's a block off Duvall St. and walking distance to the waterfront (and if you're planning a trip on the Dry Tortugas ferry, it's a stones throw from the marina). There's no parking on site, but they offer a reduced rate at a garage a few blocks away. The property is beautifully maintained with modern conveniences. The bed was comfortable and the adjoining porch was enjoyable in the evening. Keep in mind this is a block from Duvall Street and no amount of sound proofing can remove all of the noise drifting by on the street. It was also a bit on the pricey side, though not out of character for that neighborhood.
I have stayed at the Cypress House a couple times now. Staff is always friendly and accommodating. The room I stayed in was very comfortable and clean. Also, the location is great being a couple blocks from the best bars on Duval Street. Nothing
Liked the location right on Duval Street and the rates. The rooms located above the pool and deck area are non smoking but because the people can smoke in the deck area under these rooms the smoke goes right up and into the ac and then filters into the room. When you enter it literally smells like someone has been smoking in the rooms. The rooms were small but for the rates that was okay. The thing I disliked most was the parking being located over a half of a block away. I think if I had none that before I booked I may have went with a different hotel, although I would have never been able to find the rates I did on a Friday night on Duval Street.
Close to everything, quiet enough for its location, clean room. Nothing
Great location right on duval st. Clean room and very helpful staff
Location and clean. I have nothing negative to say about our stay at Pegasus.
On Duval st and close to the action. The female staff at check in was rather rude. My mom entered first as she is ill while the rest of us got the luggage. My mon asked for a place to sit and was told by the female at the desk that there was nowhere to sit. She had to sit on the stairs. There was a seating area a few steps away around the corner. The room I was first given was hot, had a leaking fridge and a trail of ants on the wall. I hope my ethnicity had nothing to do with that. Never staying in this hotel again.
Smell of cigarette smoke in room even though the hotel is non-smoking.
Close to everything. older hotel but everything was nice. I'd stay again Had to pay for parking, the lot was one block away. No issues.
The hotel is very well located. Lots of cockroaches and also they will just give you a bottle of water the day you arrive but if you stay more days they won't give you more.
Staff was very helpful and friendly, room was very comfortable and clean. Would definitely stay again!
My husband and I came to Key West for a short getaway. We were very please with Ambrosia. The staff and amenities met all of our expectations. The staff was lovely, the breakfast was delicious with many hot and cold choices, the property was beautiful and quiet and we loved being only a couple of blocks from Duval street. We liked that we could relax and recharge at Ambrosia when we needed to and we could walk down to Duval street for the action. I wish we could have stayed longer.
The staff here is amazing, especially Lexi at the front desk/office. She constantly answered our questions and gave great suggestions and met all of our needs. She was extremely accommodating to things we needed while traveling with a 2.5 yr old. The rest of the staff was amazing as well, we just mainly interacted with Lexi. The rooms are very clean with comfortable beds. The hotel is very quaint with beautiful grounds and great pools. They provide a full complimentary hot breakfast which was delicious. It is very close to everything you need in town so you can walk almost everywhere! If we came back to Key West we would definitely stay at the Ambrosia again! The ONLY con I would say is that the wifi is very slow.