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Excellent location, less than two minute walk to city centre
Friendliness of staff
Top class hotel, grt location, food and staff ,and value well done I may find one in the future again not yet, thanks!
The hotels decor, quick friendly service and nice location, tucked away off main street. Also nice relaxed atmosphere with all different "types" of people. The equipment in the gym was looking a bit old and worn
A very comfortable room! No noise from corridor or neighbouring rooms. Very good breakfast. Instant help from staff when required. Evening meal menu somewhat restrictive and unimaginative!
Staff on reception were excellent - couldn't be more helpful Standard of breakfast both in terms of service and quality was not what I would have expected for a hotel of this rating.
The friendliness and politeness of all the staff in the hotel. Its central location and excellent breakfast provided/ Nothing.
Leisure facilities, comfortable room, excellent toiletries, good breakfast. Evening meal was fine, but wine list is grossly overpriced!
location the first room we were given had not been cleaned or bedding changed,
Lovely comfortable room plenty of facilities. Excellent breakfast with plenty of choice. Good leisure facilities. Central position near shops and rail station.
location - right in the center of leeds city. The bar was lovely and the reception area was grand soft pillows - pillows bit to hard!
Staff ensured we had a relaxing, hassle-free stay. The hotel decor was worth the visit!
staff and room shower was a bit naff
It was in a good central location There was no full length mirror in my room and the hairdryer was rubbish
Right next to the train station. Room was perfectly nice except for shower. The shower was moldy...smelled moldy and looked moldy.
Room was fine - good bathroom Firstly I had afternoon tea - the scones had been defrosted for too long or were stale, and the cream was artificial. Secondly I booked an early morning call and newspaper but received neither
Easy access from the train station and near shops and bars. Staff were very friendly and helpful and I loved the hotel decor.
The decor and the feel of the place. The staff were very helpful in particular the concierges It was a very quiet hotel, not somewhere I would go with a group of people.
Great rooms, central location very close to public transport, helpful staff.
The Hotel has been refurbished to a high standard and the facilities are excellent. Very helpful and firendly staff. Accessing the location by car around the City's loop traffic system. Better signage would be beneficial.
Brilliant location in The Light - we met friends for dinner on the Saturday evening at a restaurant 2 minutes away, watched a film on Sunday in the Light and then had a late lunch at Brio next to the hotel. Also, liked parking in a secure car park overnight. Next time we will eat Sunday lunch at the hotel - looked great! Kept forgetting to use the key card to operate the lift even though we were told at reception.
Very clean room and comfy beds and nice bedlinen. Good bathroom though shower mechanism overcomplicated! Yes, there were rows from the next door guestsin the corridor outside our room at 2am and 6am which was awful. We complained and got some money back.
the location close to shops bars restaurants the train station and bus station.. no
Reception staff friendly and efficient. Pleasant room with very comfortable bed. Very central, but quiet in spite of being full. I find the keycard difficult to use in door, but maybe it was me being thick!
Convenient to city centre, rooms quiet Parking still expensive even with discount. Smoking in bar, which is above restaurant area, but I guess that will all change in July!
Hotel beds too soft
I was very impressed with the standard and quality of the rooms and ease of access to facilities
The location was superb, the room was a really good size, it was very clean a comfortable. Parking. After being turned away from the light car park due to an ongoing murder investigation we had to park almost 1 mile away, when we enquired if we could still get the discounted parking vouchers availible from the hotel the guy behind the reception replied "we've got nothing to do with the murder". Very disappointing.
Very clean, nice facilities, great location, and good value for money No biscuits with tea bar!! Mini bar was empty!! Checking in and out was a long process as you only had one staff on.
Beautiful room in a great location. Room service food was of a very [poor standard. As a solo female traveller I dined from the room service menu several times and was amazed that a hotel of such good reputation should have such a limited menu and poor quality food.
we requested a quiet room and go one! bathroom very nice, fabulous shower. evening meal offer was good. I found a long white hair on my pillow, +my hair is brown !
Competitive price for standard of accomodation Would like a discounted breakfast rate or price inclusive of breakfast
Friendly staff, good facilities in the room. Was a little surprised to find 2 additional beds made up in the room! Breakfast reaaly expensive.
Really friendly staff. I was travelling with a group of girls and we managed to get adjoining rooms which really great.
Comfort, cleaniness and good location
Well located for the city centre, well appointed spacious rooms with good bathroom facilities. Limited car parking available at hotel.
Very nice hotel There was a definate lack of parking which meant that we had to pay more than £20 to park in another car park
The ultra modern decor & cleanliness of the room.Also perfectly sited in the centre of leeds. Hotel was superb.
Nice modern hotel in great location No
the staff were very pleasant and willing to help. The reception staff had excellent knowledge of the surrounding area ie shopping centres. he bar area was kept clean at all times and service was always prompt. We stayed in room 606 and the only thing which my wife and me noticed was the iron burn marks on the carpet which were present and must have been done by previous guests.
the comfort and style of the hotel
The room was spacious with everything that you needed. Very comfortable and clean. Could have had more pillows on the bed and room service menu and fridge items I thought were overpriced.
The whole experience was lovely, the room was really nice and the bed was really comfy with good views of the city. just the cost of the mini bar being very expensive
the bathroom was especially nice and modern the room was very small for the price i had paid. There was only one pillow per person, to obtain any extras would have cost extra which is disgraceful when people have already paid so much money for the room. The head of bed was against the wall which led out to the hallway, this meant every noise in the hallway could be heard at what ever time of the night.
Excellent city centre location with great views from the higher floors. Clean and pleasant room with huge comfortable beds. Check in was a little slow but it did seem that quite a lot of guests arrived at the same time so that was probably the reason why.
Large room in good location. No parking, very slow check in
it was nice clean and cetral nice food and friendly staff would stay there again liked everything no complaints
The fact that it was very well placed for both shopping and entertainment and close to the station The air conditioning / heating made the room very dry and I went home with a cough
Overall a thoroughly enjoyable experience. felt so comfortable I extended my stay another night.
Value for money, location, room and view from it. Very clean room well set out. On the eleventh floor there seemed to be a constant fan noise which we didn't think wasa the air con heating of other guests (we didn't have ours on). Great breakfast but the black pudding was not great, perhaps sourcibng it from the home of black pudding - Bury- would be better.
Staff very friendly and very professional. Room was to a very high standard and very clean. No
Service was excellent, food also excellent would definately reccomend this hotel The breakfast area was a little crampt
Modern, chic, stylish hotel in a great location in city centre. Staff are excellent very helpful & friendly.
The City Inn Leeds is a very modern hotel with an impressive imac in every room. Very clean and spacious bedrooms,excellent value for money. Being very new there was still much building work around the hotel, and the hotel was hard to find, poorly sign-posted.
Very good the staff very helpfull and frendley
Excellent service and very nice room. None
The hotel staff were warm and friendly.,..The room was very clean and tidy. Price of daytime food was slightly expensive.
The pool steam room and sauna The wine was very expensive
I found the location excellent. We needed to get the train and it was rightr beside the train station. It was also handy for the airport bus.It also turned out to be useful that it had a bar as the snow was bad and we couldn't get out one night.! Wake up call that we didn't ask for at 5am on both mornings!!!!!!!
The entrance/welcome, the leisure facilities and the distance into the city centre the room was basic, not what what we expected for the price we had paid.
Location, comfort & atmosphere No issues
I had a pair of spectacles lost / removed from my table in the hotel bar and they were never found
Quality of service, food, decor, comfort. N/A
Location was great Bar prices very expensive
Good value for money great location nice breakfast Nothing
the use of the health club facilities it was a bit basic for a hilton - I could feel the springs in the matras, there were old stains on the bedding and the bathroom door. There was no hairdryer. The cooling system was not clear to use and the room was very hot - opening the window was no solution as it was very noisy - not sure where noise came from. (on the tenth floor)
Good swimming pool, ample car parking, good restaurant both for breakfast and evening dinner Expensive internet charge
Lovely welcome from the staff at check in. Room was clean and in good order, bed was perfect. Bathroom was a good size.
Not alot to be honest. Stay in hotels frequently first time in a Crowne Plaza and was ot impressed with anything. The check in was slow the room was ok but not 4 star. The hotel bedroom corridor smelt of cigarettes. Breakfast poor and so were staff on duty, would stay elsewhere in Leeds in the future and would not recommend hotel to friends.
very helpful and friendly staff the only issue is the parking at the hotel, I feel that this is very poor with narrow spaces and there aren't that many spaces
Unwinding and relaxing atmosphere. The breakfast prices were extortionate so we chose to eat our breakfast elsewhere.
I liked the pool facilities especially The breakfast was excellent but thought the dinner let the hotel down. IPerhaps in error we chose from the loose leaf sheet menu and the food was not worthy of such an hotel.
I was nicely surprised at this hotel. It had had a few bad reviews but I thought it was good. The decor is a little dated ( no flat screen) but always clean, tiday, helpful staff, great pool and amazing breakfast :-) No complaints
Very nice clean and comfortable room(405) Excellent breakfast selection. Good that you can virtually guarantee a car parking space. Not many hotels in Leeds City centre can. No
Location, leisure facilities, helpful staff Would have preferred tea in teapots at each table at breakfast
Noise caused by parties on two nights. Inadequate checkin process
My freshly cooked breakfast Tiny bedroom. No facilities
The staff who were very helpful and polite were the only saving grace about this hotel Why is this hotel a 4* - the first room I had was dirty and out dated. The base of the bed was held together with gaffer tape the bathroom was mouldy. I changed rooms (only a single available) and the new room was cleaner but you had to be a contortionist to get into the shower - very bad design and would not have been easy for anyone who wasnt agile
When a basic twin room was not available I was upgraded free to a better class of room. It was very nice to have hotel staff be so helpful.
Very easy to find and a very good location of the hotel. Good shopping nearby. Good atmosphere and nice events at the hotel. The breakfast was absolutely excellent. Have none.
Everything. Could not fault anything and would definateley recommend to friends.
Communal areas could have done with some more cleaning -
The bed was really comfy Bathroom a bit small and shower could have been at opposite side of bath. The bedroom was very hot even with the window open
comfort and cleanliness of facilities breakfast noy included in room price
Good Room and central to Leeds Bed very hard and lumpy. Perhaps the manager should spend a night in it
Extremely difficult to find when driving - no signs to the hotel nor adequate signposting of the hotel itself
The room and the look overall of the hotel. The staff was good and friendly but not too fast/would not listen much. Or maybe they were not used to accents.
The quality and decor of our room was fantastic (206). Poor customer service, made to feel uncomforatable and unwelcome on arrival. Also were told by resteraunt staff we had to pay for 'hot breakfast' and were only entitled to continental, which we were later informed was incorrect as we had already paid for breakfast with our room.
Room was excellent & ideally located for city shopping & bars Mini Bar needs choice expanding
Relaxed atmosphere, helpful staff, beautiful linen. The linen and bedding was gorgeus but the bed a bit hard and lumpy. I found the black corridors rather depressing. Water not as hot as I would have like for morning shower.
the quick, friendly and helpful staff that checked us in. also the state of the room was prefect for are arrival.
Good cleanliness, comfortable room. Very poor meal. Room not ready at check-in, Replacement room - heating not working, third room smaller with poor view of fire escape - cot never transfered to third room! Food very mediocre for the the price, waiter with terrible English - I had to revert to French to make ourselves understood!
The rooms was spacious and to a high quality Lack of available seating in the bar and the restaurant was closed off. They could have made the restaurant available for people to sit and drink if nothing else
Convenient location - room was very quiet at night time. Easy check-in. Excellent price.
Bathroom was very nice. Bar was good and I enjoyed the breakfast.
The room was quiet - which I had requested. Poor position on crossroads - I had a family member coming to fetch me & it was difficult to find the hotel within the oneway system - and then nowhere to park
Easy access to city centre old fashioned, small room
Easy to find, Friendly staff and good quality clean rooms what more can you ask for.
Very Clean, friendly and great value, close to Leeds city centre and night life Value of Soft drinks at the Bar
Great location. 24 hr front desk. Warm & friendly staff Breakfast wasn't included. The parking is only free up to 9am
Friendly staff and a pleasant atmosphere particularly in the reception area. A glass of wine at checkin was a nice touch too. Some of the corridors (but not the rooms) smelt of cigarette smoke
like family environment, clean. very bad WIFI service, NOT good for business customers. CHEN MING HSU
no much very old tired and I check out after only one night
the location to the centre of Leeds and the how easy it was to locate travelling south down the A1
The entrance is not appealing, could do with a revamp first sight of the carpet makes you think the rest of the hotel is going to be like that, although it isn't
value for money nothing
It was very close to all shops and restuarants and pubs which was good No parking, however there was aprking on amulti storey just down the road but cost alot
Friendly staff, easy to book in / check out. Room was very tidy and looked after, clean and also warm too. Shower was good and hot and looked good. Just a few minor things. The shower had been revamped by the look of it but just missed a few things that would have finished it off - like the shower curtain rail was still rusty and one of the ceiling boards was mouldy needed a lick of paint. Just attention to detail but was fine apart from that.
Convient to the location of the train station. Noise from outside in the early hours.
loaction and the size of the room not easy to find the car park and away from the hotel
Comfort and cleanliness, friendly staff. Very good location to explore Leeds, the pubs and not far from Royak Armouries. My main reason for visit was to try the real ales available in Yorkshire, do a tour of Fox & Newt brew pub and most importantly to say farewell to Tetley`s beer as brewed in Leeds. The Discovery Inn was the perfect location to plan this visit. Only one thing, the toilet did not flush very well. I literally had to push to handle about twenty times to get it to flush very moderately.
The helpfulness on the reception staff and the proximity to the railway station. Very uncomfortable bed and opening in window in the shower room that would not close. Overpriced breakfast.
Big room for thr price!
Helpfulness of staff; range of equipment; location; high quality specification; extras in lobby. Stale smell in room
The facilities in the room were superb, and the location excellent. The staff were also first class. My only gripe would be the slightly small bathroom, but this was a minor issue, particularly for the very reasonable price. I would definitely stay again.
The flexibility on check-in and check-out times. As well as the ample facilities in the room. We found dirty socks in our room left behind from previous guests. The bathroom and kitchenware could have a been a little cleaner.
Friendly helpful staff very clean and comfortable place No all good
Excellent staff at arrival and departure. Althought there are cooking facilities there is no where to sit and eat. We had to sit with our plates on our laps. Trays would have helped or a table, but not sure where that would fit! The remote for the tv didn't work despite the night receptionist changing the batteries. (Not a major problem).
The unit was roomy and comfortable. The staff were particularly helpful and friendly. On line access and a screen with keyboard was great. It was hard to work out how to work the washing/drying machine
They have studios room with all equipment!! floor a little noisy.
Helpful staff and central location Difficult to locate for first time in a car and Impossible to park outside. Found the right car park by sheer luck!
Great check-in, we arrived about 11:00am and the room was ready. Friendly staff, no problems leaving our bags the next morning so we could enjoy our last day. Will definitely use again.
i would highly recommend the hotel to both business and leisure travelers, situated idea for relaxing stay , rooms excelent standard, staff fantastic and very helpful as a regular visitor to Leeds i will be a regular guest at the hotel for certain
Good looking hotel, stylish and comfortable.
The overall feeling of staying somewhere very luxurious and the friendliness of the staff.
it was very upmarket, and the staff could not have been more helpful. very good value for money. nothing
The staff simply could not have been more accomodating or helpful. Room was great, really good size and the bed extremely comfortable. Sometime took forever to get telephone answered on reception especially in late evening. Mobiles simply did not work in the building. Lighting in room could have been better. It was a little dark.
The room was perfect for a romantic night away - the room was lovely and the bed was so comfy you wouldnt want to leave the room. The service is excellent with very approachable staff. no complaints -