Maryland Heights Hotels

The bars in the casino are nice and the food is good The pillows were really hard and not comfortable.

convenient yet overpriced i felt hotel personell must of been having a bad day is all i can say . snippy

Laundry facility Rude desk clerk. I a

The first room they gave us was already occupied. Then they rented our room to someone else. Inexcusable that someone was given access to our room.

AC did not work first night. They promised it would be fixed by next night but it was not, so changed room.

The hotel is under renovations, and the lobby looked really nice as that was the only finished part! Found razor blades behind the nightstand. There was blood on the bathroom floor. Plug prongs were ripped out and stuck in the electrical sockets. They say non-smoking but it smelled like a 50 year old smokers house! I am happy they are doing renovations as this place is terrible. Just please don't give out the bad rooms or at least close when you are renovating.

The rooms were incredibly clean and the the night manger Dee, was willing to make me happy. The table leg was ready to fall off, many of the rooms had no airconditoners for heat in them, the cord to plug in my son's cell phone fell out of the wall, the outlet on the lamp got this phone connector so hot when he disconnect his phone from it he got a blister, there was no conditioner in the rooms, the beds are on wooded frames and very uncomfotable, the microwave had a faulty cord, so when you used it, the back of it sparked, and the rooms smelled like poop. After changing rooms 3 times, we finally found a room that we felt safe in and smelled acceptable.

Staff was very friendly and helpful. WiFi not working extremely limited tv stations chair in room has visible stains in seat (wouldn't let my grandaughter sit in it) no bath items in room. We stayed 2 nights and they never gave us fresh towels had to go to the desk and get them.

The only things I liked were the shower, the bed, and the closeness to the Children's Hospital. My seven day old son had an appointment, and my wife and I thought it would be easier to travel twenty minutes, rather than two hours. I had called the motel two days before and asked if they had a rollaway crib. The woman who answered the phone had said yes. However upon arrival I was informed that they no longer did that or had any to send up. As we walked into the elevator we noticed it was dirty. The floor we stayed on smelt of marajuana. I cannot fault a motel for what it's guests do, but that was not what I wanted my newborn to smell. The hall itself had dirt on the floor. There was a layer of dust on the sprinkler head in the room. While they did offer a refrigerator theye was a layer of frost built up so thick it did not allow the door to close. This was an issue as my son had medication that we had to keep in a cooler rather than the provided fridge. There was one working vending machine for soda, yet there were signs on our floor for one. When I found it it was unplugged and covered in dust. I have no problem with a motel doing construction, but there should be signs letting people know. I have photos and will be sharing all of this with the corporate office soon.

Nothing Everything

The Room was large and the beds were comfortable. The bathroom was also updated. The complimentary breakfast was awesome! The curtains look liked they had blood splatter on them from a crime screen. The carpet was extremely gross. The furniture had holes and was old and not appealing. Didn't like the amount of children in the pool past 9:30 pm. Made it uncomfortable so the group of adults didn't swim. I checked in in the morning online, received a text message stating my room would be ready at 3:00 pm. Checked in at 3:30 to be told I no longer had a room. Then the front desk charged me for the room twice! I kept showing him my text message stating I had a room and he insisted I didn't. The front desk the following morning said they fixed it, but I have yet to see a refund on my card.

Nothing. The room was just like every other hotel room. The fact you advertised on-site spa services that was our main reason for booking, only to find after checking in that they haven't offered spa services in over a year! Not to mention the dance nationals event going on at the hotel and the dozens of little kids crowding the hot tub so that we couldn't even enjoy that much of our stay. The staffs solution was to buy us dinner of which we still had to pay for our 2 drinks and desserts and they couldn't even get that part right and had to be remade. Highly disappointed in the hotel and your outdated information that you boast.