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Passenger van |
Commercial |
4 locations in Laguna Hills
Filters
Reviews
10.0 Wonderful
Jan 2024
10.0 Wonderful
Aug 2020
Cons:
Nothing. It was all good5.2 Fair
Jul 2020
Pros:
I liked how easy it was to drop offCons:
Not paying twice for the same rental. And a better car that wasn’t broken8.0 Very good
Jul 2019
Cons:
Unable to locate the car I reserved. Had to settle for a comparable vehicle10.0 Wonderful
Mar 2019
Pros:
The staff was friendly and accommodatingCons:
Everything was excellent10.0 Wonderful
Feb 2018
Pros:
Everything was as it should beCons:
Nothing2 locations in Laguna Hills
Filters
Reviews
4.8 Mediocre
Jan 2020
Cons:
Customer service aspects10.0 Wonderful
Sep 2017
Pros:
Customer service at pickup.Cons:
No backup camera on vehicle.10.0 Wonderful
Jul 2017
Pros:
The Agent was very friendly and accommodating.2.0 Poor
Apr 2017
Pros:
Car performance was as describedCons:
Customer service was terrible from picking up car, to drop off and customer service call center in dealing with invoice issues2 locations in Laguna Hills
Filters
Reviews
10.0 Wonderful
Mar 2024
8.0 Very good
Sep 2019
Pros:
Drop-off was easy and super low-key. No hassle pick-up. Car was in good condition. Reasonable price.Cons:
Drop-off was intended for Labor Day (Sept 2) but the location (and every other location) was closed. I wasn't aware that I'd be unable to return the vehicle, and have yet to find out if Budget is going to charge us for the extra day despite no heads-up and no alternative drop-off options.2.0 Poor
Aug 2018
Cons:
I called Friday afternoon and reserved a mini van for a 24 hour rental and scheduled a noon pick up on Saturday. I received a call at 10 am on Saturday morning from Budget saying they did not have my vehicle. I called customer service, and they found a rental 1/2 hour away in the opposite direction. After negotiating with C.R., they agreed to give me the van for the same price. But, it was too late to find a ride to pick it up. I was very upset.2.0 Poor
Sep 2017
Cons:
Reserved a car but was notified the day of my rental that there were no cars available. A rep apparently called to let me know AFTER my reservation time had passed but didn't leave a message. Fortunately, I called to make sure my car would be ready, at which point the rep just told me that they didn't have any cars and to call about store and provided no additional assistance. I spent an hour on the phone ensuring that the guaranteed price would be honored at another location and had to speak to 3 different customer service reps (some of whom were rude) and had to cover the cost of travel to another rental location at the last minute.9.2 Wonderful
Dec 2015
Pros:
Upgraded for having to wait for my rental Good valueCons:
Office was closed when I arrived and I had to wait 20-30 minutes for someone to returnOne location in Laguna Hills
Filters
Reviews
2.0 Poor
Dec 2021
10.0 Wonderful
Feb 2021
Pros:
Professional staff; quick and easy pick up & drop off.Cons:
N/A10.0 Wonderful
May 2018
Pros:
very friendly front desk employees very happy with the service3.2 Poor
Apr 2018
Cons:
I prepaid for my rental and was told they wouldn't accept it. I had to pay again plus an additional deposit. How do I get my initial payment refunded?10.0 Wonderful
Jul 2017
Pros:
It was close to home, the agent was very pleasant and helpful. we got upgraded to a full size with GPS. Gas mileage was great.Cons:
NA9.2 Wonderful
Jun 2017
Pros:
Friendly, good customer service (in the store!)Cons:
Couldn't use debit card to pay (prepaid online with debit card). Arrived at store and they said they wouldn't take that card. Had to be charged again. Was refunded money, but not after a long phone call to Hertz, going back and forth between different people there. After over 1 week, the money appeared back in my account.One location in Laguna Hills
Along with a 12 passenger van, rental companies in Laguna Hills offer 7 passenger vans.
Pick-up location | Laguna Hills |
---|---|
Car types | Van, Minivan |
Rental locations | 2 |
Airport locations | 0 |