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The room was warm and comfortable, the bathroom was spotless and the bed was the best away from home I have ever slept in. Tea and coffee making facilities would have been the icing on the cake but I don't think many hotels in France do that sort of thing
Great location near the Hotel de Ville as well as restaurants and the historic district, comfortable room with good amenities, generous breakfast buffet, very pleasant front desk staff. This place was a very good find. Easy to trip on a small step when getting out of the elevator and another small step when entering the guest room, but the front desk staff warned us about this in advance, so we were prepared.
The room decor was just lovely, the staff at reception always kind and helpful.
Staff was extremely helpful and friendly. Facilities were clean. Decor was interesting and stylish. Breakfast selection was superb. Excellent location. An overall positive experience. Would definitely stay here again.
The location was perfect for a short visit to the city: close to some very good restaurants, near to the river and within walking distance of most sites. The pool was much smaller than we had expected and in a rather odd location next to the breakfast area.
Beautiful clean new looking room. Wish we could have stayed longer. It was further from the train station than we thought.
Central location, helpful staff, comfortable, clean beautifully decorated room. Lift holds only 3 people (or 2 with luggage), breakfast seemed expensive at 12 euro each so we found nice cheaper meals elsewhere
Great location, excellent staff, very pleasant and clean rooms The bathroom was small
excellent location on presqu'ile. Opposit there is a groccery shop with everythig you might need if don not want to use a mini-bar There was no air-conditioner. Given that it was quite hot we kept the windows open but during the night were waken up several times by noise on the street
Staff were very helpful in providing room that suited our requirements. Excellent locations for touring city centre on foot. No.
Rooms beautifully decorated and comfortable. Convenient supermarket across the road. Easy access to city's historical centre and restaurants et. Arrangements for car parking were confusing. Nice balcony/courtyard but discovered it was shared with the next room. Felt like I was looking through their window. Bit awkward.
Friendly, helpful staff, funky theme, very white and clean, comfortable beds and large shower.
Hotel staff attitude was friendly and helpful. The design was nice and different. Like the idea of complimentary soft drinks, very thoughtful.
Free non-alcoholic drinks in the fridge on every floor were a great bonus!
Charming hotel with friendly, helpful staff. Very clean and the sitting areas are adorable
Brilliant location. Off street secure parking. Interesting 'school' theme. Friendly staff. An ideal location for discovering Lyon
Nice staff, great breakfast. Room & bathroom were both very big. Free wi-fi and free sodas & waters. Great loacation, walk to everything. Nice outdoor terrace for relaxing.
The hotel has a lovely atmosphere, and is in a great location.The bathroom was nice and spacious, and I loved the balcony which stretched over both the bedroom and the bathroom. The fridge on each floor with the complimentary drinks in it was a nice touch. It's a bit overpriced, the bedroom was barely big enough for the 2 of us and our small bags. Our room was not cleaned on our last night, even though the staff were next to our room when we left that day.
Terrific experience. Great concept, great location and very pleasant, helpful staff. And I didn't even like going to school!
Great location, walk to everything, public transport just next door (tram), new bar next door by the same owners. Nice terrace garden. I've stayed several times and have to say I was disappointed this time. The hotel is looking dirty and seriously needs a re-paint! Marks and stains everywhere on the walls (most of the rooms are 100% white so very noticable) and there was severe water damage in the bathroom, including peeling paint and mold. No drinks in the frige like the old days. Hotel simply not as nice as it used to be a few years back, feeling run down. Breakfast staff a bit unfriendly, Internet didn't work well, matress could be replaced... Overall too expensive for what you get.
The location of the hotel was very good. The secure parking excelen.t The theme of the school was a reasonable idea but it was taken to a level where I felt it nterfered with comfort.
location, concept of school rooms, free water and soda and apples
The facilities of the hotel ( location, breakfast, drinks in each level) They are very sympathics too White is a good color for rooms but they need to be constantly very well cleaned
Very helpful staff, spacious and clean room, very convenient place for touring around Our executive room is not lift landing and the bedroom is on the 'upper deck', not satisfactory air conditioned during sleep
A cosy room, quiet, with a view of the river, central location I did not know that there is such a problem with parking in the area. The reception clerk was very not helpful to find a solution (give me an advise where I can park my car), only saying that I had to book parking in advance. I would appreciate if he could direct me somewhere, but the attitude was - "don't bother me, it is your problem".
Helpful staff Tobacco smell in room. Although non-smoking, there weren't any notices in the room, and there was in fact an ashtray in the bathroom
Quiet room and clean but I would not go so far as to call it deluxe Reception staff were not very knowledgeable about local transportation offers.
confort - good bed a better soundproofing because of wooden stairs
Good location in Lyon Vieux. Practical garage. Nice spacious room with view on the river. The breakfast could have been better.
The reception and friendliness of the staff and the size of the room and its quietness.
Friendly staff, very comfortable, clean room. It was close to the centre of Lyon.
Location is perfect, close to old town. The size of room is very good. Breakfast was sufficient. Parking can be a problem thus hotel has a garage at back street.
Le Phenix Hotel is well located, just in the older part of Lyon with all the bars, pubs and small restaurants. The rooms are big, well decorated, we had a great view on the river Saone. Breakfast was served in the veranda which was also nice.
People was very friendly There was no "Wireless internet available in public areas and is free of charge".
it was excellent!
Very friendly reception, location was convenient.
Clean rooms Bed comfortable Bags of hot water No over bath shower head holder - no shower curtain Bathroom door couldn't latch as the retainer out of alignment with the catch. Very limited clothes storage space. Concern that room door left opened for long periods of the day even when the cleaner was not nearby
friendly welcome, clean bed the shower hose too short. no free internet!! the desk needed to be fixed to the wall more solidly
Clean, comfortable and good value for money. Excellent recommendation for local restaurant; proximity of good bars, shops, etc. WiFi internet No availability of bottled water, no glass in bathroom, rather primitive shower
Family atmosphere and good location the cleanliness of the carpet. Recommend vacume cleaning more often
The owners were very easy going and helpful. The room was small but perfectly adequate. The view from the balcony was spectacular. The position in town was perfect. The shower was a bit small and it took us several goes to get in at night.
The two staff people were very helpful (and spoke English which eased things for me). The location was perfect for walking and sightseeing. there were places close by to pick up a light meal. It intitially felt a bit dreary but after a good night sleep I realized the room was spotlessly clean, the bed comfrtble and I was not spending a great deal of time in the room.
This hotel is fine for someone on a budget. As it happened I used it solely as an overnight stop, but it would be fine for someone doing site seeing on a budget. Excellent location, ridiculous to complain about late night noise if you are staying in a city. It was pretty basic. Don't look for any luxury touches, you won't find them.
Good location and price The room hasn't natural light.
Best service I have had in years!!...and I am picky. Bid and confortable bed, no noice while in city center. Best location in town, free wifi, cheap and good breakfast. No elevator, narrow stairs
Very good location , and delicious breakfast. Had great trip in Lyon :)
Excellent location with very friendly staff. Very good value for money. LCD TV with cable, free WIFI :), clean. No soap in the bathroom :(
Location and free wi-fi. Staff don't speak english, very small room, no elevator.
It's exactly in the city-center very close to Rue Republique (famouse by lots of shops). in the near-by streets there are plenty of restaurants & cafes! Please add soap into bathroom and some cheese for breakfast.
This hotel is clean , good staff, near to city center and near to bus and metro stations and also near to the shopping area.
cheap and well located
Proximity to the town centre, restaurants, bars and tourist attractions, it was perfect. Breakfast was delightful, and the decor whilst quirky, was quite charming No car parking available
The hotel is set in a Renaissance building which is unusual. Very good value for money for a hotel in Lyon and in this area. We were staying on the first floor and it was very noisy. The type of building has an inner courtyard which make any sound echoing. The heating system must be pretty old too as the pipes were banging a good part of the night. Maybe if you stay in the upper floors, there might be less noise.
Staff was very good
were not offered room on lower flors
The staff was very friendly and extremely helpful with local interests in Lyon. Good location in vieux Lyon. Nice neighborhood. close to the C3 bus stop from the train station. Our courtyard room was a bit dark and stuffy even if it was quieter than the street rooms. The ceiling fan was a plus. The window opening on to the "courtyard" (more a interior space between walls) meant that it wasn't very private from other rooms also facing the courtyard. Sounds from other rooms carried easily. But the room was comfortable.
Located in the historical part of the city, authentic ancient place, with the real spirit of the old city No elevator, not very clean old staircases.
Clean hotel, friendly, helpful staff and excellent location in the old town. It was exacely as we expected it to be.
Central location, friendly staff, simple but comfortable room It was under renovation but this is inevitable at certain times
Everything was perfect No
Friendly hotel staff and good location. Could do with more lighting in the room.
The people running the hotel were extremely friendly and helpful The hotel has recently changed hands and is in the process of being renovated. Our room had not yet been touched and it was small, poorly laid out, old shower, nowhere to hand towels, etc.
Very friendly, helpful, and welcoming staff. Hotel has a great, central, location. Breakfast was good value.
The staff were really helpful and friendly. The breakfast was excellent, one of the best we had in France and the location of the hotel was really good, very central. The room was very small, as was the bathroom. It was adequate though and still good value for money.
Hotel is much more worst then that was showed in offer. Fake photos. It is not a hotel, without lobby, misery.
Great couple running it, not long started, so friendly and helpful.Terrific location between the rivers and close to lots. (Lyon Metro great.) No lift, but staff carried up our big suitcases.
room very old needs re fit
Staff, location Very old room with tiny toilets
Extremely friendly staff who would go out of their way (but not intrusively) to be helpful - maps of the city freely available, advice on places to see, take care of baggage, magazines to be borrowed from reception area, etc. The location of the hotel is also excellent - right next to the Musée des Beaux-Arts and at the heart of the Presqu'ile, and not far from Vieux Lyon either; and close to Hôtel de Ville metro station. Air conditioning unit in room - very useful in the summer in Lyon. The unrefurbished room was a bit grotty. Not dirty, but it had clearly seen better days. One specific problem - the lock on the room door was rather stiff, and a bit fiddly. But the complaints are relatively minor; in most regards this is an excellent budget hotel.
I had booked the wrong dates but the owner went out of her way to accommodate us. Everyone was really friendly and made us feel welcome. The room we were given was not in very good condition. It could have been because we booked the wrong day and they accommodated us at the last minute. The shower was awful - the bathroom wasn't clean and we struggled to move in the bathroom. Having said that - we saw one of the rennovated rooms and it looked lovely.
The hotel staff was very nice, they helped us to put our luggage in the room. The bedroom was really comfortable, the bed is awesome.