Pros: I loved the helpful staff and community vibe. The best part though was how magical everything looked and felt - it seemed like a tropical secret garden!
Pros: Chef Jerome was amazing. The outdoor showers were different and an awesome experience. the zen music and overall vibes from the guest house were truly amazing and I couldn't have picked a better place to stay. The dreamcatcher was like an oasis. I feel recharged and better overall after staying there for a few nights. Truly it is a unique and life changing experience!
Cons: The distance between our room and the bathroom was a bit far, especially in the middle of the night. You have to walk outside in the dark if you are staying in an artist room. But I guess bags apart of the whole experience.
Pros: This place is run by some buddhist (?) owners, so the atmosphere is very pleasant, peaceful and quiet. Guests have the possibility to take part in the community life (for example to join yoga lessons) but are not forced to anything. The only limitation is that if you want to use the kitchen, you are asked not to make meat as it is strictly vegetarian. The rooms are very well designed and very clean. The public spaces are also very nice and clean with a lot of trees, bushes, gekons and birds. As the house is in the gated community just one vlock from the beach, it is away from main traffic and therefore very quiet. We felt like in another world and did not mind at all that there are shared bathrooms only. I highly recommend to stay in this place if you want to rest.
Just 4.5 mi (7.2 km) from the airport, The Dreamcatcher puts you within a 15-minute drive of San Juan Gate and Puerto Rico Convention Center. Freebies like WiFi and self parking are added perks, and guests can keep active with onsite surfing/boogie boarding. Other highlights at this boutique guest house include a terrace and a garden.
Pros: This place is wonderful. The neighborhood is fun, the beach is close, and the hotel staff extremely friendly and helpful. the business is family owned and operated and it shows. Skip the big chain hotels and stay here; you won't regret it.
Cons: Ventilation fans in the bathrooms would be a welcome addition.
Just 4.4 mi (7.1 km) from the airport, Dream Inn PR features a rooftop terrace and puts you within a 10-minute drive of Puerto Rico Convention Center and Jose Miguel Agrelot Coliseum. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks. Rooms offer up nice touches like premium bedding and down comforters, along with LCD TVs and refrigerators.
Pros: We had an excellent time, highlight was that our room window opened fully, facing the ocean. Beautiful!
Pros: The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage).
Cons: Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.
Cons: I arrived at 3:40 pm and was told that the room I booked is not available. The front desk staff guaranteed that it would be ready by 4pm, but when I came back at 4:06pm I was told again the room is not ready. I finally checked in by 5pm and nobody explained why. They gave me two key cards and one doesn't work which kept me out of the room when I came back from swimming the other day. It is the most terrible experience that I have and I definitely don't recommend this hotel
Cons: Still holding money on my credit card.
Pros: The rooms were luxurious yet charming, the staff was very helpful and the pool/lounge area was great
Cons: Not much to dislike.
Pros: Everything was Fantastic
Pros: Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.
Pros: Excellent venue.
Cons: Poor staff. Very stuffy. Don't use Uber as the staff will ask you to have the Uber pick you up at the curb vs the hotel entrance.
Pros: Beautiful room - even the pull out couch was extremely comfortable - memory foam mattress! The lobby staff (registration, concierge, bell hop, etc) was very attentive and friendly. The hotel has a very classic feel of old luxury. I would definitely stay there again!
Cons: The beach was actually over at the neighboring hotel, they said we would have full service at their beach but every time we went, they were "out" of umbrellas on the Vanderbilt side of the beach. We counted and they only had about 12 umbrellas in total for Vanderbilt guests which is ridiculous! Also the are designated for Vanderbilt is over in the corner without a direct view of the ocean. I was disappointed.
Pros: I love the service everyone was so kind and helpful. The hotel was beautiful inside and out.
At Condado Vanderbilt Hotel, you can spend time at the beach enjoying cabanas, beach umbrellas, and sun loungers, plus you'll be within a 10-minute drive of San Juan Cathedral. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and hydrotherapy. 1919 Restaurant, one of 3 restaurants, serves Mediterranean cuisine and is open for dinner. There are 4 bars/lounges and a poolside bar, and rooms at this luxurious hotel get the details right with deep soaking tubs and premium bedding.
Pros: Beautiful hotel, wonderful hosts, located in an old world city.
Pros: Every staff interaction was terrific. Friendly, eager, helpful, welcoming. Front desk, restaurant (tapas bar, food and staff shine!)
History just walks the halls with you!
The rooftop pool and hot tub with harbor view at sunset was something special.
Then we left a coat behind, and discovered it after our cruise ship left, they packed it up and Shipped it home.
Cons: Having to leave so soon. Should have booked a much longer stay!
Pros: The attention to detail and quality was evident in the furnishings and finishes of the hotel. The staff as courteous and responsive and the daily guest wine and cheese reception was a nice touch. It's location is hard to beat and the hotel blends well into the historical city of Old San Juan.
Cons: There is a lot of traffic directly outside. Not good for early check in.
Pros: I liked everything. The staff was incredibly accommodating. The hotel itself was amazing and exactly what I wanted, which was a place with character and charm. Do yourself a favor and stay here.
Pros: It's a historic building with an invaluable art collection.
Cons: Their claim to have a pool is ludicrous.
Located in the heart of Old San Juan, El Convento, a member of Historic Hotels of America and Small Luxury Hotel's of the World, has set new standards of luxury, comfort and service while preserving the unique character and mystique of the hotel. A former Carmelite convent built three hundred years ago, El Convento was completely refurbished with special attention given to the preservation of the original structure. Each of the 58 rooms and suites recreates Spain's golden age while the entertainment system, Wi Fi internet access, and modern bathrooms fulfill the needs of today's traveler. Relax by the pool and enjoy the magnificent view from the terrace while you sip a glass of wine. Dining is a constant joy at El Convento. From the casual patio restaurant to the regal splendor of the Jose Campeche ballroom you will enjoy a true culinary delight.
Pros: Cozy & comfortable, beautiful decor and great location to explore the city. Very friendly and helpful staff.
Cons: The walls/doors were a little thin, so we could hear everything going on outside
Pros: The location was excellent & the staff very friendly.
Cons: The room is original & decor great, just a bit too tight for comfort.The breakfast request was for 7am, it arrived at 7:20, with taxi pick up at 8am. Maybe a selection of tea, not just green tea, and coffee ready & hot h20 would have taken off the edge.
Pros: Old world charm, quiet, helpful staff, in the heart of Old San Juan, friendly cats, beautiful art work, and a comfortable mattress.
When you stay at Villa Herencia Hotel, you'll be in a fantastic location, just a 5-minute walk from San Juan Gate and San Juan Cathedral. Free perks include WiFi and continental breakfast daily between 7 AM and 10 AM. Rooms at this boutique hotel offer up nice touches like pillowtop beds with premium linens.
Pros: Olive Hotel was first class service. Wonderful staff. Very friendly and my wife and I always looked forward going back to relax and the roof top bar and pool was just perfect!
Pros: The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for?
Cons: The fact that I had to leave!
Pros: Its an amazing boutique hotel
Better than expected!!
A unique luxury boutique hotel inspired by the fascinating journeys of the owners to the Mediterranean. The dcor is designed to transport guests to the allure of the European lifestyle in a Caribbean scenario. Located in the fashionable Condado area, the hotel has a fabulous rooftop with lagoon views and private verandas in all rooms. Its ultrachic restaurant, Sage Steak Loft, is one of San Juans finest new restaurants by local celebrity Chef Mario Pagan. You might recognize Chef Mario Pagan from his appearance at Food Networks Iron Chef. O:live Boutique Hotel is part of the Small Luxury Hotels of the World and recently won the title of Best New Boutique Hotel of 2013 and Worlds Best Design Boutique Hotel in 2014 by the prestigious boutique hotel awards in London. Adults only hotel.
Cons: Breakfast potatoes. I would like a more veggie friendly breakfast
Pros: You are a few miles from the pier at Hyatt House. Good complimentary breakfast.
Pros: Friendly staff, all in good condition, everything is new. The location is in the San Juan convention center district, we book it for a convention and we walk to all the activities. Nice view to the harbor and the cruise line. If you are traveling to take a cruise (Royal Caribbean terminal) it just right there. Overall is a 4 star hotel.
Hyatt House San Juan provides a comfortable environment that remind guest of home. The Hotel features 126 spacious rooms that feature Atlantic Ocean and San Juan Bay views. Located in the Puerto Rico Convention center district and next to San Juan Bay Marina. The hotel is conveniently located just 10 minutes from The Luis Munoz International Airport and steps away from Historic Old San Juan, Condado area and Ocean Park Beach.
Pros: Proof super friendly and helpful and the place was awesome!!!! Perfect location
Pros: La Terraza is a beautifully restored hotel with tile flooring, alcoves, and a beautiful rooftop terrace. There are modern touches as well like walk in showers, flat screen TVs, and a rather reasonably priced mini bar. The beds were very comfortable and the view from the terrace was pretty impressive. Last but not least, Carmen, the front desk manager/coffee barista was incredibly charming, kind, and knowledgeable. If you're looking for a place to stay in Old San Juan, this is it!
Cons: There is virtually no street parking available which I believe is just a symptom of that part of the city. However, there is a parking garage around the corner but it's a flat rate of $20/24-hrs so be prepared. We also had a difficult time getting to the hotel once we reached Old San Juan due to construction and lots of one way streets. I suggest avoiding the rental car and using some sort of public transport or your own two legs.
Pros: Quaint. The staff was very friendly and hospitable. It was a perfect location for seeing old San Juan
Cons: The room we had was next to the kitchen so we heard noises throughout the night. But it wasn't bad and I would still come back. My wife and I loved the room overall.
Pros: The facilities and staff were excellent. Beautiful rooms, old world charm with modern water pressure and comfy beds. St. Germain is just down the street, and fabulous coffee right around the corner.
Cons: The infinity pool is hoy tub sized, but the view is lovely.
Pros: The hotel had so much character and thought put into every detail. our room was gorgeous! They were very accommodating about us leaving our luggage in a side room when we were several hours early for check in.
La Terraza de San Juan features a rooftop terrace and puts you within a 5-minute walk of San Juan Cathedral and Castillo de San Cristobal. Guests indulge in massages, then grab a bite to eat at the coffee shop/café. There are 3 bars/lounges and an outdoor pool, and rooms at this Colonial hotel get the details right with premium bedding and rainfall showerheads.
Pros: Updated facilities
Good reliable wi-fi
Beach across the street
Plenty of restaurants in the area
Friendly and helpful staff
Bus right in front of hotel
Pros: Good location across from the beach, near the airport, and close to attractions and shopping.
The pizza restaurant on site is awesome. The girl that works there was super nice!
Nice bar I lobby
Cons: A few of the front desk staff need customer service training. 1 was just plain rude!
Confusion over my 2nd day reservation on their end but I had to physically go down to the lobby and show them my confirmation. 5 minutes later I get a call from another person asking if I needed a late check out. What?!?! I literally just showed you my confirmation for TWO nights.
There is a nice large pool but only 8 loungers and 2 tables. Our group of 3 and another couple had to lay or sit on our towels on the concrete.
Lack of lightning in the room, but it's a boutique hotel so I guess that's expected.
Charge at check out was $40 more than what was quoted when I booked.
Pros: THE WHOLE ROOM WAS VERY NICE EMPLOYEE WERE VERY HELFUL IN TAKING CARE OF US TO MAKE OUR STAY WOUNDERFUL
Cons: THE RACKET COMING FROM THE OTHER ROOM WAS SLOVED BY THE EMPOYEE WORKING THAT NIGHT THANK YOU DOREEN SOMNER
TRYP by Wyndham is a select service urban hotel brand with over 110 hotels in many of the most exciting cities across Europe and South America, including Madrid, Barcelona, Paris, Berlin, Lisbon, Frankfurt, Buenos Aires, Sao Paulo and Montevideo.Designed to suit those with a penchant for travel and new experiences, we offer a one of a kind experience that encourages you to get out and enjoy the city, socialize and live life to the fullest.TRYP offers several specialty guest room types, such as Family Rooms with bunk beds for young families traveling with children, and Fitness Rooms complete with exercise equipment, for travelers who like to work out when on the road.
Pros: We loved the atmosphere and the staff. The rooms were fun and the whole family was comfortable. We would stay here again and recommend it to our friends visiting Old San Juan!
Pros: I liked the location on Calle Fortaleza, close to good restaurants and to parking lot.
Cons: The room was incredibly small.
I need to talk to someone in the front desk to get my key, and they had a sign that says "for help text x number". Nobody answered until the next day when I had left already. How did I finally get my key? I opened the desk and there it was, no help, no security, no supervision. I just took it and kept going.
Pros: This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay.
Cons: It can be a bit noisy but at no fault of the hotel. When you stay on Fortaleza St you are in the center of the action and hear music from neighboring restaurants. We did not mind this. Being in the center of things was important to us and we felt part of the activity and excitement that is Old San Juan.
Pros: This is a very charming little hotel in a great location in the middle of Old San Juan, and the staff is incredibly friendly. I highly recommend it.
Cons: The bed was pretty hard.
I overpaid because I booked through this site. I would have paid much less booking with the hotel directly. I recommend you do that.
Pros: Hotel was very cleaned, staff was so attentive and personable, room was comfortable enough for 2 people.
Cons: I very much enjoyed staying at this hotel, but it does not meet the lowest level of fire safety standards. There is only one open stairway leading to all the floors and no secondary means of escape--not even a fire escape. There is not separation between the lobby and the restaurant. There is no sprinkler system.
Pros: We loved our stay at this cozy little boutique hotel in the heart of Old San Juan! Lots of character and small rooms (which we liked and found so comfortable). Loved the chandeliers in the bedroom and even bathroom! The staff was so accommodating and friendly and hauled my overstuffed, incredibly heavy bag all the way up 5 flights of stairs with no problem (they don't have an elevator yet). The rooftop was so unique and overlooked the city too! I would highly recommend if you're looking for a different kind of experience than the Hilton and big chain hotels.
Cons: They're currently installing an elevator but the staff will gladly carry bags up the stairs for you.
Pros: The position is great , the staff is excellent, clean, nice,the best place to walk Old San Juan
Pros: Staff was super friendly and helpful. Joyce promptly answered my emails/questions before we got there. Location was perfect. Right in Old Town San Juan.
Cons: Couldn't find an outlet in the bathroom. Made it a bit more difficult to get ready in the morning. Room was small but wasn't an issue for us because we were only in our room to sleep.
Pros: Beautiful hotel!!! Excellent staff! Fantastic location. Our A/C was leaking and they could not get it to stop. The hotel had no other rooms available so to fix the problem they moved us to a nearby hotel. The new place was beautiful as well and it felt like we got an upgraded room. We were very impressed with how the situation was resolved so quickly and smoothly.
Cons: Nothing! Would have loved to have stayed there if the A/C would have stopped leaking. But they fixed the situation very quickly.
CasaBlanca Hotel features a rooftop terrace and puts you within a 10-minute walk of La Fortaleza - Palacio de Santa Catalina and San Juan Cathedral. For a bite to eat, guests can check out Cafe Americain, which serves local cuisine and is open for breakfast, lunch, and dinner. Rooms at this Mediterranean hotel offer up nice touches like comfy beds and designer toiletries, along with flat-screen TVs and room service.
Pros: Great staff and great accommodations! We only ate once at this hotel but it was very pricey but the food was above average. Hotel is in a great location and is within walking distance of many restaurants and other attractions. I would visit again!
Cons: Obviously pricing of hotel restaurants is going to be pricey but it was pretty steep. I wish they offered something along the lines of a free continental breakfast. Other than this I cannot complain!
Pros: Great pool for toddlers! Awesome restaurants and service. For lunch La Isla restaurant kebobs are highly recommended. Our room had a ocean view that ir worth the extra money.
Cons: Beach is great but watch out for little kids cause waves are unpredictable and can get very strong from one second to another. I suggest keep them at the shore.
Pros: EMPLOYEES VERY NICE WORK VERY HARD TO PLEASE YOU
Cons: LOBBY MUSIC VERY LOUD I USED EAR PLUGS
Pros: Nice hotel, a little bit old
Staff members are great
Location is one of the best in San Juan
Nice Beach front, nice poll area, everything else is below average
You have CSV, Walgreens, and many restaurants walking distance
Cons: Everything is overpriced
Rooms are old and small
Bar is noisy and crowd not cool at all
Casino area looks aweful I didn't wasted time on it
Pros: I love how they had all the Amenities on site, and the Staff was Polite always willing to help and offer refreshments.
Cons: The Rooms had a little Moldy Smell. Other wise my kids love the Pool and the Beach.
Pros: Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing.
Cons: Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat.
The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday.
The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice.
Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again.
Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.
Pros: I saw all the resorts and this on has the best bang for your buck. I am a young doctor and went with my girlfriend and did extensive research on best water front resorts and this is the one because of the pool and service. Becareful other hotels are in front of rocky beaches that will ruin your vacation. This has great beach prime location and amazing options on things to do.
Pros: Staff is really courteous, upgraded our room for free. Always smiling, will help you no matter what. Had an amazing stay, and will definitely come back again.
Pros: We loved the amenities, cleanliness , and attentiveness of staff in addition the local of the hotel to all different conviniences
Cons: Nothing to dislike
Pros: Our family loved the close proximity to the beach.
Cons: Taxis were too expensive. There's not enough public transportation.
Pros: Service from the staff was excellent. View from our room was fantastic. Room and grounds were kept very clean. Beach was lovely and kept clean. We really enjoyed our stay and would like to return.
Cons: A little pricey. Also someone was smoking on their balcony. We could not sit on our balcony one evening because of the smokers. I was told that the hotel policy allows smoking on the balconies as long as their balcony door remains shut. That may be fine to keep smoke out of the room but it doesn't help guests in nearby rooms. Smoking should not be allowed anywhere on the grounds, including balconies.
Pros: Wonderful live music at pool and in lobby. Beautiful beach, plenty of chairs and umbrellas. Nice pool, just a little chilly.
Cons: Food is so-so and overpriced (no big surprise).
The San Juan Marriott Resort & Stellaris Casino invites you to explore an unforgettable blend of style, comfort and convenience. Business and leisure travelers alike will be delighted with our hotel's exceptional oceanfront location on famous Condado Beach, steps from the water and near a variety of captivating attractions; we're a short distance from Old San Juan, the Puerto Rico Convention Center and much more. Every one of our spacious, impeccably designed hotel rooms offers luxury bedding, a flat-screen TV, a large writing desk, high-speed Wi-Fi and a private balcony with stunning views of Puerto Rico's capital city. You can also take advantage of our state-of-the-art Wellness Center, as well as a heated outdoor pool and a vast range of exquisite on-site restaurants. Select our hotel to set the stage for your next meeting or social occasion; we boast tasteful beachfront venues and terrific planning and catering. Elevate your visit to Puerto Rico at the San Juan Marriott Resort & Stellaris Casino.
Pros: The location was perfect. It was next to a casino, Walmart and other food places and the concierge was very helpful.
Cons: Scanning the parking ticket every time we left the hotel.
Pros: Best thing about this hotel is the staff. They were all friendly and helpful.
I would stay there again.
Only downfall is lack of gluten free options for the breakfast.
Pros: *Lo bueno; Es el mejor hotel del área metro en términos de valor por tu dinero. Excelente servicio, precio bien razonable, incluye desayuno, limpio, bastante nuevo, casino, plaza del sol y restaurantes.
Cons: *Lo malo; Deben reservar estacionamientos para huéspedes. Las cortinas del cuarto no funcionaban.
Pros: Beds are super comfty and cozy, the air conditioning it's wonderfull, rooms were pretty and well decorated, lots of space in the room. The staff was nice
Cons: Pool is super small, we could not enjoy it because it was full of little kids and there wasnt any space, parking is like $10 per night, and they ended charging more, food is a little expensive kitchen and lobby are in the same area not divided, there are not so manny fun things to do at the hotel
Pros: Hyatt place was in a great location close to the historic area of El Morro but located in the center of the "city like" area. Was VERY clean and I am a lucky hotel stayer. The service of the staff to accommodate was exceptional. Everyone was very friendly and helpful when we arrived. This hotel has a great pool area for kids with an awesome mini water park.
Pros: Location access to the hospital where my mother`s was being operated on. Breakfast was outstanding...
Cons: Front desk personnel treated me like cattle. Herd me in and herd me out. Rude comments made by the young person named Jose were very unwelcome. Regardless Hyatt will never again get any of my hard earned money.
Pros: the hotel is modern and new. Plaza del sol, a shpping mall is nearby. You have lots of establishments for eating.
Cons: location depends in what do you plan to do. If yor are visisting old San Juan is far away fron the hotel. It is half an hour trip by car.
Pros: This hotel is new and are very clean an confort.
Cons: Breakfast need to improve. It is self service. The service is not good.
Pros: Breakfast included hot choices, applebees and casino on premises. Overall good location. Room was spacious. Only hotel in this area, very much needed. Hotel staff very welcoming....
Cons: The pool area is very small and not very inviting.
Pros: I liked the location close to my parent's house. The breakfast included on the price was excellent. The 24 snack bar had variety and the food was fresh. The staff was very nice and polite. The room was always clean. Thank you
Cons: I would have liked the garage included on my price. The gym needs antibacterial sprays to clean equipment after you work out.
Centrally located in the heart beat of Bayamon while convenient to San Juan and Luis Munoz International Airport. Hyatt Place San Juan/Bayamon combines style and innovation to create a completely new hotel experience. An experience that offers an array of services and features designed to meet the evolving needs of today’s travelers.
Pros: Loved the happy hour that included free drinks and snacks, the free beach chairs to borrow, the swim up bar, the modern design of the hotel, the helpful staff, the free breakfast, the comfy beds.
Pros: From staff to wake up call eveything was on point
Pros: It was very clean, comfortable and everything you would expect from a Hampton Inn and Suites.
Pros: Nice.we would recommend it to anyone for a short stay..
Pros: I loved the staff are excellent the pool area is fascinating, as the fourth very cute and the food deluciosa
Cons: I dont report it why all is excelent
Pros: I liked the fact that everything was very clean and neat, even thou the hotel is almot at the end of the street,
It's still walkable to the rest of the places you would like to go..(shopping, food, entertainment, beach).
Cons: On the other hand I didn't like the fact that they have extra charges after you pay everything online, they charge you for parking, $10.00 per night and also $28.00 extra per night... Those were the other charges after we had already paid everything online.. Just keep in mind that you have would have to pay "extra"
Daily Resort Charge will be added to the room rate and includes: 2 hr reception M-SatPool-beach toys, towels, cooler available/Nearby casino match bet coupon/Poolside activities select days and times/Remote wireless printing. This charge is in addition to the rate quoted and not govt imposed. The Hampton Inn & Suites San Juan hotel is located in the center of the trendy Isla Verde tourist district of San Juan, Puerto Rico where the beaches and night life are only minutes away. Our hotel is adjacent to night life, casinos and shopping, and over 25 restaurants within walking distance that range from casual to fine dining. Corporate travelers will enjoy our great location near the airport and easy access to Hato Rey, Santurce and Carolina business districts. Our San Juan Hampton Inn & Suites features 200 amenity filled hotel rooms that include coffeemaker, hair dryer, iron and ironing board, premium cable TV and high-speed internet access. Guests can request one of our 52, two room suites with refrigerator and microwave as well as connecting rooms and cribs. Our San Juan hotel consists of two towers connected by a lobby with a glass wall overlooking a tropical garden and swimming pool with swim-up bar and whirlpool. The hotel offers complimentary wireless internet access in the pool and lobby areas. Sure to please the busy executive or Puerto Rico leisure traveler, San Juan Hampton Inn & Suites hotel guests will enjoy complimentary On the House hot breakfast buffet served daily as well as our fitness center and business center. For a nominal charge, guests can utilize laundry/valet services, a concierge/travel desk, a guest laundry facility, meeting and banquet rooms and audio/visual equipment.
Cons: Lost my eyeglasses , i called first they say they found one and later no trace of them.. .strange.
Pros: Good location, everything was clean, great staff.
Cons: Parking not included.
Pros: Live that the rooms were clean and modern.
Staff was super friendly and helpful.
Cons: It was a bit of a walk to hot spots. If you're ok with walking 10 minutes or more to the nearest hot spot then your stay will be a walk on the beach!
Pros: Hotel staff were friendly and informative. All areas of hotel were very tidy. I felt very welcomed and appreciated during my stay.
Cons: The foot sham on the bed had stains. Cleaning service did not clean the glasses we used in the room. Hallways were quite cold for my taste. A bit pricey. Seems to be the norm in San Juan.
Pros: free cookies and ping pong table. staff was very friendly
Cons: Lobby smelled like sewage. there was a stain on one of the towels. The bed comforter looked dirty, but I think it was actually the stuffing just clumped together from washing many times.
Pros: It was a wonderful experience. The staff was warm and friendly, and the room was immaculate.
Pros: La localizacion
Cons: Precios altos, el area de la picina pequeña y tenia muchas ojas. Me cobraron dos veces la trasancion y no me ofrecieron algún descuento o estadia. Aun espero por mi credito de vuelta.
Pros: Gave us access to Isla Verde Marriott courtyard facilities as well. Staff was great! Across the street from a supermarket, near plenty of restaurants.
Cons: Hotel menu was unimpressive, pool area not attached to the beach, but really there is a ton to like about this hotel!
Pros: Customer service
Cons: House keeping. They took too long to clean our floor.
Pros: Good location, lots of restaurants and shops within walking distance.
Pros: Excellent staff and service
Cons: Resort fees but this would go for all hotels in the area.
Daily Resort Charge will be added to the room rate and includes: Access to our Beach Club w/ lounge chairs, umbrellas & beach towels, use of bicycles, in-room bottled water, guest internet access, business center services. The Doubletree by Hilton San Juan, a modern full-service hotel, offers a wonderful balance of relaxed comfort and the hospitality for which San Juan is known. Enjoy upscale amenities and location in the popular Condado area of Puerto Rico’s capital city. Stay within walking distance of sandy beaches and the best casinos. Our beautifully appointed hotel is only 3 miles from the Old San Juan historic district and 5 miles from San Juan International Airport (SJU). Our freshly renovated hotel has much to offer business and leisure travelers alike, with contemporary guest rooms and executive accommodations that include in-room conveniences like 32in flat screen TV, MP3 clock radio, high-speed internet access, microwave and mini-fridge, and luxurious Sweet Dreams beds. Enjoy the finest in regional and international cuisines at one of our hotel restaurants, serving breakfast, lunch and dinner daily. Or, enjoy your favorite beverages and cocktails in sophisticated surroundings. Additionally, our guests have use of hotel amenities that include: A state-of-the-art Precor-equipped Fitness Center Spa Room - massage appointments available In-room dining Private courtyard with sparkling, tropical pool and whirlpool Complimentary wireless internet access in lobby and pool areas Stay productive and connected in our Business Center, providing fax, photocopying, and secretarial services as well as complimentary high-speed internet access. We’re close to nearby Hato Rey and the Milla de Oro business and banking district, San Juan’s New Convention District, and Plaza Las Americas Shopping Center. The Doubletree San Juan hotel has 4 versatile meetings rooms with modern A/V and connectivity capabilities. We offer complete support services to facilitate your important conference, seminar, luncheon, business meeting or family reunion for up to 60 guests, including themed events that can be custom-designed to your unique specifications. Our hotel is a short walk away from exciting San Juan nightlife and casino district with dozens of tempting restaurants, cafes and shops. For the more adventuresome, San Juan rum bars, pubs and nightclubs offer excitement. Also within walking distance are the Puerto Rico Museum of Arts and Luis A. Ferre Performing Arts Center. Old San Juan, home to the centuries-old fortresses El Morro and San Cristobal, charms with its cobblestone streets and amazing museums, and no visit to San Juan is complete without visiting the old town’s historic and cultural sites. When you visit San Juan, our professional and caring hotel staff looks forward to welcoming you to the Doubletree and beautiful Puerto Rico with our signature warm chocolate chip cookie at check-in.
Decanter Hotel features a rooftop terrace and puts you just steps from San Juan Cathedral. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Rooms offer up nice touches like premium bedding and rainfall showerheads, along with flat-screen TVs and room service.
Pros: Modern look that is on the beach with pools and in a nice area. Every part of the hotel was clean including the gym and toilets. The restaurants were also excellent with good choices and healthy options available. Overall awesome and would definitely recommend this luxurious hotel.
Cons: Resort fees. I feel that the hotel is priced right and that there is no reason to tack on resort fees. Drinks a little pricey
Pros: hotel staff was very friendly and helpful. hotel was right on the water, great drinks and food. Located in a nice area to walk around at any time of the day. Close to shopping, and local restaurants. Hotel guests were a mix of families, couples, business, and groups of friends. There was an adult only pool as well as 3 others. Will definitely be going back and staying here!
Pros: Well maintained despite not being a new resort;
Modern, comfortable and clean rooms;
Large staff and very friendly and accommodating;
Adult pool! It was the most quiet and least congested area. Not sure some people knew it was there.
If you like resorts and don't mind the crowds you will enjoy this hotel.
Cons: Party-like atmosphere on the weekend- if that's what you want you will have a great time. Personally, I didn't like the music on the beach. Also, the beach is fairly narrow and the main beach area and pool area are both crowded with chairs very close to one another. I prefer more space and don't want to be sitting an inch away from a total stranger. It can be tough to find the sun in the afternoon when the hotel casts a shadow on the beach. Scope out a good spot early.
Pros: Loved the suite with full kitchen. Would do this again!
Cons: HOusekeeping was not cleaning room if I did not ask or let them know I was out. Room did not get made up last day at all, and I was out all day.
Pros: The beach and pool facilities are great
Cons: My room did not electricity for 48 hours, the hotel would not offer much more than a complimentary buffet breakfast.
Pros: Vibrant, entertaining but also relaxing and luxurious. Staff was friendly, helpful and courteous. The facility was clean, never noticed bathroom soap, towels, tissue empty or a mess. Room was a suite with ample space, balcony and kitchenette. It seemed much more suited to adults only but there were families. Location was great, right on the beach. Bikes were available which we took into Old San Juan. I would stay here again and again with adults.
Cons: On occasion, I felt that the music was too loud (ack! I'm getting old!) But that was really it.
Pros: I loved the 3 different pool options. We used the adult pool the entire time, which is much quieter and has a beautiful infinity pool overlooking the ocean.
Most staff were so friendly and helpful.
Menu is pretty reasonable and prices are comparable to surrounding area, except quality is much much better. Tuna salad was my favorite thing by far.
Cons: Mixed drinks were weak and pricey.
Rules weren't always enforced. Example, there was a 5 year old at the adult pool for about 2 hours until someone finally noticed. We were also told we couldn't bring our own mixed drinks to the pool, yet others would blatantly have a 6 pack from cvs out in the open.
Hallways were a little dingy.
Pros: Beautiful hotel with open lobby and modern clean feeling.
Cons: Even though the reservation was a prepaid, I still got hosed with a resort fee. A couple of bottles of water and a beach chair shouldn't cost 25 bucks. Got the runaround as to why my Marriott status was worth nothing at this resort property.
Pros: All 3 pools were beautiful. Definitely worth the upgrade to an OceanView Suite. The views are out of this world! Restaurants all had good food, even poolside. Pleasantly surprised. Would definitely return To PR and stay here again.
Cons: Nothing to complain about
Pros: location and beach were great.
Pros: Wonderful service, style and ambience. Would go back in a heartbeat!
For a memorable oceanfront retreat, book your visit to La Concha Renaissance San Juan Resort. We offer all you need for an exceptional stay, with distinctive, tasteful architectural touches, elegant resort rooms and suites, an impressive assortment of luxury amenities and an awe-inspiring location, steps away from the sandy shores of San Juan, Puerto Rico's Condado Beach. No matter your reason for visiting Puerto Rico, our first-rate on-site resources will allow to you indulge in true rejuvenation. Unwind in style by our Sereno infinity pool, maintain your workout routine at our resort's fully stocked fitness center or sample mouthwatering seafood, inventive tapas and much more at our selection of exquisite restaurants. In addition, our resort can help you elevate your meeting or social occasion here in San Juan; choose from a variety of one-of-a-kind venues, which combine for over 30,000 square feet of contemporary event space. Beachfront luxury knows no bounds at La Concha Renaissance San Juan Resort.
Pros: The beds were great, clean and perfectly firm. Pool was very nice. We liked that they provided chairs and towels on the beach even though it wasn't beachfront. The free happy hour is a huge plus.
Cons: There was a good amount of mold on the tile in the tub- I like to take baths when in hotels because I don't have a tub at home, so this was kind of gross. It is very loud from people in the atrium area as well as the loud music they play in the pool. I still slept pretty well since the beds are far away from the door closest to the atrium. Overall good value for the money. I wish there were microwaves in the room since a grocery store is nearby.
Pros: Everything in this hotel is nice, Happy hour!! Just few blocks away from Ocean park beach.
Cons: The only thing I didn't like is the parking fees ..
Pros: This hotel was clean and had a lot to offer for the price! Although not located on the beach it was only a 4 min walk and worth the scenic route!
Cons: The breakfast and the free happy hour made the trip!
Pros: I guess the Outback at this location was a plus.
Cons: Check in process. 2 workers working the front desk. One with her head down, another talking to another person on in maintenance. No feeling of being welcome at this property.
Hotel room had cracked tile, mold and black spots in the tub in the bathroom.
Also asked for a wine opener to enjoy a bottle of wine in our room. The bartender didn't have a wine opener!
Pros: Nice pool, though not for lap swimming. The jacuzzi was nice and hot, though it could use more jets. We enjoyed the Happy Hour with free beverages. The "free appetizers" are just taco chips and popcorn. The free breakfast is alright - get there early if you don't want to wait in a long line. Includes greek yogurt, fresh fruit, as well as hot foods.
The hotel is a short walk from a beautiful beach, where the guest is supplied with free chairs and towels. Umbrellas may be available for those who arrive early. There are some great nearby restaurants, Metropol is one. "Old Town" is 6 miles away. Nice, but don't get stuck in all the gift shops unless you really enjoy that kind of thing.
Cons: The WiFi is useless. There is loud music playing often, which can be heard in any room, as all rooms surround an atrium.
Pros: The pool was great but unfortunately no access to jacuzzi at night. Within walking distance to a nice beach.
Cons: Service was extremely slow. Had to wait an hour for a tiny pizza at the pool area and it took us 45 mins to check out due to very slow service and not enough staff on a busy Sunday morning. Lastly, we ordered glasses to our room that never came and there was a dirty towel in the bathroom when we checked in.
Welcome to the Embassy Suites San Juan by Hilton - Hotel & Casino in San Juan, Puerto Rico! Your search for a Puerto Rico Vacation Package and for Puerto Rico hotel specials starts and ends at our San Juan hotel and casino. We are located in Carolina, just a half mile from Luis Munoz Marin Airport (SJU). Our San Juan Casino boasts comfortable suites and the "jackpots" at the Oasis Casino are awaiting your arrival. Our hotel is a short walk (two blocks) away to beautiful Isla Verde Beach. Our rate always includes a made to order breakfast and two hours of free drinks to all our registered guests in our comfortable suites. Daily Resort Charge will be added to room rate and includes: Guest Internet access; designated beach services at Isla Verde Beach with chairs, umbrella & towels; $10 Casino match bet coupon per stay; unlimited local calls and pool toys & floats. This charge is in addition to the rate quoted and is not a government imposed charge. Our San Juan Puerto Rico hotel is also your destination for meetings, events and spectacular weddings. Our dedicated Sales and Catering Department will work directly with you from the planning stage to the event itself. We pride ourselves on our service and product and we know you will plan to return to our San Juan, Puerto Rico tropical paradise for your next event. Please feel free to ring the hotel directly at 787.791.0505 and we will gladly assist you.
Pros: The room was very spacious for a family of 4. Food options are good as well with a couple of restaurants. A good stopping point for a day if you are on your way elsewhere. Very close to beach.
Cons: Casino in hotel means that there's always a buzz in the lobby area. Though it is set apart so was not a big deal.
Pros: Room was alright
Pros: The beach area and nightlife
Pros: Restaurants on the beach had great views and delicious food. Hotel was very clean.
Cons: You get charged for every little thing.
Pros: Good location and facilities, not a big Hotel, everything was easily accessible.
Cons: Remodeling job in progress above the first room they gave us, the noise was disturbing, room was outdated. The second room they gave us, after our complaint was on a higher floor and recently updated. Why not gave a clean, updated and silent room on first instance?
Pros: Staff was very nice and place was beautiful restaurants were very good
Cons: We had a lot of problems with ac first night
Pros: Beautiful hotel right on the water. Staff was very nice and accommodating.
Cons: Airport was very close and you could hear the planes at times. The food at the hotel restaurants was over priced at night. I wish the pool side restaurant was open all day.
The Courtyard Isla Verde Beach Resort is ready to make your dreams come true here in Puerto Rico. Our modern hotel is located right on the beach, and features every amenity you need to enjoy a relaxed vacation. All of our resort rooms include plush pillowtop bedding, free Wi-Fi and premium bathroom products. Many rooms also offer private balconies, allowing you to step out into the Puerto Rico sunshine. Elsewhere throughout the hotel, you can work out in the fitness center, take a swim in the outdoor pool or dine at one of our several superb restaurants. Those hosting an event here in Isla Verde will be thrilled with our gracefully appointed venues and our beach location. Plan an outdoor wedding ceremony with the Caribbean just steps away, or host a successful meeting in one of our oceanfront rooms. And be sure to explore while you're here; our hotel is a short distance from Old San Juan, El Yunque rainforest and more. Treat your family to a truly special getaway here at the Courtyard Isla Verde Beach Resort.
Pros: I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!
Pros: Love the casino love the Metropole restaurant love the pool
Cons: I don't like it there is not a beach in the hotel
Pros: I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.
Cons: The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
Pros: Hotel is clean and friendly staff
Cons: Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
Pros: The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.
Cons: Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
Cons: Housekeeping is mediocre, they take too much time to get the whole floor clean.
Pros: The infinity pool was great! Rooms were nice and beds were extremely comfortable.
Cons: The rooms didn't have vents and the food and drinks are expensive.
Pros: Good location and hotel looks great
Cons: The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
Pros: The view the infinitity pool and the casino
Cons: The staff at nice and also they don't change your sheets everyday unless it's requested
Pros: The rooms are clean, facility well kept, and staff friendly
Cons: The bed was not as comfortable as we expected
Pros: It was close to convention center.
Cons: It does not have facilities to clean your clothes at your own. It should have a small laundry area. I stayed 4 days for a volleyball tournament, and I had to clean the uniforms by hand everyday. They just have a few fridges we were put on a wait list and never call us.
Pros: Rooms were very nice, clean and comfortable. The staff was warm and friendly. Loved the total non-smoking environment which amazingly included the casino. We also appreciated having the green option available for opting out of daily room service.
Cons: Had difficulty getting service in their restaurant in the evenings. In fact, one evening we were the only two patrons and after being seated for 10+ minutes with no waitperson approaching us, we left to go eat elsewhere. However, breakfast was great!
Situated in the midst of the Puerto Rico Convention Center District and next to the marina, our hotel is a district centerpiece that is conveniently located just 10 minutes from the international airport and five minutes from historic Old San Juan. An abundance of on-site activities are sure to keep you busy and relaxed. We offer several great dining options, a terrace lobby bar, world-class casino, full-service spa, 4th floor outdoor infinity pool, and we are a short drive from the beach. In our 503 stylish rooms, including 22 superbly appointed suites, state-of-the-art amenities will help you rest easily: 40" flat-panel televisions, Wi-Fi access, a spacious and well-lit desk, and the Sheraton Signature Sleep Experience for great comfort.
Situated just 2 blocks from Condado Beach, this stylish property offers a hot tub and free WiFi. Each room has a flat-screen TV and DVD player. Set in attractive gardens, Casa Castellana B&B Inn features individually decorated rooms woth air-conditioning, an iPod dock and satellite flat-screen TV with DVD player. The private bathroom has toiletries and a hairdryer. Free tea, coffee and snacks are available at Casa Castellana B&B Inn, and there are barbecue facilities on site. You can also find various cafés and restaurants within a 5-minute walk. Guests can find within a walking distance the beach, casinos and nightclubs. The property is located in the stylish Condado district, just 1,641 feet from the Museum of Modern Art. The historic centre of San Juan is 4 away, while the airport is 5.6 miles away.
Cons: We didn't like the partying and the loud music
Pros: The front desk staff upon check-in was very welcoming, helpful and informative.
I love that the physical integrity of the lobby has not been changed (yet).
The entertainment (Calma Carmona) on Thursday night at the lounge was amazingly talented!
Cons: Hilton recently purchased the property and are in the process of a $60-million renovation project. The soft opening was February 5, 2017 -- two weeks prior to our stay.
According to the staff we spoke with there are currently only 50 rooms completed and available for rental. This became obvious when the hammering and drilling started at 7:30AM! Sleeping-in while on vacation was impossible.
The casino in the lobby has been removed! This use to be a huge draw and great source of entertainment. Evidently there is no plan to replace it.
The non-authentic food by the pool was less than mediocre.
Although there were only 50 rooms available for rental there weren't enough chairs by the main pool with the swim-up bar to accommodate the guests. What will happen when they are at full capacity?
The construction dust near the second pool made it difficult to relax and breathe.
Pros: The location was great
Cons: No microwave for guest to use
Pros: Love the accommodation,cleaning,staff was great
Not family hotel,there's nothing for kids even teenager
Cons: It's very expensive,we pay $21.00 dollar just for a bottle of water and a banana smoothie by the pool
Pros: Beach area is beautiful
There are plenty of pool options
Lots of eating options on the grounds (all are pricey such as $25 for a burger, fries, and a Coke)
Our room wasn't ready even though it was after 3:00pm, so we got a $50 hotel credit!
Near an area with good food options like US chains, US fast food, Puerto Rican/Dominican foods, bakeries, pizza, and burgers.
Cons: It felt like overall they need to update the grounds
They are charging you based on what the hotel used to be in it's glory days, not what it currently is.
Mini fridge kept popping open/didn't cool drinks that well.
You need to get to the pool area by 10:00 to get a bed or chair with un umbrella.
Pros: Beautiful older resort close to Resturants
Cons: Way over priced. Payed 400 total for room for one night and had to pay 50$ to use the pool and beach area. I would never stay at this hotel again.
Pros: Ballroom, Restaurant Meat Market and La picolla Fontana, Lobby music, casino
A/C of the room was good
Cons: Housekeeping staff were always talking on the corridors in the floor and with there cellphones on with loud music. Curtains of the room were broken
Space of bathroom is too small and uncomfortable
I tried to call from the room phone to housekeeping and nobody answer it.
Floor of the room was not clean after housekepping
The A/C of the lobby was too warm
Daily Resort Charge will be added to the room rate and includes: Guest internet access; welcome beverage; in-room coffee and bottled water; lobby live entertainment; 24 hr access to Fitness Center; entry Brava Night Club; unlimited local & toll free calls. From peaceful beaches to vibrant nightclubs, you’ll find the best of island life at El San Juan Hotel, Curio Collection by Hilton. Our hotel is popular with guests and locals alike, with a choice of restaurants, bars, live entertainment and family activities – all located along 2 miles of the pristine Isla Verde Beach. We’re also near Old San Juan’s historic attractions, and SJU Airport is just 5 minutes away. With no passport required for US citizens, our hotel is an easy tropical getaway. Relax in our newly refreshed guest rooms and suites, all thoughtfully designed by award-winning architect Jeffrey Beers. Guest rooms feature floor-to-ceiling windows, sensor-activated air conditioning, a large HDTV and complimentary WiFi, and suites offer stunning ocean views and the option of one or two bedrooms. Make every day unique with a wealth of resort amenities and tropical pleasures. Play table games in the casino, and dance all night at Brava Nightclub, one of the hottest scenes in Puerto Rico. Book indulgent treatments at the spa and salon, or sunbathe at 4 sparkling pools. Our Caribbean oasis has 9 restaurants and lounges that span casual to refined, and the lobby taps into the island nightlife with live music and dancing. Plan your destination wedding at our San Juan hotel with 40,000 sq. ft. of event space, including lush outdoor areas and an elegant ballroom for up to 1,000 guests. Our expert staff is pleased to help with catering options and event details.