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Computer access, comfortable beds The pool was very small and outdoors. There was a charge to make local phone calls.
Everything, from A to Z Too many children during my valentine week-end stay
it was great experience and i would like to go back to Sheraton when i will visit Quebec city during the summers... Over all the hotel is great and i do not think of anything negative about the hotel... beautiful, comfortable and clean...
Very well appointed room. Great value for the money and close to alot of local businesses. My only suggestion would be to have front desk staff have a better understanding of English. I know this may be a touchy subject as you are based in Quebec. It would certainly only make better the stay of many of your travellers which come from English speaking Canada.
um, we weren't really there long enough to get a good idea, we were just stopping over. There was no mini fridge in the room.
good value for money.Very clean, quiet and hotel staff are very nice, . Close to downtown (The ferry is about 5 mins away by car)
modern beautiful no indoor pool or hot tub was available
Clean, neat, tidy, and new. The window opened. The water tap splattered water as the pressure was hard to regulate and the sink was too close to the mirror. The tub was dark so as no one could soak and read and there was not electrical outlet in the bathroom to shave or hair dry.
The hotel is very decent and it was exactly what we were expected when we booked the rooms.
Wonderful location, elegant hotel with great view and nice bar. No concierge available much of the time. Elevator not always operating.
The renovated room and view We were first provided a non renovated room that was not clean, requires a lot of maintenance. Our AC didn't work, ceiling and the mirror lights didn't work. On the 2nd day we informed the desk while heading out in the morning. The issues were not rectified upon our return. We called again prior to leaving for dinner. Upon our return, we noticed the lights were fixed but the AC didn't work all night. Neither was any follow through from the hotel regarding the issues. No follow up call to the room to check on us. Not a luxury service. On the 3rd morning I called and asked for the manager and the AFOM said she would upgrade to renovated room and waive the $40 upcharge as if it was a favor. We had not slept the night before and gladly accepted the offer.
Location, architecture,overall experience, elegance, staff readiness to please, convenience Phones in the room didn't work, dental kit took too long to get delivered,
Beautiful hotel, friendly and super accommodating staff. Wish we had more time to use the pool and to relax at the lounge area by the pool. It is close o all. We will go back again. Parking is pricy. We got complimentary water the first day and then no more afterwards. Water is $8 a bottle in the room! Lobby could use some updating.
Well kept facility and competent staff. Great location. Would come again. But . . . you run a luxury hotel. And then you do a Motel 6 maneuver and charge people for WiFi in their room. I would expect this from an American airline company (the worst customer service businesses on the planet), but not from a top-end hotel chain.
Location Polite staff Clogged bathtub Dirty shelf in the closet
The hotel staff is very professional and helpful, and location is close to most travel attractions. It's a landmark hotel with signifiant history. None
All staff was very accommodating and a pleasure to deal with.
Staying in a historic building in a great city. Didn't touch the car for 4 days. Great dining both in and around the hotel at a number of spots. Unbelievable views. Only that I didn't plan on a longer stay.
Beautiful interior and exterior, pool and related facilities were generously appointed. Small room (even the "deluxe" room). Comfortable bed, but not THAT comfortable; my bed at home is much more so. There is a charge for every single thing... $16 a day for internet access is a joke, $36 a day for valet parking, $18 for a small pour cocktail at the bar. If I had it to do again, I'd stay somewhere else and visit the Chateau. Unless you are loaded and the money means nothing to you, I'd suggest the same.
The location was fantastic. The pool area and terrace. The architecture and history of the building. Staff was wonderful. Crowded, expensive, no wifi, average room.
The location in Old Town can't be beat. The staff was very helpful in suggesting & reserving dinner. Handled room issue with free upgrade when I didn't accept lesser room. First impressions: a disaster! Tried to give us a double bed for our king reservation. Two of the three elevators were down. Took an hour for bags to make up to room. No towels in room when we arrived. The white wine had been used & filled with water!
No pool! Huge disappointment!
Incredible staff (with very good English as well) Great location with lots of restaurants and places to see nearby Historic district a short walk away *Very* impressed with the room would be an understatement - 23rd floor overlooking the old city. We almost stayed an extra night! Everyone was extremely friendly and with our limited French we were able to easily get by (many people answered in English anyway). Parking for a big pickup was difficult. It would be good for the front desk staff to still refer guests to the valet but to know if the guests have a big pickup to direct them to the 2 main places for parking. We were told down and to the *left* which took us to a very tight underground parkade for $24 for 24 hours; however, there was a nice open parking lot to the *right* which was $16 for 24 hours.
The location and the view from the bedroom It's old, run down, not very friendly. The pool, fitness, sauna are all very filthy. It's time to invest and refurb' The price for the quality is very bad, we felt it was a pure rubbery. The restaurant has no flexibility for breakfast and charges you almost $8 for a baggel !!!!! The towels and the beds were completely run down!
We loved the pool area! We had a three year old daughter and she loved it. The location of the hotel was great and close to everything. We got a room for 3 people. When we got there it was 2 double beds. I wish we had a choice as one queen bed would have been better (with a small child) instead of two double beds which was small for a couple.
one of the best luxury hotels we have stayed at -in the whole world- best location in quebec-friendiy smart staff-we really enjoyed the concord-chuck davis from wisconsin usa
Waiting for elevators was horrible. Sometimes waited 20 minutes....when it finally stopped at our floor it was full. In the lobby there was a waiting line to get on 25th floor tough to take stairs
Fantastic location for touring Old Quebec City and the Citadel. Restaurant not a great menu. Lobby not very inviting.
Really great location! Prompt staff. Really old. The sink leaked the whole time, the grout was yucky, everything felt really old, the bed was not very comfortable, no pay per view...
The service and the cleanliness, but primarily its location right off the hwy. I was doing a long road trip and just needed a comfortable overnight stay on my way through.
Huge clean rooms, great breakfast & service Nothing
The bedroom is wonderful, very neat and comfortable. One of the best hotel room I've ever been.
Staff and facility Nothing. Liked everything. Nice location, facility, breakfast, rooms, staff.all 4 of my friends enjoyed too.
We had a very bad experience at the hotel, but will detail what happened in the complaints email I will send separately. One thing that was missing: nowhere could we find any documentation or pamphlets or anyhing, either in the room or at the front desk, of things to do and see in the city. We were given one map, sponsored by a shop in Vieux Quebec. I was there with my husband and two kids, and we did not have any idea what to do and see.
i liked the service your staff provided especally the door men i had a auto problem and they were very helpfull and very kind
Location Views We had breakfast at the restaurant and I had the lobster Benedict. The potatoes were stale and my eggs were full of egg shell. I let the waitress know and their solution was to discount 15%. The meal was over $20 and should have been removed. There was a snow storm the day of checkisses out so I informed the FD that we may need to stay. When I went to check out around 2 pm, flight was departing, she said there would be no additional charge. Then she said because they made a new reservation that they would charge me $50 plus tax. I think this is ridiculous. The hotel is well located with great views but is not modern or luxury but sterile. The food is over priced for the lack of quality of the food.
Location, just in the middle of city.... Pay Parking even though have booked room
The hotel is strategically located near the beautiful old Quebec section of the city and to shopping areas and restaurants..
every thing was ok they didn't explain very well about parking, and had some problem, and din't have plasma tv,
Outdoor heated pool and sauna were wonderful ways to warm up! We loved the view from our "river view" room.
great location right off the trans canada highway. Front desk very friendly they did not have my reservation when I arrived so I did not get the room I wanted
Takes about 20 minutes to get to the Quebec City attractions buts it's well worth the money. The only unsatisfactory thing was that our room smelled a little of smoke. Room smelled of smoke
The room was a corner King room - it was very, very spacious and nicely furnished.
easy to find
Everything went as planned and when we wanted help it was given immediately.
Everything was really nice None
My husband did not like the smell of our room, He thought it smelled like someone had been smoking in it, but i think it was the smell of the cleaning solution.
The room was large and we'll equipped We asked if we could get the room earlier (before 15h00) because we at tented a wedding but we were told that it's not their problem! Ouf!!!! They certainly did not invented customer service; that's for sure.
I like the hard floor room, feel clean more than carpet floor. Price is good compare to others in Quebec city and pay as I stay. Overall feel comfort and good service. I will consider to stay here next time. The Air Conditioner is kind of noise
Stayed for one night, Aug 03/15. Dinner that night and breakfast the next morning in the hotel restaurant were excellent. The staff were extremely pleasant and helpful. I suggest you get the breakfast deal they offer upon check-in. Well worth it. Nothing!!
This was a very nice hotel in a great location and the staff was extremely friendly and helpful.
Familiar chain and knew what to expect. Great, friendly reception. Distance to old Quebec City
Staff were excellent & bilingual Room clean, modern and free wifi Valet parking was great so one could walk (IF you're fit!) the relatively short distance up steep hills into the Old City Pet friendly Neighbourhood was safe, but certainly not the most attractive part of the city
My husband and I thoroughly enjoyed our stay here. It was within walking distance to visit Upper and Lower Quebec. it was also close to the city transit which we used to visit the Mall. The room was very clean and the bed was very comfortable. I would stay there again.
Service at breakfast was very slow
Excellent Location. Room was very clean, very comfortable. Would recommend to anyone.
Services was excellent. Staff was very friendly and helpful.
The hotel staff is kind and helpful The room had a funny smell and during the night there was a constant noise of an engine running. On the day of departure there was only one elevator available although big groups of children needed to go down as well and the stairs were locked (fire hazard!).
We liked the international ambiance in the hotel, its employees' friendliness and helpfulness and the hotel's proximity to the various parts of town.
the pool and the hot tub and the shower in the room was amazing the fact that the pool closes at 10:00 p.m. and the restaurant was pathetic for the brunch andcheck in should be earlier.
Comfort of the bed, proximity
queen size bed group but not including breakfast
We received an upgrade, which we appreciated very much!
The room was clean, cozy and had all the amenities you need. The bathroom has an amazing bath tub that can be enjoyed with the aromatherapy oils provided by the hotel.
The food and comfort of the hotel. I liked everything about the hotel.
it was quiet , everything was super
Rooms were excellent, staff were friendly and shuttle service into Quebec city was really convenient It was further out of the city than we first realised and we thought this might be a problem, but as it turned out this was not an issue as the shuttle service provided by the hotel was reliable, comfortable and easy to arrange.
Breakfast was very filling (bacon, eggs, toast, coffee) Manager was very helpful in telling me best places to visit and how to travel depending on traffic, where to get wine etc. The beds were comfortable and clean The rooms was spacious and the wi-fi was fast - might be because we were the only guests Looking at the pictures, I did not realize it was a motel so the outside was not appealing as it looked like a Motel 6
Oh gosh, that breakfast....perfect!
Leaving in the morning Paper thin walls, constant ticking noise from heaters, noise from everywhere!! Stick to the big name hotels, this one is crap!
The staff were great, continental breakfast & free parking were a plus! Location was within 10 to 20 minutes from the majority of tourist attractions.
Great, friendly staff. It was nice that they offered a complimentary continental breakfast. The selection was limited to toast and packaged muffins. It would have been nice if it was a little higher quality, but generally the hotel was very nice.
Easy to find, close to the main highway (take exit 141 if you're coming from the east). Free wireless internet was nice. A bit far from downtown, but close to the main shopping areas.
Clean rooms Lack facilities like electrical sockets, closet for clothes. Not enough space in the room for quadruple occupancy. The air condition louver is fixed, not able to turn.
Great for the price!
cleanliness of our room
- The price - Free continental breakfast - Free parking - Close to the highway - Commodities nearby (Tim Horton's, gas station...) We got a smoker's room and were advise of that just when we got to the hotel. And the whole room smelled like an old ashtray. Discusting!!! The room was clean, but was nothing amazing... a basic room. It's unfortunate, but mostly it's that smell that made my experience in that hotel kind of bad... the rest was pretty average.
The accommodation was excellent
Very clean. Very good wireless internet. Quiet. good showers. Had luggage carts. Easy access to trans Canada. Some of the Staff find it hard to smile. Others were great.
very good service, clean, not noisy, very kind staff the shelf with hangers should be larger and placed at the entrance of the room, not above the bed
Good nice & clean hotel, not very far from City center, quite conveniently located near Autoroute 40 for people coming from Montreal or USA. Competitively priced compared to other hotels of the same category in the town.
Breakfast -very simple
The room sucked. The air was not working. Lousy coffee. I will not return.
I really liked the service. They treat you nice even if you don't speak French. The room was great. Nice view. I honestly liked everything about this hotel. If I was to go back to QC I would stay in this hotel. Oh and the manager was great. He answered all my question and gave us suggestions as to what would be best for us to do.
Hotel was in a great location. Able to walk to attractions and restaurants. Would stay there again. Staff was friendly and helpful.
The hotel was very convenient to Vieux Quebec and near excellent restaurants. It was very good value and I would stay there again. The staff were helpful and pleasant.
the bed is comfortable; the location is awsome! the free space of the room is too small, also the internet is so bad. Theres one day that the staff not clean our room.
Well located in the centre of the city. Room was comfortable for short stay. Parking a bit expensive though.
Room very good Like a zoo at feeding time hotel could not cope with the number of guests it at breakfast time thank goodness foe the exits down three flights of staire or we would still be there now waiting foe a lift with out doubt the worst embassy suite wqe have stayed in the lobby was adisaster area not worth trhe money we paid
I thought it was everything I hoped for and more.Loved that Starbucks was right across the street!
staff was very helpful, bus stopped right at the corner of the hotel, restaurant in hotel was very good
a pleasant reasonably priced hotel in an excellent location with above average facilities and helpful staff
The concierge was very helpful and affable and the hotel was within walking distance of Old Quebec. I was shocked to see that the hotel's restaurant was "St Hubert" chicken, a chain in my opinion only a bit above McDonald's! But the bartender was pleasant. There was no other choice, even for breakfast. The parking was very expensive for what it was: tight spots and very few of them when we arrived on Tuesday afternoon. The staff at the check-in/check-out never smiled. I found that odd.
I liked just about everything there. It's excellent. The swimming pool is small, so I didn't bother to try it.
The hotel was clean, service was excellent, lobby had a welcoming atmosphere, rooms were tidy and organized, bathroom was spotless, the hotel women were beautiful. Pillows kind of uncomfortable, room furniture looked a little bit too vintage for my taste. Reminded me of my grandma's home - not a bad thing but interesting point.
The hotel is close to downtown and easy to access restaurants and shops. The staff is friendly and helpful. . .
A very beautiful quaint hotel , it's clean and the staff are wonderful and it is in a great location walk out and you are in old Quebec perfect located
Excellent professional staff very pleasant and friendly. Clean room. Excellent location around great restaurants coffee shops shopping and petite Champlain which was magical
Traveled from Toronto to Montreal to Quebec City to NS and this was the most affordable hotel of the whole trip. An amazing location in QC - right near old Quebec and walking distance to everything you would want to see. Hotel is nicely decorated in lobby, and valet parking made things easier. Wasn't the most modern or fancy hotel but it had Quebec City charm and everything else you could want. No breakfast that I saw but the shops and restaurants are a step away from the front door! There wasn't anything to complain about. I would stay here again.
right in the heart of everything staff was excellent
The location is fantastic and staff was great. Room was very clean. Did not include breakfast or parking ($25 per night). Only some outlets worked.
The best part about the Hotel Clarendon is the location and it has impressive history. Rooms are fairly clean. Rooms are very cramped, beds not that comfortable and there is no private parking. The reception/concierge could use some brushing up on customer service as well.
location very cramped room
Location central to sites in old town
The location was great , and the staff were very helpful.
Very nice room with courteous staff. Pleasantly surprised by the place. The bar dud not open until late and the restaurant didn't serve dinner but with all of the bars and restaurants in Old Town, this didn't seem to pose a problem.
Loved the location! Staff was helpful and friendly. Rooms were very small. Parking. Taxes! Most of all, my grandson forgot his stuffed animal, Curious George, in room 622, there was no response to communication and he was not able to get it back! This is devastating for a 3 year old! I still hope that that can happen!