Levittown Hotels

The proximity to the beach. Having to ask to clean my room and fix my room phone.

Accessibility to FT Buchanan Room humidity, smelled funky, furniture had rust

View of the beach was nice and bed was Comfortable Room was small and had few amenities

The location was great for walking they old San Juan and to get on cruise ship. A/C in our room didn't work. Only received two channels on tv. Advertised as having its own casino inside hotel and there was no casino. Very disappointed.

Nice view to the bay, pretty roof swimming pool and good gym No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservation.

Great place to stay at since it if very close to the cruise port. Wish they had a shuttle to pick up at the airport. Also pool was too small. Need different tile for the pool area because that tile is very slippery.

Would really like my money back. I have told everyone I know to NOT book through Kayak nor stay at this girl.

Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing. Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat. The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday. The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice. Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again. Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.

Some of the rooms are modern, clean and spacious. The location is superb; close to highways (but not too close), many restaurants, the beach, convenience stores and many other atractions. The lobby looks great and the staff, at first impression (see "What did't you like?" section), seems knowledgeable, useful and amicable. Management decided that 3:00 AM on a Tuesday was the perfect time to, using pneumatic hammers and drills, install a sign on the exterior of the nroth tower (where I was staying)!! After some negotiations (you would had thought this was a given) with the front desk they agreed to move me to a room in the south tower. However, that room was not clean, the bed was not amde and the closet doors would not open. The front desk offered to send maintenance to fix everything...AT 9:00 AM!!! Once again it took some convincing, but they finally move me to a clean and, more importanly, quiet room. The hotel manager promised to credit my account with two nights and parking fees; however, during check-out they refused to give me a receipt saying that it would be emailed to me. I am still waiting for the email or the credit.

Pros: Lobby: very clean, with friendly staff at front desk. Nice aquarium. Free water and coffee. Plenty of room to sit and lounge with descent music and accessible large screen televisions. Location: across the street from walgreens. On the corner of Ashford Avenue. Most places within walking distance. Cons: Wrong room: we reserved a king bed but instead we were given two Queens without being told. We found when we walked into the room that it was the wrong room. The front desk eventually corrected the mistake Poor vector control: there were ants and roaches in the room. ants on the carpet and night stand. Woken up to a dead roach on the floor near the door Poor AC: the window AC wasn't able to make the room cooler than 73 degrees Fahrenheit despite the setting being at a lower number Dirty towels: the white towels had stains on them and would leave lint on the skin after drying off Bedding: stiff bed. Their was no underlying bed liner Parking : an open lot behind the hotel with no visible security presence.

Outdated and deteriorated exterior facade. Bar area can use an update. It's a good 20 years behind. More outdoor seating can be added to the terrace.

Beautiful hotel and amazing location with some great amenity options. The staff was very poorly trained and had terrible customer service skills. In our stay we got completely ignored by a consierge, had to wait to check in an hour after the check in time, a stuffed animal taken from our room by house keeping never to be returned. To top it off the walls are painfully thin, and a group of 6 teenagers got checked in next to us. Loved the location but will stay elsewhere at my next visit.

The taxes were supposed to be encluded- they were not!!

Nothing I paid a butt-ton of money to stay at this hotel. The girl at the front desk didn't even say hello to me when I was checking in. That says it all right there. Then she hit me with a massive resort fee, which definitely was not worth it. Then I said to her: "If you're going to hit me with an 18 percent resort fee, you might want to ease the blow with a simple greeting." Probably won't be headed back to Puerto Rico anytime soon. I'll just stay in NY where people treat you like shit, but at least you're still in NY.

location to beach and pool Dollar you to death. They charge 22.00 a day for beach taxes and do not tell you to you check out and then apply it to the 200.00 that you must put down when check in. ( THIS IS JUST FRAUD ). when I paid 6.00 usd to use there computer in there business center, the internet would not work. They refused to refund my money. Told me to come back tomorrow and i could use the computer for free. I told them i was checking out today and wanted credit for my 6.00. I was told by management they could not refund me. Due to these hidden cost, we moved to a different hotel.

Liked the pool and beach. Service was horrible. Staff wasn't friendly. Had to ask front desk 3 times for someone to unclog our bathroom shower (super unhygienic) and after everything was said and done they didn't come to fix it or move us rooms. They didn't even compensate us for the horrible inconvenience. The place felt really run down and in a not so safe location for walking around. Additionally the bathroom wouldn't stop flushing all night so the sound of water was really annoying. Not to mention the smell of this rancid running water. Waist experience at an intercontinental (which I'm truly a fan of usually).

I guess the Outback at this location was a plus. Check in process. 2 workers working the front desk. One with her head down, another talking to another person on in maintenance. No feeling of being welcome at this property. Hotel room had cracked tile, mold and black spots in the tub in the bathroom. Also asked for a wine opener to enjoy a bottle of wine in our room. The bartender didn't have a wine opener!