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Good location to go to New Orleans and a good price, breakfast was good. Checking in was horrific
We've stayed at this hotel a few times while visiting our daughter's family in the area. Very clean, the staff is very helpful and we'll stay there again in a few weeks.\n\nWe appreciate the service and the value of staying there. I think most hotels are high priced, but this one is as reasonable as any of them.
Comfortable rooms. New facility. Convenient to I-10. Housekeeping staff was out of control.
It was close to the interstate for travel and the room and it's accommodations were great. Nothing
I had a great experience at the Crowne Plaza New Orleans Airport. I was looking for a clean room and hotel at a reasonable price for one night. I chose this hotel, which is very close to the airport, and it was much nicer than I expected. The staff was friendly and the room was really nice and clean. I would definitely stay at this hotel again.
Loved the pillows, this may sound trivial but this warrants additional stays for us. Coffee in the room
That the staff was friendly and helpful. The pool and rooms were clean and had a lot of space N/A
The rooms were very clean, there was not much noise as i thought because of airplane, good free parking The check in staff was rude and they were not very helpful, they did not even tell us where the kitchen was for breakfast
The location to the airport, cleanliness of the room I had to wait 30 minutes at the airport for the shuttle to finally come and pick me up to drive me to the hotel. I had to call three times and never got an explanation as to why the shuttle was running so late. Other hotels had already ran two to three shuttles before the La Quinta shuttle arrived. The elevator in this building is very old, very small, and very slow moving. If there is one thing in this building that shows its true age it's the elevator which is something out of the 1970s. Everything else is up to date but having a room on the top floor was such a hassle when waiting for the elevator took so long and then getting the elevator to the bottom (or top) floor took just as long. Also it's very tiny and cramped so sometimes you had to wait for two elevators to finally get on because of people with their luggage.
The beds were comfortable and the selection on television was good. How loud the noise was outside from the hotel. How rude the manager on duty was she was very arrogant and self absorbed to not even be able to greet us when walking in and had to stand there and wait for the front desk lady to check us in although there were several people behind the desk. The elevator was rather terrifying. &The "gym" had three cardio machine which two of them were broken. &The bathroom was very oddly laid out and very uncomfortable. Also, the housekeeping should really knock before they just enter a room, very disturbing that at 5pm there's housekeeping just walking into our room while we were in there
Close to airport I called Red Roof Inn before booking to ask about their shuttle to the airport (our flight had been canceled 3 times so I wanted to make sure there were no issues getting to the airport in the morning). I was told they had shuttles every hour on the hour so with that information I booked the room. Once I got there I just happened to see a sign in sheet for the shuttle and it didn't start running until 5am. Our flight was at 6:15am so I was planning on taking the 4am shuttle. I would not have booked the hotel if I had known about the shuttle, that's why I called ahead of time and feel like I was mislead. We ended up having to get a taxi to the airport. Room did not smell good.
The staff was courteous and helpful. The rooms were clean. Location is close to the airport and there is airport shuttle service available. Free breakfast in the morning from 6am to 9am. Airport shuttle service was unavailable until 8am, which was inconvenient for earlier flights.
Our room was exactly as we wanted and the staff were active every minute to see that everything was in order. The Reception/Breakfast areas had recently been painted(no smell but nice and clean) and there were very nice plants around the place. The manager was over- board with service. All in all a great place. We spent 4 days in all!
Free shuttle to and from airport. The breakfast.
The driver that picked me up from the airport on Friday evening was very nice and helpful. I didn't like al the noise from the halls all night and the bright light shining through y window even with the curtains closed.
Great breakfast.. Close to airport.
Front desk service N/a
The staff was terrific and very helpful. Location is terrific for early flight out of airport. There was a lot of noise at the hotel from other guests walking back and forth in front of the room.
Location to airport. Nothing really.
The lock was broken on the inside and outside of the door, the patrons were loud until 3 in the morning, sirens were continually going off, the toilet paper ran out, the bathroom was dirty and this was not cheap!
Had to use room key to park in rear of property which is building I was housed. I-Hop located on premises. Room seemed not clean, drapes had mildew stains, I wiped down the room with Clorox disinfecting wipes, door lock seemed to have paint overspray but door was not freshly painted. Towels very thin stayed wet after one hand drying. Clothes rack needs to be replaced rusty and room had not been dusted in some time. Would not have wanted to stay if spouse and kids were with me.
Mr Anthony was great.
My room was clean and cool with 2 double beds, fridge and microwave. Shower worked fine. Money lost in vending machine promptly refunded. Handy airport shuttle and restaurant next door. The staff are outstanding. I had a great stay Jets got a little loud, but what did I expect? The gate for the rear parking lot wouldn't work.
Directly across the airport No slip guards on stairs for New Orleans rain that could potentially be a sip hazard
was stuck in a smoking room. staff did all they could to make me comfortable, but the smell combined with lots of noise (sirens, boat horns, etc.) made sleeping very difficult. Would probably just sleep in the airport instead next time.
Literally across the street from airport. Dated, generally clean but well worn.
This was a great hotel for a short stay in New Orleans The parking was not always easy to get.
The staff was very friendly and helpful.
I always stay at this hotel when I have an early morning flight the next day. The check in staff are always very nice, as is the shuttle driver to the airport across the street. The hotel is getting a little worn, but they are working on renovations... Time to refresh the rooms!
The hotel was relatively close to New Orleans French quarter. Not much amenities but good enough for a place to stay. Great value! The elevators are awkwardly placed
it was clean ...the staff very friendly ...easy to check in and out we could hear a child next door after midnight when we were trying to sleep ...could use a little more water pressure
I was looking for something close to the Airport, and this was it. Got an exter 30 minims sleep.
Convenient and comfortable - arrived in no in the very early morning and this was very suitable to my requirements. Room comfortable and tidy and well-presented. Friendly staff. N o concerns about the hotel
This was prefect for my stayover between flights, with an efficient airport shuttle and nice staff. The barman ( Darren , I think...with the red hair) was exceptional .
I thought the hotel was very good. It met all my needs.
Great staff, great bar and restaurant. Clean room and very comfortable bed, lots of amenities except for the WiFi. Had to pay for the WiFi. In this day and age that is ridiculous especially considering the cost per night. Also when in the bathroom you could easily hear the guests in the next room.
Convenient location to airport & shuttle service. Staff was friendly & accommodating at the front desk & restaurant even though it was late evening! Nothing
This hotel was great. I had an early morning flight, so having the shuttle service and being so close to the airport was great for me. The room was clean and the air conditioning was fabulous.
This hotel is well located for those seeking close proximity to MSY. We had a 7 o'clock flight and the hotel shuttle took 5 minutes to get us to the airport departures for check in. The hotel is good quality, reliably Hilton. The lighting in the lobby was cold harsh white fluorescent. Felt more like a Walmart. Please warm it up!
The night staff at checkin was apologetic and helpful after a ew issues This hotel has a roach problem. On checkin I was put into a room that when entered, I saw several bug bomb canisters on the floor and roaches dead in the bathroom and under the bed. I was moved to a new room where I woke up with roaches crawling on me!!
the king size bed. the very loud ac
I truly enjoyed my stay. Quiet, clean room, well taken care of pool. The staff was very helpful and my dogs had plenty of space to run around.
I was unimpressed with this hotel. This had outside doors. Pool was closed. The door keys stopped working within 10 minuetes. Location was not in town as expected. Rooms were not at the star level requested.
This guest did not leave comments about this hotel.
Location The hotel was an older outside entry facility. The age of the facility was definitely showing and the maintenance was being neglected.
This guest did not leave comments about this hotel.
clean, convienient wi fi horrible breakfast poor, eggs looked a week old
This guest did not leave comments about this hotel.
Staff were very helpful,and the Breakfast Buffet is always Great!!
It was really clean No
Proximity to airport Comfort of room Convenience of shuttle Tasty breakfast
Nice size room. Friendly staff. The marijuana smokers. Our room reeked!
The rate was good. The room was basic but adequate. The property was reasonably well kept. Both the maintenance and the cleaning staff would do well to pay more attention to details. The tub drained very slowly in my room. Parking is INADEQUATE.
My mom & I stayed at the Holiday Inn Express June 30th to July 2nd for the Essence Fest. The hotel was very clean. Check in was smooth. Hot breakfast was good. The location was perfect. We were 20 mins away from everything & the I-10 freeway is very close & takes you everywhere. I would recommend this hotel to anyone visiting Louisiana. No complaints.
Nothing They sold my room.
All ice machines were out of order.
Front desk person handle the situation best she could. Since all the cleaning staff had been fired. She checked rooms to see what had been cleaned. Found one cleaned. Called manager, then she said we would a discount for the wait and confusion. Told we had no room,then told we might. Hour to see if anything was available. Manager wasn't on site. Told we would receive a discount, at checkout front desk person didn't know how to apply the discount that the other FD person told us about.
It was too loud
THE ONLY GOOD THING I CAN SAY IS THAT IT IS IN A GOOD LOCATION RIGHT OFF THE FREEWAY EXIT. EXERCISE ROOM WAS OK. 1/ NO DAILY HOUSEKEEPING, YOU HAD TO EXCHANGE YOUR TOWELS AND/OR LINEN AT THE FRONT DESK AND MAKE UP YOUR OWN BED. 2/ YOU HAD TO TAKE OUT YOUR OWN TRASH AND GET TRASH BAGS FRONT DESK. 3/ POOL WAS SMALL AND NEEDED CHOLRINE. 4/ SMOKEY SMELL IN HALLWAYS. 5/
Location and amenities Hotel staff could have been a little more welcoming and friendlier.
Love it !! Great people & room space. Phone & alarm did not work.
Had to change rooms 3 times. First it was a smoking room and my reservation clearly stated non smoking. Then there was a family next door that sounded as if the kids in the room error tearing up the furniture and beating the walls with it.
The spacious room Yes the housekeeping can do better an check shower curtain
I really liked that the staff was super helpful and friendly. The rooms are very spacious and make you at home away from home. I didn't like having to go to the front desk to get clean towels.
The location. The room smelled like mildew. It did not have ice machines on each floor. The parking lot and room was dirty.
The location was good for work.overall the hotel is nice,except for the cracked shower pan. No
Close to highway. Call hotel to say I would be late was told I didn't have a reservation. I arrive at hotel and they and they don't have rooms for me. Clerk finds two rooms for me and acts like she is doing me a favor.
The staff was very welcoming and friendly. The shuttle ride to the airport was very convenient. They put us in a handicapped room which was ok, but the bathroom was not. There was no counter space and the shower was just an extension of the room with a drain. There was no shower curtain and the shower head was meant to be hand held and no other option. Our flight left at 3:30pm. The restaurant was only open for breakfast and dinner. So we had to go to the airport early just to eat since they are located so far from any restaurants. If we had a car we could have been able to get something to eat.
Friendly, helpful staff. Room service onsite, affordable. Kuerig coffee maker in room. Good Wi-Fi. AC broken in first room, a few ants also. Surprisingly noisy / thin walls. Not from planes or airport, but cars and other guests in the hall and adjacent rooms.
Decor and friendly staff. Wish check in could be earlier
Staff was rude and unhelpful.
It was close to the NO air port , ( between 5 & 10 min) but not too close that you get the noise or the higher price of being right at the air port. I would stay there again. Pillows were too small and there isn't much around in walking distance .
We would certainly recommend this hotel to friends. Everyone went out of their way to make us comfortable. We had arrived way before check in time after being on a cruise. We were offered a secure place to store our luggage, they made sure our rooms were the first ones cleaned. We certainly appreciated that more than anyone knows. Drinks and snacks were offered too. This is by far one of the most accommodating hotels we have ever stayed at......kudos to the staff everything was perfect and we had a great day relaxing.....
It is well located. It wasn't clean. The elevators were full of trash. The employees in the reception were not kind. The worst part was the bathroom inside the room. The faucet wasn't working. The shower pressure was a mess.
The staff was very professional, the room was clean and the breakfast was very generous! We really appreciated the airport shuttle service!
The staff was personable and helpful. Strong thanks for their knowledge. Great location for quickly getting to MSY airport. Fuel available on adjacent property for refilling the rental car tank. Pool was not available (to be fair, there had been strong storms passing through the area earlier in the day).
Hotel was close to the Airport but was very quiet, didn't hear any planes the whole time I was there. Hotel was clean and staff was wonderful and parking was free.The hotel is about 15 miles from downtown New Orleans. Nothing
Provided great service, to and from rental car pickup and dropoff. Very accommodating, Staff was very wonderful, professional and courteous. Hotel was doing some minor remodeling. Causing us to change rooms 3 times. 1 for the construction 1 for the air freshener used was to strong. And the last room was good.
This hotel is right next door to the coolest western store. Great for last minute gifts. There's plenty of restaurants to choose from too. It's literally 5 minutes from the airport.
The place is difficult to find and not clean at all. It is very close to the airport. If you don't require a decent bed and a shower, this is your place!
The staff was friendly and the room was clean. I have no complaints. The price was good for such a close location to airport and various restaurants.
problems started with a surly reception clerk at check in. give a room that was not released by housekeeping. waited while it was cleaned. the place and rooms were dingy, carpets uncleaned, beat up walls and elevator. do not stay here.
I was disapppointed with the breakfast, it was only cold cereal with milk, toast, apples, coffee and juice. Nothing else like bananas, bagels, hot cereal waffles.
If you are high maintenance think of staying elsewhere. This is no frills.
The property was poorly kept and maintained, Discarded litter and cig.butts all over the walkways for days. Stains and 'crud' all over back of bathroom door. Requested extra pillow upon arrival and was told by the front desk clerk she didn't have a key to the linen closet. Requested again the next morning when leaving the property for the day. Upon return in evening no pillow and room was never serviced by room service. Air conditioner extremely noisey. Desk clerks acted as though quests were an inconvienience.
This hotel was our only choice for the day we were there. We simply needed a place to spend the night and did not camp out for a long time in the room. My wife found the bathroom to be sub par as well as the carpet in the room. It appeared that they had recently done some maintenance and painted and had had not scrubbed the place down properly. Don't know if it was the whole complex or just the room we were in. Livable but not up to standard.
I chose this hotel because it was very close to the airport. It was very pricy for the overall rating of this hotel. I have stayed in hotels way more cheaper with a better stay. The room's bathroom wasn't clean and the toilet wasn't bolted to the ground. I had an iorning board with no iorn and a water heater by my sink. The elevator wasn't working properly and it gave me an unsafe feeling. In respects to the airport distance it was very close a 3 min drive at most.
Room was large and had a full kitchen. Beds were comfy and staff were friendly.
My husband and I wanted a relatively close to New Orleans without much fuss. It was clean. Staff was very friendly. It was easy to get on and off I-10. We would stay again. No frills! No fuss! Perfect for us!