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I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
Loved the market place and the Dj at the bar in the evenings!
I stayed a long weekend here with my friend and the lovely people at hotel Irvine really made us feel like welcome guests! From the complimentary bikes, to the Friday night movie on the lawn, to the friendly and delightful staff, every minute here was relaxing and stress-free. My friend has severe food allergies which the staff graciously and professionally worked arround for her. It really meant a lot to be able to enjoy my mini-vacation knowing that everything we needed was being taken care of. Thank you so much!
The hotel is centrally located and six minutes from the airport, making it a great choice if you've an early morning departure or late night arrival. Our room was very quiet. The Marketplace was great for snacks and provided a good selection of tasty foods. The staff was friendly and the bed comfortable. The parking fee of $22-24 per night seems excessive for a suburb like Irvine which is pretty much made of concrete, shopping malls and parking lots. The sink drain didn't work properly, one of my pet peeves in a hotel in any price category and unexpected in this type of hotel.
Good hotel, excellent location. Clean and comfortable. The music in the lobby is a bit loud.
The grounds, the staff was friendly and helpful, bed was comfy, pool area and 24 hour marketplace were very nice. Paying for parking, odd odor on the different floors, no cold water, half-closed shower door.
I had a problem with another room being extremely loud and disruptive,, the front desk and security took care of the situation, quickly. Also, the GM comped my valet charges...still not what I expected from a hotel like this.
I liked the pool, room size, little market downstairs with reasonable prices, location to where I was going and the feel of the hotel. There is a mini refrigerator that you can fill up. I like the concept, instead of an overpriced minibar. The front desk was confused as to when breakfast ended. (We were told 8am which is ridiculous, but it was actually 9:30.) we missed a few days due to thinking we missed it. The carpet and little features could be updated, but for the most part it was clean. We would stay again.
We loved our room with a view. Even though the hotel was busy with dance competition and softball teams, our room was quiet and service was great. We will definitely be back soon!
Impressive, grand entry, airily quick check-in, comfortable beds, clean shower Music at the bar was so loud you couldn't hold a conversation. In addition the check-in attendant never told me details, such check-out time or that a continental breakfast was included ( I had to ask the next morning). They seemed rushed and ready for the next customer. Another issue was non-smoking on a designated non-smoking floor. I smelled smoke as I slept and saw butts on the carpet in the hallway. Lastly, breakfast was limited to toast, cold cereal, yogurt, and hard-boiled eggs.
TOO LARGE THROUGHT IT WAS A BOUTIQU
Pool was great! Lots of space and fun games around the pool. Rooms were nice, good breakfast and fun bar/lounge
Comfort No room service Weird shower stall that is made so its hard to reach handles
The staff was very friendly and they surprised us a an anniversary treat!! The room was beautiful and the bed was super comfy! Valet is mandatory and quite expensive!
Quiet room, good gym, nice pool area, friendly staff. Limited food options (restaurant closed for lunch on Saturday), mediocre TV reception (channels and quality), room looked a bit tired.
Clean an beautiful room I did not like paying $32 to valet our car for one night
The bathroom was great and the bed was very comfortable. The restaurant was just fair.
$32/night mandatory valet parking is ridiculous. Other than that, nice place.
$32 for parking! My god.
Got a great deal great location! Be prepared for the $30 parking fee.
The rooms need to be updated.
It was all very beautiful, nice comfortable bed. Everything seems nice, new, and fresh. Amazing internet speed. Seems very executive. No where nearby will have free or cheap parking. I paid $30 bucks for parking overnight and $20 for wifi. Room was decently priced, but it was so fancy i didn't want to take the complimentary soaps just incase they'd charge me for that too.
We booked a single King. We got a tiny room with two double beds. Said they were out of Kings. Said they don't guarantee requests for online bookings. We were very disappointed. They did move us the second night but there was a constant banging noise in the vent so we couldn't sleep. We were treated like second class boarders. Parking is $32 a night with no option. The breakfast was not up to Fairmont standards. We will not stay there again.
Below average service Room had a weird smell. Asked reception to change my room and they said that they couldnt. They told me that I would need to upgrade and pay the price difference. Cleaning service were cleaning empty rooms at 10 pm while we were trying to sleep. 32$ parking per night in an area where it should be free. Better options out there. Definitely not returning.
Mattress was comfy. No self parking option. Valet $32 but half price for hybrid vehicles.
Easy parking choices especially if you have a large vehicle. We appreciated the ice machine since we were there for activities that required an ice chest. Spa was lukewarm so not very relaxing for a tired body.
As I looked throughout the Internet for good hotel prices, I came across this great deal for 2 adults and 2 children, plus complementary breakfast or dinner for a great price !! I didn't look furthermore. I liked the how the check in and the check out for the hotel were super fast and the staff was terrific! They always greeted with a smile and offered kids menu for my young one! Amazing service overall! And the rooms were clean and ready! The beds And the pillows were so comfortable! Thank you guys! There was an incident with the fire alarm going off, however, I know they were working perfectly fine.
Nice clean rooms. Loud noises could be heard through the thin walls.
I was there with my family which included younger children. The area around the hotel is mostly bussiness. It's very quiet and looks peaceful as well. The staff were all very professional, kind and helpful. Rooms were small but very well decorated. It's super clean and an amazing value for your money. That I couldn't stay longer.
Room was clean and comfortable
How cozy the rooms were Nothing
When checking in, a bag of take out broke and spilled on the floor. The person checking me in, Andrew media rely cleaned up my mess!
This lodge is like an oasis in a desert. The room was very quiet, the courtyard was lovely, and I slept wonderful. The internet was good, and there was a small fridge, microwave and safe in the room. They also provide a small, simple breakfast. I recommend this lodge.
the location and value type of room
Beds where nice
For one, the hotel looked very nice from the outside. They were currently doing some renovations to accommodate disabled guests, so I can't knock them for that. The actual room itself looked nice. The color scheme, the furniture choices, the vanity sink. The bathroom was kind of a cool open concept. Though the look was cohesive, it did seem pretty outdated. Also, there was still a stain on the sheet on the bed, the toilet still had some dry urine stains under the seat, and the cap that covers the plumbing for the shower head was coming off.
The staff was very nice. I missed "check in" by a few hours because I was exploring. But the staff insured me I had no worries and could check in at anytime! Room was clean, beds were so soft! The hotel itself was amazingly beautiful a cottage feel. I have never been to a hotel that had to give you vouchers for the breakfast kinda weird but not a deal breaker.
Good looking place, great location, good food options in the area, super friendly staff Beds could've been more comfortable, especially the pillows. You can tell they cheaped out on a lot of things like breakfast but I would definitely stay there again
Close to shopping centers and food joints. Asked for a king and they gave us two queens. Dirty sheets. Not enough towels
the grounds were beautiful and the staff was pleasant. I would stay there again. tried to stay an additional night, unable to keep the same room and would not be able to pay the same orbitz rate, this I understood BUT i was told I had to check out at 11 and could not check into my new room until 3 I HAD JUST STAYED 3 NIGHTS! but couldn't transfer?
Location was convenient to attend a wedding surroundings were clean and all stores close to the hotel for last minute shopping The entrance doors need to be updated as critters were able to crawl in which can be scary to some occupants we only noticed it in the morning of our departure but overall it was a reasonable price for our stay.
Super nice staff, soap and lotion were really nice More light, fire station nearby
Close to where we had a out of town job Friendly staff Clean Only a Continental breakfast Room decor is a buy dated
Very good value
No cots available and the air beds had a hole. I paid 75.00$ for a new air bed.
Very nice hotel. Great desk staff smooth check in.
very fancy and indulgent needs a sign in the lobby stating location of elevators
Clean, nice hotel. Breakfast was unbelievable and free. Beds were comfortable and Tv with all channels was nice. Took a while for front desk to answe the phone.. Had to call a couple times for someone to pick up. Room had musty smell but not terrible...and the key card to run the lights and air was a little weird.
Top notch breakfast and well appointed eating area, especially outside.
Proximity to the beach and comfortable beds Loud air conditioner
Pool should be open till midnight
Good breakfast, wifi, free parking, pool is nice, complimentary cookies, happy hour during the work week, surrounding area is nice and convenient. 10 minutes from the beach. Happy hour should be every day. A/C in the hallways and elevators would be nice.
Nice area to behind the hotel to walk. Larger room size Service was somewhat lacking. I stayed 3 nights. My room was never serviced by the cleaning crew after I checked in. Mattress was very firm and not very comfortable. Hotel nickel and dimes for everything. Self parking was $22 a night. Hotel Concierge wanted to charge me an additional $20 a night when I (a solo traveller) requested a king bed upon arrival instead of two queens, even though the hotel was half empty and the published rates of the king rooms were $35 less a night than the nightly rate I had paid for my stay.
Excellent service. Staff were very helpful and friendly!
Comfortable bed. Good selection breakfast items, tv channels, outdoor courtyard, laundry facilities. Very limited cleaning staff for weekends.
Clean rooms with several convenient amenities. Nice breakfast, good location off the beaten path.
The location, room size, friendliness, morning and evening meals provided- had a great stay!
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nice kitchen, good buffet, remodeled room
location, friendly staff all was good
Mimi was so wonderful go us. She was very professional, accommodating and hospitable. We can't wait to come back to stay at this hotel again. Their AC was too loud.
The rooms are clean, nice, and very comfortable. I liked having a kitchen in the room with full refridgerator. The staff was very kind and helpful throughout our stay. Not really, my wife and I really had a nice experience!
This guest did not leave comments about this hotel.
Our stay at Staybridge Suites in Lake Forest was very nice. For five days, we enjoyed a hot breakfast each morning, and dinner on weeknights. Our room, a tad bit outdated, was quiet, comfortable, and clean. This is a good place to stay if customer service is a priority. Assistant Manager Natalie Sy and her entire team, especially Claudia and Bobby, were extremely professional and friendly; they made us feel welcomed.
Very friendly! Allowed early check in and offered water at check in and check out. Also allowed for a late check out of 2pm. Breakfast was very good. The pet walking area looks like it is under renovation which is desperately needed.
Spa was amazing! Pay for parking and taking extra money for deposit
Fantastic location.Great value for money.Very clean.Great pool and jacuzzis.Will definitely be back!Even a Starbucks!And a great bar.Fire pits at night.Sunset was incredible to top off a great getaway.10/10.
Marriott hotels have always been an enjoyable experience. The room, location and overall stay was very nice. The in room dining as well as pool service staff was beyond slow. The drinks by the pool had a 30 minute ticket time and I had to call in room dining 6 times before my what was supposed to be surprise order of champagne arrived. I'm in the industry as well and understand things get busy. The in room dining gave us some strawberries as an apology for the delay which was nice but th pool staff did nothing to appease everyone's clear annoyance with the slowness of service. It wouldn't deter me from returning necessarily but it does make me question the hiring process at this location. Not only was the pool staff slow, the gentleman had the personality of a shoe.
It was close to malls and movies. Not the best views in Newport
The staff is VERY sweet and helpful. Great location. Valets were SO SWEET! Extremely clean. My ONLY problem was I reserved TWO DOUBLE BEDS. I brought my 15 year old daughter and her best friend For a one night getaway. I received an am txt that our room would be ready at 4pm.. So we went to fashion island for fun lunch at Lemonade And some shopping. When we went to check in.. At 4pm.. I was told That they had over sold and our room had one king bed. In my reservation I specified THREE PEOPLE! I feel like I got bumped cuz I reserved thru kayak... Paid less. They brought up a HUGE rollaway That took up half the room. We couldn't even make room for it.. So we all 3 slept in one bed. Not the end of the world.. But I would have appreciated better communication. Beautiful hotel and we had a lot of fun.
The friendliness of the staff
Nice facility, friendly staff, comfortable large room. $28 for parking in a non-enclosed lots seemed kinda high, but what can you do. A 3.5-4 star hotel at this rate you really can't complain
Parking should be more clear that it is charged.. I would have rather just ubered there
$28 for parking a night? Like just hide it in the fee or something because it's just ridiculous. I'd guess that 95% of guests arrive with at least one car.
The large bathroom with a separate shower and bath was amazing. The bedrooms had doors separating it from the spacious living room. The bed was extremely comfortable. There were 2 TVs with a fairly good selection of channels. The hotel is located away from places to eat so ordering room service sounds great but it's extremely overpriced. Price of parking was ridiculous. Sofa bed was extremely uncomfortable and the extra blankets were scratchy.
Loved that the bedroom was separate from the family room, complimentary mini fridge, bath tub & stand up shower was a big plus, easy access to freeway, food & beach! Other than noise from remodeling, I love love love this location!
They charge $25 for parking and there are no other parking options.
Newly remodeled and well kept up. Quiet, and a great view. Service at the cafe was awesome. The price I paid was a very good value.
The location was perfect close to shops, restaurant with easy access. The hotel rooms were very comfortable & roomy. The staff was excellent, exceeded any expectations. My toilet had some trouble flushing but aside from that no problems. Please do not print that for public use.
Nice hotel which is close to PIMCO and Pacific Life Insurance
Hotel was beautiful, staff was courteous and friendly. $29/day for valet parking when no public parking was available. This added an additional 10% to the total cost of my stay. Ridiculous.
I think the valet parking fee was too high. There wasn't any options provided to self parking. You had no choice but to pay $32 parking fee.
Great location - right across from Fashion Island shopping center. Easy access to restaurants, movies, shopping. Staff was very courteous and friendly. This was my second stay here. I would come back.
everything except the HOT, HOT, HOT weather. could not get hotel room cool enough in face of heat wave (25 degrees above expected temperature).
The Hotel was truly five star, excellent staff and the rooms were great. Good location but you need a car to get anywhere in California. The Fashion Island shopping centre is next door and offers alternative dining options. This was our first visit to Newport Beach and the Hotel was a positive start to a great trip. As with most west coast hotels the parking costs do increase the cost of staying but overall this was a minor issue.
The decor was awesome A little pricy
Very nice & comfortable rooms Wonderful staff. Very helpful & personable Nothing. All was good
Very relaxing, wonderful food and brilliant staff. Did not use Spa. Pool was good. We had to move rooms as there was building work on that side of the hotel. Very surprised that they even put guests in such rooms as work started as early as 5am and we did not sleep after that time.
We come back regularly. The hotel is well appointed and the staff is very professional. Rooms are comfortable and view to ocean side over fashion island is super. Oak Grill Room on the deck for breakfast is a treat.
Excellent customer service. Everything was great!
It is nice because it is close to mission viejo.
I liked the comfortable bed; the free breakfast; the way the courtyard is set up. I like the energy saving features. The lay out of the room was not very functional. There was little space between the mirrored doors of the closet and the bed while lots of space remained unused at the front of the room.
Not much See above
The room was very nice and modern. Valet parking efficient. The resort fee was an unnecessary and unreasonable charge. The Friday night brunch is $50 apiece and worth under $20. They served dried our turkey breast at the carving station that had to be covered in gravey. The beef chunks were very tough. Don't eat there. Bring snacks and drinks. A bottle of beer is $4.50 the resort store. Poolside service is only during summer. This is Southern California. Summer is year around.
Maybe decor needs updating
Nothing The towels were cheap, resort and valet fees were excessive. I felt like I was staying in the holiday inn. Will never go back.
The staff was very friendly and accommodating. The grounds were very nice with lots of places to sit and enjoy them. They have concerts on Friday night and they are quite loud, we were not notified they would be going on. I think that guest should be advised when they make their resevations.
The water slide for kids was pretty cool and the food was good, although pricy. Self parking is really far from the rooms. Plus you have to walk up a steep hill to get from the parking to your room. They don't have ramps to some of the areas. Had to carry out stroller down to the pool with the slide. The walls in rooms are really thin. Our room was next to the maid service room so pretty much the whole nights we would hear door slamming, people talking and carts being moved around. On our last night we could hear a couple arguing in the next room for like an hour. We could literally hear every word. We had two small children with us so all the noise would wake them up. Pictures on the web look nice but in real life the hotel is not even close to it. The lobby is the only nice area in the hotel.
Pool area not cleaned up well....needs facelift badly! Bar Mitzvah at hotel was noisy at night. Expensive self-parking ($27 per day) and "resort fee" ($25 per day) adds significant cost to room.
Great gym and pools. Very nice outdoor setting. Parking costs additional $35/ day. Rooms are clean but feel old and cheap. They add 20% tip to the bill for any service provided...food.
Very quiet and relaxing. The grounds are well kept, the room was very spacious. There are a lot of activities and the location of the hotel is great, you can drive to the beach in 5 minutes, fashion island is next door and Sherman's gardens are just down the road. Parking is expensive ($25/day) and the lot is a bit of a hike from the hotel depending on which room you have.
The staff are very helpful and cheerful. Bar area is limited and subject to a lot of noise from families passing through or as part of a large concert crowd that can dominate the whole area at weekends. The resort is more than walking distance to most other shopping or restaurant areas or the beach. No quiet area for a drink and conversation.
Close to Newport restaurants Found used silverware outside door at 4pm checkin. At 11:30pm silverware still there. Found used eyelashes on sink at checkin. No bathtub. Disappointed stay for the $220 nite rate
Gorgeous landscape and places to relax. Kids at adult only pool!
Love the incentive to forgo Housekeeping daily in exchange $5 voucher. Some aspects seemed a little dates (ie the elevator, room furniture).
It was clean, upper scale, and was treated well.
Location. Starbucks inside hotel. Great bath amenities. There was one issue with the bedding upon arrival. Other than that, was a very nice experience.
Maids never knocked, great black out curtains Had a 5 night stay and everything was perfect Nothing Unless they wanted me to get a free stay ????
Loved that I was able to do early check in and was offered complimentary late check out. Enjoyed the elegant atmosphere. The heated pool was our favorite. Walking distance to dinner and to the mall to do some shopping. Parking was a bit expensive $27.00 to be exact.
I love the Area and the building and its surroundings
Just steps away from the Segerstrom Theatre and across the street from South Coast Plaza. Well kept, friendly and knowledgeable staff. The room was very comfortable and quiet. We enjoyed the entire experience. There wasn't anything we didn't like.
We paid $158 per night plus taxes and $20 per night self parking. It was convenient, clean, and comfortable. Front door staff and housekeeping were helpful and friendly.
The staff at Check in was not exactly accommodating to the people in line. The gentlemen behind the counter was having a conversation about non work related subjects with a guest, although claiming it to be hotel and check in related, while we stood in line for 15-20 minutes. For a 4 star hotel, the check in process was not that of a 4 star rating. The check in process is more of a 1 star.
The hotel was extremely nice, my family have always used best western. This was by far the nicest one yet We enjoyed the hotel and the staff was very cheerful our only complaint would be The blankets were uncomfortable however the heater kept us warm
The staff was especially helpful and nice. The chef and attendant were also very accommodating and nice. The daily maid service neglected to re-stock things like coffee and shampoo.
Lots of hot water. Nice bathtub. Not crowded nor was there excessive noice at night. The room smelled weird. Breakfast was supposed to start at 6 and when they finally opened the door at 6:15 there was no coffee or hot food. Still no hot food by 6:30 when we left. The front desk brushed us off when we complained. Terrible wifi speed.
Love the rooms. There is a couch and refrigerator in a separate room from the beds. The layout of the hotel is great, there's a nice pool and jacuzzi, the staff was friendly, and the parking was free. Best hotel I've stayed at in a while. The wifi is awful.
It was clean and the staff was very professional. Plus for the Wi-Fi being included. Nothing at all
Clean and friendly staff. Need in room upgrades on amenities and bathroom shower. Price point just above the value based on location and other luxury hotels. Too crowded from the sport gym guests. Can't find a quite corner in public areas.parking fees are excessive.
Great service efficient, knowledgeable Valet. Jason at front desk, Friendly...quick Check In...great room with view! Helpful room service staff! Beautiful lobby with nice bar...and a overall feeling of health and well being throughout the hotel...something for the whole family! Nothing...
It's kid oriented. Our room was not ready at check in, only to be told hours later we were being given a room with one king. If a room is booked for 4 people, why would you give them one king? Then we were given a rollaway, but told they were out of blankets. Are you kidding me? Had to order more towels and coffee. Then we ordered room service for breakfast, but were told they were out of just about everything we ordered. After having to visit or call the front desk multiple times during our stay, you would think they would have offered us something for all their apologies, but we were given no compensation. I don't think I have ever been so dissapointed in a place I spent over $200 a night on.