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Live band Non-smiley receptionist
Lovely lobby, beautiful gardens, nice main pool, gorgeous infinity pool and bar area. Good food and noy ridiculously expensive. Excellent location and modern clean rooms. Beds were huge and soo comfortable. The bathrrom looked unfinished as the walls near the toilet are painted yellow while the rest of the bathroom was tiled. It cheapened the bathroom. Also the shower head is too big and powerful for the small space and water went everywhere whenever we used it.
Used the spa, swam in the pool, went shopping in Leigan, gained transport from outside of hotel at great rates, easy access to resturants The prices of the food, alcohol, spa and other services were expensive to start with and then a 21% tax and service fee was charged, this just encourages people to go elsewhere for these services.
overall not in the same league as other comparable properties meals
Very friendly staff. We ordered a transfer pickup from airport to hotel but it did not showup. Sincere apologies from hotel management were accepted and without asking ourselves, hotel management arranged a transfer to the airport on our departure at their own expense. Costs for SPA treatments are significantly higher compared to some Spa Salons -not related to hotels- in the near area of the hotel, which have similar facilities.
Coffee and tea at breakfastdin't taste very well
Nice quiet and relaxing place
Great people we met.Quality service & good value for money. No
Nothing, except for two of our room attendants The rooms are aging and in need of renovation. This is underway for four rooms that happened to be next to our room with consequent noise and continuous dust. Breakfast was meager and often stale and the replenishment of coffee, bread etc unbelievably bad. It took four replacements before a DVD player could be found that worked. The safety chain did not fit the slider and had obviously been fitted and never checked.
The room was realy good, daily cleaning was done properly. Location is perfect. Breakfast was okay, certainly not a lot of variety to choose from but quality was quite okay. Service was fine. Staff was unfriendly, it was just like they did not like guests at all...
Day staff were very helpful, the rooms are compact but offer allot for the price, and the cleanliness was very good. Night/early morning staff were unable to sort out bills etc for early morning departures (had to catch a International flight), and breakfast was not available before 8am, which could impact if people were doing day trips etc
Was ideally located for what we wanted.The facilities such as pool rooms and staff were very good Although in a busy and noisy area we did not here any of this as rooms and pool area very quiet.We would visit again.
Friendly and helpful staff. Hotel room clean and comfortable. Like the Rama Garden as the room and surrounds are typically Balinese. No Everything was good. The only problem was the water pressure in the bathroom shower was poor at certain times of the day and it was hard to regulate the hot and cold flow.
The welcoming friendly staff who made my stay so enjoyable. Convenience to local shops in Legian and the other guests who also made my holiday an enjoyable experience.
Nice staff and clean and proper room. We arranged an airport pick-up, but when we arrived at the airport no-one was there..
Only stay one night and found another hotel,as I do not walk around in the dark,and I would have had to be back at the hotel by dark around 6pm and stay in the room.not much of a hotel to stay in the room.
near from centre, staff breakfast,price in confront of other same category hotel
It is peaceful and quiet. There were always a few ants in the room.
Beautiful setting with a cool, comfortable room beside a restful swimming pool; delightfully relaxing
the swimmingpool was very good and the hotel position is near the seaside
amazing garden&pool, nice local music in restaurant airconditioning system was old and extreamly noisy
My room was very clean, large comfortable bed, very quaint hotel in a great location. the staff were very friendly & always helpful.
Quiet as it is hidden and away from the streets, my room had a small garden and was three steps to the nice pool with bar inside. It was in september, so business was quiet anyway. I guess it can be very noisy with children playing in the pool when it is more busy. I stayed here only 1 night, but the impression that I have is very positive. Good place to stay on your last nights in Bali, as it is close to the airport, the stretch of international/Balinese restaurants on the beach side is a stroll away and shops are everywhere. Breakfast was efficient but not so much choice. 1 type of juice only which is unbelievable given the amounts of fruit hanging down every tree. I brought 4 big boxes of fresh strawberries the night I arrived, and suggested it for breakfast. The receptionist accepted gratefully, but somehow no strawberries the next morning. And there was a lot of bleach in the pool water. I told the reception and they would do something about it.