The Cosmopolitan of Las Vegas

Great room, great staff!

The room was beautiful! I went went with 3 friends. We weren’t sure if the 3rd friend would be staying the night also so we booked the room with just 2 with a king bed (it’s all that was on the site) and would add the 3rd there if needed. At the registration desk we did want to add the additional person and we were aware of the fee. The staff member asked if we wanted to switch to a 2 bed room with a view of the fountain so we took it and they waived the $35 fee for an extra person and didn’t charge extra for the view room. She was so helpful and nice. She gave us bottled water for the walk up too. It was all beautiful the only thing is they said there was construction up above our room so the water in the wet bar was brown.

Water was brown in wetbar

Rooms are the best in Las Vegas!! And I can stay within the hotel for everything. I'll definitely be back.

First time stay

From check in to check out, our experience was perfect. Gorgeous hotel, beautiful room with very comfortable bed. We had friends that had a wrap around terrace suite which was gorgeous as well. The pools could have had a little more upbeat current music, also some more wait staff for people not in cabanas. Every request we had was fulfilled immediately. I would stay here again in a heartbeat!

Honeymoon starter

The staff was incredible after initial checkin we got married and we always wanted to stay here. From the staff helping us get a fridge for our top tier of our cake, to the staff trying to fix the dilemma of it not fitting to the celebration of our new future as mr and Mrs our entire stay was so memorable and we can't wait to go back and stay there again. Thank you so much again to Ernesto Rebecca g and Enrique ohhh and Mariah look for them when you go to the Cosmo they'll do Right by you!

I didn't like checkin it's a bit slow and enough desks staff were not available considering it was a holiday weekend it should been over staffed. The most upsetting upon arrival was the gentleman Dave who checked us in, he wanted to rush us out as well as upsell me without really trying and while I stood in line watched him look over at the line pretend to do busy work and after 20 mins of watching finally have him call us over to start the check in process. He didn't even say congratulations or ask if it was our first time where we were from let's just say he forgot all his customer service skills or was filling in cause it was not pleasant. Besides the initial start to our wedding weekend the middle and ending was vindicated and amazing.

Cosmopolitan

It is a first class Hotel with excellent accommodations and friendly staff.

Limited and costly food to choose from.

The hotel had everything good food, clubs, shopping.

Staff

Staff were incredibly friendly and engaging in genuine conversation. The place is not for the budget friendly but you really get what you pay for.

Room was not clean but they more than made up for

Checked in and room was not clean. However, free upgrade to a better room and great service more than made up for it. And they also gave us additional food vouchers at hotel. Beauty and Essex was a very good restaurant. Staff was always friendly and helpful and ensured they followed up daily due to room issue. Our view of Beallagio fountains and Paris was fantastic.

Room was dirty at first but they went above and beyond to make up for it.