Maryland Heights Hotels

Very satisfied with the hotel.

N/A

everything was fine.

no problems

Complementary Wi-fi, breakfast

Nina, the front counter staff is excellent

Breakfast needs more options, e.g. more fruit, more whole grain break or pastry options.

Thr homely feel of the room itself.

The wi-fi was not working and the staff didn't resolve the problem.

The bars in the casino are nice and the food is good

The pillows were really hard and not comfortable.

Room was way over priced. Phone didn't work. Very small room. Was suppose to get a smoking room and was given non smoking. Will never stay there again.

The lady at the desk was nice

Not as close to the airport as I thought and shuttle hours didn't help me

No microwave no breakfast

Great value for the price. Room we were in looked to be newly remodeled with everything in good condition.  Cleanliness was fine, although not white glove clean.  We only had one coffee cup & 1 packet of coffee (makes 1 cup) in the room, but they had free coffee in the lobby so we didn't ask for or need more than that.  We liked being on the first floor so we could park right outside the door.  Note: If you open your drapes you have a close view of rush hour traffic.  It was a little stuffy in the room when we arrived, but we opened the door & turned on the bathroom fan & it aired out quickly.

No complaints here. Clean room, firm bed, refregerator and microwave, wifi, and a large table/desk with office chair to work on with plenty of space to the side for my lunch.

This is a great place to stay. We biked the Katy Trail so the location was especially convenient.

This was our 4th time making our annual trip to St Charles and this trip was just average. We arived at 2:00 pm and the room was not available, which was ok. They told us it would be 20-30 minutes, but that turned into an hour. Unfortunately, the room was a handicapped room and the girlfriend likes to take baths. I wish we were told this ahead of time before we got to the room and crashed for a nap. The breakfast area seemed disorganized this time too. Maybe because the waffle making and toaster are in the middle of the line which creates a bottleneck. We will still go to the hotel again because of the location to downtown and the rooms are clean.

The staff was overwhelmingly nice. Very attentive in lounge area and always refilling soda/drinks and clearing tables. Only 13 min from airport. Plenty of food and shopping within 1 mi.

Will be back

AC did not work first night. They promised it would be fixed by next night but it was not, so changed room.

The room was big definitely a deluxe studio.

they placed us in a smoking room. smelled bad. and dirty.

the front desk did not ask where to be placed since i checked in after midnight only room key was passed to me without any consideration what room i preferred.

Location

When i registered it was police at hotel for guest it was trash in hallway and tub was dirty

Young lady by the name of Jade was very kind. allowed us an early check in due to some unfortunate circumstances.. We had been in a car wreck, and in town for a funeral. Followed up with a fruit plate and sympathy note! We were impressed with the effort and the empathy she showed. All staff were very friendly and helpful. Dan Lloyd

Pool was closed on a Sunday. Things happen I suppose.

We booked a room for our daughter's birthday. The rooms were clean and spacious. The staff was friendly. They offer free happy hour and breakfast. It was a great deal.

I liked the free wifi and breakfast , as well the comfor in the room plus the flat screen tv.

There wasn't any thing I didn't like!