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Nice lobby, friendly hotel stuff, nice eniroment too old, breakfast food is not good, waiter offered a baby sit to us, but no seat belt and my 2 year old son felt down from the chair to the ground, furtunately no hurt. There are very limited shopping and restaraut choices in less than 10 minutes driving. Not convenient to move luggages to room.
I just wish we had booked a longer stay!!!! Beautiful and luxurious, excellent service and amenities, and the beds were SO COMFORTABLE!!!!
Our room was just perfect. We so enjoyed breakfast the next morning in the Verve Restaurant. Great choices, well-prepared and a staff that showed they cared! The smoked duck omelet was fantastic! We needed a place to crash after our fun time at the U2 Concert and this was a great choice.
The staff was really really nice and everything was clean and mostly modern The rooms still felt older but it still had a lot ofoder amenities
Very nice place, old but well maintained I couldn't figure out where to park.
Location. Second room was very nice.
Food was very good A good clean room and comfortable bed
I've been staying at the Toll House hotel four times a year for the past several years. For past visits the "free" WiFi used to be very slow, intermittent, and required constant re-logging in (or you could pay a daily fee to get adequate service). This visit I was pleased to see that they had upgraded the WiFi: it remains free and provided quite good performance throughout my stay,
The grounds locked nice. We rented three rooms. The only thing that I felt was not outdated was the carpet. One room the toilet seat fell off. Another room the leg on the desk chair was broken. The temperature of the water in the shower kept changing. I would never stay here again.
Large facility, pleasant staff, reasonable prices. This entire hotel is in bad need of a complete remodeling, Rooms are very old and smell musty. Primitive bathroom fixtures and furniture. Bedding is not modern and not very comfortable.
The location is close to town It has not been updated, ever. The short pooled water. Loud construction beginning at 7am outside my patio door. Very much like a motel 6.
We needed a basic, inexpensive local place to stay for a night while our house was being painted. The good parts: the room was reasonably quiet (not much outside noise), bed was comfortable, and breakfast was included in the room rate. The room was in a very bad state of repair. Two of the electrical outlets had their plates separated from the wall, with the wiring visible. We were afraid to plug anything into those outlets. Also, the surface of the bathtub was peeling off large areas of the front of the tub. This did not affect the usability of the tub, but it conveyed a really crummy, shabby impression. As is often the case in buildings of this age, the wall-mounted heating & air conditioning unit was quite noisy when running.
This was a very nice stay. The free hot breakfast better than most. Has restaurant on site with room service. Food was good and beats out trying to find somewhere to eat in a strange town. Bed was very comfortable and slept great, was safe and quiet. Just than we had to pay a toothbrush and toothpaste but was only 50 cents!
Clean, comfortable, upscale, great location in heart of city near restaurants, businesses, arena, light rail, freeway. Wonderful accomodations. Easy check- and check-out. Expensive parking. We parked in a garage one block from the hotel to avoid unreasonable $26 nightly fee. Most big cities charge this much, and higher, but why do have to shrug our shoulders and say, "that"s just the way it is". It feels like the baggage fees on the airlines.
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
Walking distance to downtown San jose & Staff was great
Rooms Staff at the door
Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
I liked that it was downtown close to bars, clubs and restaurants.
Great location and amazing hotel. The amenities were good as well. The rio was a nice size and I had a view of Levi Stadium. When I came back to the hotel at about 11pm there were no parking places. I believe outsiders were at the bar or guests had their friends visiting. When you are paying for a hotel room it's annoying not being able to park in the parking lot.
check in and out convenience. Movies extremely expensive.
It's a good hotel with all the facilities you need, conveniently positioned across the road from the Hyatt convention center. No free WiFi, which for the price of the room, I would have expected.
Andy the concierge took care of us like an old friend.
Everything was great Everything was good all people there are helpful
Clean. Comfortable beds. Great shower. Friendly helpful staff.
Helpful and friendly staff who keep up with the demands and requests of the guest. Also, a very quiet and clean space that allowed us to get our rest.
The restaurant had very high quality food for the price and the bar was elegant and very accessible. Need to have FREE wifi in the rooms! This is 2015 AND the hotel is in the heart of silicone valley. For shame! Hilton
Room was excellent, except my city view was a view of the stadium. Can't really complain about that though it was fine. They even sent up a bathrobe to my room when I asked. There was some youth convention going on which wasn't really a problem. However it took me a while to get on the elevator to get to my room
The staf was extremely accommodating and friendly. the food in the restaurants was of excellent quality and the Lounge Bar was an excellent place to relax and grab a light meal. The room was large and perfect for my business trip. I liked everything about this hotel
The design of the hotel is amazing! I love the modern feel and everything feels new. Downside was I came on a day where teenagers called "future business laws of America" were staying for the weekend. They were loud and obnoxious in the hallways, elevators, and at the pool. It seemed like I could never get away from them!
Was given a double bed instead of a king. Uncomfortable and had to sleep in two different beds
Amazing views, great service and great bar
The hotel is dated and could use a remodel, but it was reasonably priced. The room was clean, large but old. There was a jacuzzi tub in the bathroom which we didn't use. The switches and timer where outside the bathroom which dated the place. Still the room was good for what we needed it for. We had a good stay there.
Lighting in the room was poor, the shower temperature would constantly fluctuate between scolding hot and just barely warm. The hallways still smelled of fresh paint and carpet was a bit tattered. Location isn't bad and the staff and breakfast was great.
Walk to the SAP Center. Free parking. Free breakfast. Nice rooms!
Everything, from cleanliness of our room to the friendly service.
Guys at the front desk are all super nice. Lady at the front desk could try smiling.
Nice staff Being woke up at 3am due to excessive loud noise outside the hotel window
Is a great hotel, in my groups opinion it was better suited for many people than the Fairmount Hotel. Next year for fanime we will be staying at the Arena Hotel the whole time.
Close proximity to SAP center for events. New carpet and furnishings. Had a refrigerator, microwave and coffee pot in the room. Air conditioner did not work, it was blowing hot air. Bathroom was dingy looking but superficially clean. Their recent remodel did not include the bathroom.
The room was beautifully remodeled with high ceilings and lots of space. Continental breakfast was filling and fresh. My first impression of the hotel was not great, however, the staff was friendly and the rooms were very clean. The rooms above us were a little noisy.
Location was convenient The staff was unfriendly, I did not feel welcome. The lighting in the room was terrible, air conditioning difficult to adjust, and carpet was dirty
This is the best place to stay if you don't want to drive when attending an event at the SAP Center, which is less than a 10-minute walk. I also like that the place is very clean, the hotel and our room. My friend was in town to attend a concert with me and we were both very happy with the accommodations, especially since we just wanted a clean, safe place to stay and this was the place. The complimentary breakfast was pretty decent too. They had hot and cold options. The hotel is a bit dated but my main concern is cleanliness and safety.
Pam at the registration desk was friendly and professional. Great first impression! I did not receive the complimentary breakfast that was advertised; confusion about a coupon. I was a bit disappointed in this.
The close proximity to the light rail and bus stops ,with very friendly and helpful staff Only two sachets of coffee left in room to use which meant after a night cuppa nothing left for the morning. When I left a note to the maid asking for more only one more sachet was left ---barely adequate for two people!!??
Rooms are spacious and clean. You have to pay for almost everything else; internet, parking, breakfast.
Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport. Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.
Very friendly staff. Nice breakfast. The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.
The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice. The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.
I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.
Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.
The airport shuttle was terrific to have.
Beautiful grounds Nice rework of what was there previously Nice pool and hot tub Good lounge Ample parking Comfortable bed Difficult to get to (in the middle of a neighborhood) Staff wouldn't print me a receipt (big issue on business travel) Pool / spa could be open later
Everything from the room/bathroom was spotless incredibly clean . beautiful place to stay. Absolutely no negative comments to say.also GREAT STAFF! Very helpful and on point..even if I have to go out of my way to stay here again it would be worth it.very quite also.no traffic noises etc.will be back for another stay asap!!!
The grounds are really nice with a large and comfortable patio seating area and swimming pool. The furnishings in the room were old, old, old, and poorly decorated.
Staff incredibly attentive The shortness of our stay
We stayed here 1 night in room 121. It was a suite with easy access to the swimming pool. The back door lead right to the swimming pool. The pool looks bigger in the picture but it's still a excellent size. The staff was great and Sunday brunch was delicious. Good hotel to relax and get away from the regular 9-5. The only thing I can critique is we were there on a Saturday and there's was nothing special for dinner. The bar food was ok and room service food was ok. No restaurants walking distance but no big deal. Everything was releasing
I had called ahead to make sure I coukd check in late, but when i got there, I couldn't find the front desk person (or anyone) for 5 minutes, then when I finally found her, she found my reservation, but couldn't tell what rooms were available & so had to call her manager, and long story short, it was just over half an hour between when I walked in the front door and walked into my room. She said it was her second day, which I can only imagine is really overwhelming, so I was trying to be patient, and I've had good experiences every other time I've stayed there, but i have to say, this one left a sour taste in my mouth.
The staff was very helpful when it was found out that the website I had booked through hadn't communicated with the hotel fully and they had to go digging for my reservation. But I got a room, it was very nice, even if a bit cramped, but that didn't detract from my stay. The grounds were very nice. I enjoyed their exercise room, it was more filled out than most hotels. I just wish I had had warmer weather to enjoy the pool and more time to enjoy every other feature of Hayes Mansion.
Driving up the residential street and coming upon the entrance for the 1st time gives you a feeling of stepping back in time to another era. The attention to detail and the beautiful wood trim all around gave a feeling of a very special place. I had only one night to explore the mansion and surroundings.
Great grounds and plenty of character; a relaxing venue with history and luxury.
Used condom wrapper in the drawer. Need i say more.
Friendly service; nice smells as soon as you walk in the lobby; updated and stylish decor in lobby and rooms; comfortable beds; coffee and amenities in the lobby area with computer and printer/copier; free breakfast and buffet has a really nice selection. Where the hotel is set, is just beautiful! Not alot
The proximity to the convention center and civic hall was crucial for my team's stay and this property is next to both. The accomadations and staff were excellent. I would recommend splurging a little fir the concierge lounge.
Room was very quiet, even with all of the airplane traffic on approach to San Jose Airport.
I really Liked its location, we were attending a event at the convention center and the hotel is actually leads into the convention center. That was great! We didn't have to walk at all. All staff members were extremely nice and willing to offer any help that they could offer. The hotel was very busy due to the event, but the staff still dealt with customers in a very polite and friendly manner. I also wanted to say thank you to this hotel for not treating us any different than there other guest, we have been to other hotels and due to our ethnic background have been treated like we were some how less. This hotel did an excellent job treating everybody well and respectively Thank you so much! Some of the things that we weren't so pleased with that room service had certain hours and that it wasn't 24 hours and that the rooms were a little smaller than what we excepted. But overall we had a great experience
Excellent location, top choice for San Jose. Walking distance to major attractions and night life in the area. Excellent VTA transit access as well. Also consider the Hilton and Fairmont nearby. Valet parking is $29 with in/out privileges. This is a reasonable price for the area.
Great room overall, clean hotel in excellent location. Close to shops, food, and activities. Great service and friendly staff. Convenient parking (though it costs extra even without valet) garage connected to the hotel. Only a block away from Original Joe's. Despite a few quirks, I would stay here again. Charge for WiFi (unless you are an Elite member), ridiculous prices for snack shop food and goods ($5 for a Dairy Milk candy bar, $6 for an Odwalla Smoothie!), $45 for a t-shirt! Also, the hotel smells like the air freshener they pipe in at many of the Las Vegas hotels (could be a plus if you like that). Also, the choice of "aromatherapy" soaps are awful--why not go the clean, fresh scent of soap instead of burned wood?
Top notch hotel. Clean, newly remodeled, all amenities & on site restaurants etc The valet. He did not specify pricing of valet vs self park or exactly where self park was located.
The valet service was overwhelmed since the hotel had no self park option. Plus, the valet was serving guests who weren't even staying at the hotel but attending a concert or conference in the area. It's a bit ridiculous that it takes 20 minutes to drop off a car with valet and another 20 minutes to pick it up.
Pay WiFi with speed tiers.
Had a problem with the first room but they helped me switch rooms no questions asked
The bathrooms were well furnished... Better than the actual rooms. The staff was very friendly. True price I paid was not worth the room. It was a very crampt room with ancient furniture. The rooms were a boring shade of beige and our window view was another building being constructed. It's layout seemed more that of a comfort inn with a price tag of 90 dollars a night rather than 150. It's not worth the price, if you have a car go to a comfort inn and save some money cause got the same experience.
We loved the late night pantry
The newly renovated rooms and baths are simple and elegant. The Hedley Club lounge serves good food & cocktails. Conveniently located in downtown San Jose, short walk to Convention center. The room lacked many standard amenities: 1) password protected, high speed Wi-Fi (Wi-Fi was free, slow and unsecured) 2) in room safe large enough to fit a laptop 3) stocked mini-bar (empty mini-fridge provided but there were no vending machines or in hotel shop to buy snacks & drinks) 4) in room guide/magazine with local/city info
room service was delicious and fast. Stay was very comfortable. Beautiful large bathroom. Great location.
The Valencia Hotel is one of my all time favourite hotels. the location is excellent, priced competitively and the staff are friendly and helpful. Great service!
Great hot tub and pool in a convenient location right in Santana row. Spacious rooms, well furnished and decorated. A welcome respite from Silicon Valley. N/a
the cleanliness and uniqueness of the room and facility
Fun location, great vibe, beautiful common areas and outdoor living space. Wonderful breakfast included with room. Called to confirm pool was open (November) with beverage service, were told it was and that someone would come out to offer us drinks. Nobody ever came for 3 hours.
It's super clean, the staff is friendly, the rooms are nice, there is a hot tub, there is a gym, the mattress is phenomenal -- best night of rest, it's quiet, it's in a good location for restaurants/shopping. It's a good stop if you're in the area. No complaints.
Convenient location, rooms are spacious Staff who were responsible for room service, hotel operator on phone were outright rude
Very comfortable room. Close to shopping and great food.
Staycation Paradse... Ran away Halloween night... Great food drinks and security keep fun a perfect balance
Hotel was clean. There is a good restaurant and a bar inside the hotel. There was no mini fridge or microwave in the room. a lot of empty space in the room which needed some furniture, perhaps an extra chair, or a small table. e
great service and excellent hotel
The breakfast was bomb af and they gave us a late checkout which was so clutch. The Sheraton is where its at! I didnt like how hard it was raining but theres nothing the hotel can do about that.
There was a large party going on in the banquet rooms, which you heard throughout the hotel. The worse part was when it was wrapping up. not sure what was being moved...i.e.: large furniture or equipment... But after 11 pm, it is inexcusable. I would definitely not use this hotel on Friday or Saturday night due to the noise levels.
I love the rooms. They are clean and well maintained. I feel comfortable in every room I've stayed in. The service is wonderful. The staff is friendly and helpful. I enjoy coming back to this Four Points time and time again.
I was very please with the easy check in and check out process. The room was very clean, the bedding was very comfortable. The pool area was very clean and my family enjoyed night swimming as the pool was heated. It's near shopping and eating and the parking was easy. The only thing that was slightly uncomfortable was the airconditioner. It's so close to one of the beds that the air is blowing on you the entire night.
We had an early morning flight from SJC so needed a place to stay nearby. The hotel was comfortable and had a nice shuttle. The hotel is off the beaten path and there isn't much nearby. We ended up needing to eat at the hotel bar (which turned out to be acceptable).
They actually have great cable, very friendly staff, just overall a great experience!
Our bed was comfortable and room was clean Requested early check in and rooms close together for our group. We were late for our function due to late check in because of hotel and weren't even given rooms on the same floor as our friends. Staff said they were giving us an upgrade for our inconvenience and didn't. We were very disappointed in their failure to accommodate our only two request!! For that reason, we will not stay at the Sheraton again!
It is in the ghetto. Don't plan on leaving the hotel at night.
The fire alarm went off at 2:00 a.m. This wouldn't have been a problem in and of itself; however, there were NO STAFF MEMBERS around to direct guests or inform guests on when it was clear to enter. The only person around to answer questions was a security guard with an unbuttoned shirt. The next day, I expected some type of acknowledgement or apology for the inconvenience. Nothing. When I checked out a few days later, the front desk attendant laughed about it. The staff here is probably the most apathetic group I've ever seen at a hotel. The bed was LUMPY. No matter which way I positioned myself, there was a lump in the mattress. The shower drain was slow to clear. Overall, I wish I had stayed at a different hotel.
I liked the bed it was comfortable! The room smell pretty bad, the front door didn't work properly it kept getting stuck to open it, and the cleaning people had their car in the middle of the hallway with stuff sticking out and didn't let people go through and didn't even care about people needing to go through!!
The staff were friendly and changed our room when we complained about the door jamming Rooms were clean and the hotel was mostly quiet Breakfast wasn't good. The door to our room frequently jammed Internet was slow and randomly cut out Tried the room service and it was terrible
Hotel was clean, bed was comfortable. They were very accommodating in getting us a pack and play for our infant daughter. No wash cloths. Vending was stupid expensive. Continental breakfast is extremely minimal, not a benefit worth advertising.
The bed was comfortable and the room was nice and spacious. The walls were far too thin, you could hear everything. We were near the elevator and head it go up and down all night. The fire alarms kept going off late at night which the staff called "testing." Not enough parking to support the guests. Also the computers and staff aren't stellar. I've been charged now 3 times for the hotel and am still fighting the charges with a staff that mixed up my credit card with a strangers and wasn't very supportive of trying to find a solution. I would never stay here again.
Nice room comfortable bed. Breakfast was nothing special. Quality inns have better breakfast
Very clean and comfortable. Reproductions of "real' modern art in corridors was a delight. Bath needs a soap dish and handle bars to accommodate getting in and out of tub. Desk person was very helpful in arranging a 5:00 AM ride to SFO . Airport. Desk personnel missed a 4:00 AM . wake-up call.
The front desk staff were friendly and helpful. They let me check in early after a long drive to rest and clean up for a late afternoon appointment. The coffee pot in the room was broken.
Well-appointed kitchen, full-sized fridge. Regular plates and silverware for two. Good location in Campbell for Silicon Valley business travel. It's right by San Tomas Expressway and El Paseo de Saratoga. Clean, nice room (modestly proportioned, though). HD TV and DVD player; remote that came with the TV (not with a red button that sells you hotel services and other nonsense). Common jacuzzi. I didn't partake, but it was in service and looked ok from my window, if you don't mind a jacuzzi that visible from a hotel window. Small, but decent lounge (the usual plush furniture and TV near the smallish lobby). Convenient in-house self-serve laundry facility (didn't try it, but it looked serviceable). Continental breakfeast left a little to be desired; "Eggo-ish" waffles and pre-made French toast. Wi-Fi doesn't allow uPNP. That doesn't seem like much of a problem for most people, but it means that Chromecast and similar devices won't work with the TV. That'll be a bigger deal in the future, when slingboxes are more common.
The rooms are nice Smelt like smoke on the 5th floor. Not a lot but too much!
Breakfast Buffet was very convenient especially for families Small bathrooms
The free breakfast is great every time we stay here. The rooms are big, location is perfect, and the bartenders make good drinks. The bar closed too early for us. We went back around 10 pm after the Sharks game and it was already all closed up on a Saturday night.
Good breakfast and the room was nice for a short stay. The lobby and common areas were very nice. Front desk staff was very nice, fast, and efficient. Room was rough around the edges. Traffic sounds from the highway were very loud in the room. The bathroom needed some repairs - the shower was nearly impossible to turn on the valve was so stiff. Bar staff was slow and rude.
Great amenities with pool/workout room/ and arcade, clean, and spacious rooms Room had a little of a smoke smell and I'd pass on the bar area.
Loved how nice the staff was from the initial entrance of the hotel. The room was lovely and very clean. Bathtub not very big for the suite. But that's out of their control.
I liked the drink coupon. The service was great . Our room was very nice and clean. There was too many kids around . The pool was kinda of tiny and dirty. I saw dead fly and a bandaid so I didn't get in the pool.
Very friendly staff, suites with 2 flat screen tv's, immaculate rooms, nice linens and toiletries. GREAT COMPLIMENTARY BREAKFAST!!
Very comfortable. I wanted to stay longer.
Super nice room. Very friendly staff Entire hotel was full of kids...baseball league
Staff was excellent. Breakfast was very nice. Room and bath look worn and dated. Linens were worn and had holes.
The room looks clean and nice (1) The materials for bathroom and bathtub look very cheap...like Motel 6 (2) Soap scum were very where inside the bathroom, around the walls, in between the tiles, on the floor...yuck..yuck...yuck. (3) Dust was very where inside the bathroom, on top of base board, surrounding water faucet... (4) Faucet inside the bathtub was rusty and dirty. This should be easily to take care of with $10 spray paint for home depot. (5) Rest room located on the first floor was not clean or not being cleaned regularly. Trash was overflown and just can't believe this happened at the Hyatt hotel. I would never come back here again.
Breakfast Small room, no pool or spa