Credit check declined my card and the lady refused to run it again after waiting an hour trying 3 different cards we left and went to national and had it taken care of in less than 5 mins. I will never use budget again.
Feb 25 2016
Pros: Great customer service
Very easy return
Jun 9 2016
Oct 18 2015
Pros: Couldn't fine the rate in their computer. Long delay in correction the fate. Charged me for insurance when I specifically declined. Went to clerk when I returned the car and she agreed that I had not a masked for insurance but was unable to do anything about it and suggested I call customer service when I returned to LA. Situation still not resolved
Cons: Customer service terrible
Nov 24 2015
most airport personal are kinda rude
Pros: There was no line.
Cons: The woman was rather slow and rude
Dec 20 2015
Best deal for getting to the Northshore from the a
Pros: Friend who was going to pick us had a work commitment and left us with no other options. A taci was $65 for 2, and a rental car was $33. It was a no brainer, and that was for a one way rental too.
Dec 22 2015
Did the bait and switch to get me to upgrade
Cons: Showed me a picture of a tiny car to get me to upgrade yet the car my wife got who did not upgrade was almost the same as my upgrade car.
Bait and switch
Dec 23 2015
Cons: There was no agent at the counter. We waited for nearly 20 minutes then realized no one was coming. We went elsewhere.
Dec 29 2015
Good rate and a larger car for no additional charg
Pros: Upgrade to a Ford Flex
Cons: Long walk with luggage to the rental car terminal.
Jan 5 2016
Pros: The car was a 2015 Ford Fusion with many extras! Very pleased! Friendly service. East return as well. Liked not having to return to airport. The Budget facility was 1 mile from my house.
Cons: Check-in was a disaster. Agent failed to notify me that she was switching me from an intermediate car to a pickup truck. Went all the way into the parking lot to discover the change. Upon return to the counter, she said it was an "upgrade"! Unbelievable. She said no one had ever complained about being "upgraded" from a car to a pickup truck. No answer for why she didn't tell me at check-in. Central car rental facility is a hike from the terminal.
Oct 13 2015
Cons: The vehicle insurance policy purchased by us online thru Kayak was not accepted by Payless the service provider. Payless wanted us to purchase a separate insurance policy which cost us another USD 30++..
Oct 20 2015
Horrible. Don't use this company
Pros: Nothing. We never did get a car
Cons: When we arrived at the rental counter there were 10 people in line who had already been waiting an hour. In the time we were in line nobody actually got a car. There was only 1 person working the counter. We ended up renting a car from Hertz at the next counter. Lucky for us they decided to rent to walk ups though it cost twice as much. We only had a short time in New Orleans. It was almost ruined because of Payless
Oct 21 2015
Did not have the vehicle I reserved.
Pros: Easy drop off for return.
Cons: I was supposed to have a Ford Explorer and was given a Mazda CX5 that I had to clean the windshield in before I could drive it and the outside of the vehicle was dirty too. I f I knew I was getting an import, I could have went to enterprise and been cheaper. Will not rent form them again.
Nov 1 2015
Car was perfectly fine. Customer service was lacki
Pros: The car was clean and in great condition. Drop off was quick and easy.
Cons: The rep tried to sell me an upgrade which was totally acceptable. But she got into an argument with my boyfriend about the insurance (on an item with which she was incorrect) - totally unacceptable
Nov 7 2015
Should be named Get-less
Cons: THE WORST CAR RENTAL EXPERIENCE I'VE EVER HAD!
The rep argued with me about car I reserved, even after I showed confirmation email. He said I reserved a Ford Edge (class). My confirmation showed. Ford Explorer (class). Then he proceeded to say he would have to get approval from a manager to give the class car I reserved. He laughed as I walked to the Hertz counter and rented from them instead.
I'm sure this is just a scam of a company.
Nov 9 2015
Pros: easy pick up and drop off; fairly new car; no problems
Nov 29 2015
Nobody even at the counter!
Cons: I reserved a car online for November 21st-November 28th back in September. We went to the counter for Payless, an hour and a half before close, and NO ONE WAS AT THE COUNTER! Please keep in mind that I knew my flight didn't land until 10PM. We waited for 45 minutes before having to resort to another car rental agency. Thank God I didn't pay ahead of time! Will NEVER go through Payless again!
Nov 30 2015
Won't rent from them again
Pros: We wanted an economy because we didn't have baggage and wanted an easy car to park.
Cons: 1. Huge blind spot with this car.
2. Agent at check in seemed "put out" because we declined all additional coverage.
3. Had to visit counter to return the car.
4. Incorrectly charged for "roadside service protection". See #2.
Glad I asked for a printed receipt instead of an emailed receipt. Otherwise might not have caught the incorrect charge.
Dec 14 2015
Pros: My greetings to you. Overall u could have given me a slightly bigger car for the money i paid.The car was very nice and clean. I forgot to bring my AARP CARD and your customer service guy would not help me ,i though he would. If you could help give me some credit on my card l would appreciate alot.This will make me come back to you all the time.
Thanks mjmistry fort Wayne indiana
Cons: It was a mistake on location on my part
I was at airport msy
They should have solved the issue
Nov 28 2016
Rental location did not exist.
Cons: The location the car was booked at did not exist. I was dropped off by uber at the location before finding out they only rent to people who are having their car serviced at the body shop at the same address. I had to get another $30 uber to a different hertz location where getting a car at the quoted rate was a hassel. They other location also wasnt open on Sunday when I needed to drop off the car so I had to pay an extra fee to drop the car off at the airport which was even further out of my way.
Terrible customer service from both kayak and hertz. Will not rent from either again.
Dec 7 2016
The location I was sent to would not rent a car to
Cons: Having to visit 3 separate locations to finally get a car, costing money in Uber rides and several hours. Completely awful experience.
Dec 19 2016
Pros: Nothing. The place doesn't rent cars it's a collision center.
Cons: You need to take that place off your website site. You guys completely messed up my entire trip.
Jan 9 2017
Courtney at the Hertz at MSY is the Best!
Pros: Courtney at the Hertz based at the New Orleans rental center is amazing! When we booked with Kayak, we were sent to a body shop that only rents cars to clients if their car was in an accident. We went to the Hertz at the airport to sort it out and Courtney made the process simple and straightforward. She offered such an incredible customer service. We will continue to book with Hertz thanks to her!
Jan 12 2017
Cons: they did not have a car for me. I was sent to a body shop that was not even open, I was then sent to a car dealership (with a conf number) that also did not have any cars. I was then sent back to the airport to get my van but the price went from $900 to $1600
Feb 19 2017
One extra day cost $134
Cons: Hertz booked me at a location that no longer did rentals, and I'd taken an Uber, so I had to pay to get to another Hertz location. "Sorry, the website needs updating" they say. Luckily, they honored the rate and had a car for me - a Kia Soul that got terrible gas mileage for such a small car. My flight back was cancelled due to weather. Hertz charged me about $134 for that one extra day, rather than the $25/day rate I had for 10 days. Then, for going on ONE lousy toll road, I get whacked $24.95 on my credit card. I will avoid Hertz in the future after this experience!
Mar 12 2017
Pros: nice, brand new car with get up and plenty o' space. in and out were extremely smootha nd simple.
Cons: the car was picked up after mardi gras and there were feathers and an alcoholic beverage in the car; i,e. it had not been cleaned out!
Cons: The guy at the booth after I pick the call up didn't understand how to write the claims of damage on the vehicle I waited about 10 minutes for someone else to come to the booth.
Apr 20 2016
New Orleans Visit
Pros: The customer service representative was nice. She explained everything I needed to know and helped me on my way. I wish I could remember her name because I would thank here personally on here.
Cons: Navigation was not as user friendly as most cars.
Mar 16 2017
Non friendly staff
Pros: Drop off was easy and fast
Cons: The staff was unfriendly and didn't offer a method of payment change at the end
At pick up I was told i could change the credit card but i wasn't asked if I wanted to change and was just handed a receipt.
May 13 2017
Pros: Staff at the front desk were friendly and helpful. Thank you for providing an excellent experience.
Cons: With multiple line ques- Avis, Budget, Payless - and staff that covered all brands, the staff did not recognize the customers in the correct order of arrival
Please assign staff to specific brands to ensure fairness
Aug 8 2017
Dirty car with soda all over windows and dash
Pros: The car made the whole trip without breaking down
Cons: Charlie and the car was dirty. You could not see through the windows at night time because of the soda all over them. Burn holes in seats and hole in the carpet on driver side floor. Overall the most uncomfortable car I've ever driven and I have to be on a 20 hour car trip with it was not good.