Lake Placid Resorts

Outstanding service, great facilities, nice rooms, and all around fun place.

Not a single complaint about the hotel or its facilities. Beyond their control: Canadians who want to use their cell phones are out of luck. Cell reception is unusable.

A fantastic stay, highly recommend. The facilities are excellent, and Lake Placid itself is great with lots to do. The level of customer service here is far and away the best. A BIG thank you to everyone from the housekeeping staff to the valets/doormen and maintenance staff who consistently go the extra mile. The food is OK, not great, but the exceptional service makes up for any shortcomings. If you, like us, are contemplating between High Peaks and Whiteface Lodge, we have now stayed at both and can give a resounding recommendation: stay at Whiteface Lodge. It's well worth it.

Except for the steep climb up to the entrance, this is great hotel.

We loved the great room and the view. We did not avail ourselves of the pool, or restaurants so cannot comment. The location in town is great but beware the hill! It is walking distance to town but you have to account for the hill.

We stayed two nights and the room was not cleaned! I have never had that happen before! We stayed in a very basic room which was above some kind of steam vent. Walking up the hill can be tough at the end of the day but I kind of enjoyed the challenge. It was a little icy since we had a lot of rain instead of snow.

In easy walking distance to downtown. Staff was responsive to issue with getting into room after i put my key card near a magnet and wiped it out. Beds are very comfortable and it had a nice view of Mirror Lake.

Took 20 minutes to get checked in at 9PM at night when only clerk went into excruciating detail with someone who might do a canoe trip the next day. They needed to check us in quickly and then return to customer who was casually figuring out their next day's plans.

Loved the view, the lake front, the staff, access to restaurants/shopping, proximity to great hiking. AJ, Adam and Vinny stood out for exceptional customer service.

Some places were short staffed as summer help hadn't come in yet, but we weren't in any hurry so it didn't bother us.

The best was the view from the balcony!

Yes, the bed was too soft not enough support.

Perfect hotel, location, amenities. Really gorgeous view. Was even better than we expected. Will recommand it to everyone.