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One location in Killeen
3 locations in Killeen
Filters
Reviews
2.0 Poor
Jun 2020
Pros:
NothingCons:
EVERYTHING! First my reservation got switched to an office (Copperas Cove) that wasn't open on the day I was suppose to pick up my rental. Then I called the original office (Killeen) to have it switched back and make sure they had my car at the correct pick up point. Not only did the Killeen office not have my reservation information, but they didn't even have the size vehicle I reserved! Then they told me the only thing they could do about it was hope someone turned in my type of vehicle in time. No attempt to find one and have it brought from another office or anything. No customer service, no remorse for the inconvenience, a total lack of curtousies. I will never be using Enterprise again if I can help it.3.2 Poor
Dec 2019
Pros:
Staff was nice.Cons:
Vehicle smelled like marijuana for the entire time we had vehicle. Was semi clean.7.2 Good
Oct 2017
Cons:
That my credit card was required to book a car. I had to drive back homr for a credit card.10.0 Wonderful
Apr 2017
Pros:
Great car at a really good price.2.0 Poor
Mar 2017
Cons:
Can't really comment on the car because there wasn't one available. Staff was pretty bad though acted like it was normal to tell customers they would have to wait for people to maybe drop off cars on time. Enterprise, we will never do business again7.6 Good
Mar 2017
Pros:
The price and type of car was perfect for what I needed it for. I got great gas mileage and the car performed well. I was totally satisfied with the car and the way the employees treated me. No hidden fees and they offered to take me back home, but I had a friend to pick me up.Cons:
I had an appointment to pick up the car at 9am, I arrived at 8:50am, but didn't get the car until 9:45. I wasn't the only one wait to get their car at the schedule time. Other than that, its a great Enterprise car rental location.2 locations in Killeen
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Reviews
2.0 Poor
Apr 2021
Cons:
Waited hour and a half to be told they couldn’t rent us the vehicle due to mechanical issue. Shouldn’t this have been checked upon previous return?4.4 Mediocre
Jun 2019
Cons:
Prepaid 5 days in advance and did not receive the car class reserved. Reserved full sized truck and received a compact suv. Customer service was poor. Waited 15 minutes at counter for employee to return.9.6 Wonderful
Apr 2017
Pros:
I liked that when I landed in Killeen, Texas I was able to take care of all the paperwork and get my car keys right next to the luggage pick up site while I waited for my bags. The car was well maintained and the price i was charged was reasonable. Dropping it off did not really present any hassle either.2.0 Poor
Feb 2016
Pros:
Nothing the car was so small . Stood there waiting on a rep for about 20 mins . They charged us twice for the rental an still have not been reimbursed . I will never go there again . Horrible serviceCons:
Nothing the car was so small . Stood there waiting on a rep for about 20 mins . They charged us twice for the rental an still have not been reimbursed . I will never go there again . Horrible service10.0 Wonderful
Dec 2015
Pros:
Just keep doing what you are doing it good!2.0 Poor
Dec 2015
Cons:
I had reserved a car that was listed as a Ford Escort, or similar. No big deal. My beater car is an escort and it has a big trunk. When I arrived to pick up my rental, they had two cars to choose from. Both of which were hatchbacks with very limited space for luggage/cargo. I expressed my disappointment with them considering there were probably 50 cars on the Hertz lot, but none of them were for rental as they were for sale. They couldn't even upgrade me to a larger vehicle because there weren't any available. I declined the rental and asked for my $36 insurance refund and they said I would have to go through Kayak to get the refund. I know it was Thanksgiving weekend, and cars were scarce, but they should advertise if it is a hatchback or a regular car.One location in Killeen
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Reviews
6.0 Okay
Apr 2021
Pros:
The Mazda XS-30 was very comfortable with good gas mileageCons:
I reserved a mid size SUV and the car I received was actually a small crossover.9.6 Wonderful
Feb 2017
Pros:
It was a quick in and out, both picking up and dropping off. The person I dealt with was very pleasant.Cons:
The instructions on the documentation on how to complete the transaction when dropping off the car were inaccurate. It talked about a drop box, but there was none. It did not mention whether to leave the keys in the car or not.10.0 Wonderful
Oct 2016
Pros:
I loved how easy it was to rent a car no trouble at all. The car was perfect and very nice. The car ran smooth and no trouble at all.2.0 Poor
Nov 2015
Cons:
Same as aboveOne location in Killeen
Filters
Reviews
1.9 Poor
Jun 2021
8.0 Very good
May 2021
Pros:
Lagina, at the Avis counter was awesome.Cons:
Had a little difficult time locating the car. Wish there was an attendant outside to assist.2.0 Poor
Apr 2021
Pros:
NothingCons:
My reservation was not fulfilled when I showed up after my flight landed. I was able to book a car even though the company knew they had none to rent out.2.0 Poor
Jun 2019
Cons:
Reservation was not honored, no cars available.2.0 Poor
Sep 2017
Pros:
NothingCons:
Said had cars online but when I called none available7.2 Good
Jul 2016
Pros:
They had the car ready. Employees were very nice.Cons:
Somewhat dirty. Didn't like all of the extra fees/taxes they charged. $40 more than what I was quoted.