The bars in the casino are nice and the food is good The pillows were really hard and not comfortable.
Came into town for a concert and experience was great, shuttle service and awesome buffet.
Room was way over priced. Phone didn't work. Very small room. Was suppose to get a smoking room and was given non smoking. Will never stay there again.
It was great. Good food. Slots were loose. Room very comfortable We had to leave
We stayed at Hollywood Casino Hotel because we where attending a concert at the amphitheater. It was very convenient and comfortable. The staff was friendly and helpful. The hallway carpet really needed cleaning.
The staff was amazing! Everyone was polite, respectful, and made the trip enjoyable! The food that was served was so delicious at the cafe and Giddos! The room had wallpaper peeling and the door to the safe was broken. The safe wouldn't open either. The bathtub was clogged with hair and someone from maintenance had to come get it. The price for movies to rent was rediculous as well. 17$ to rent a movie is way too much!
convenient yet overpriced i felt hotel personell must of been having a bad day is all i can say . snippy
location is very close to a concert venue but they did not have a shuttle to take you there. we had to pay 20 one way for a cab that took us about a quarter of a mile. Because of the location close to the concert venue we chose this hotel. It would be very convenient for the guests if they could shuttle you the quarter to a half of a mile to the venue.
The staff was overwhelmingly nice. Very attentive in lounge area and always refilling soda/drinks and clearing tables. Only 13 min from airport. Plenty of food and shopping within 1 mi.
I used Hotel. Com to book the original trip I had to extend my stay was charged 20% more by hotel.Com than the hotel. Last time I use them.
Beds were horrible
The staff were the best, they helped us in so many ways. No
Even the normal sized double rooms were very spacious and clean. It was a great stay. I wish the breakfast hours were longer.
I liked that it was close to the Verizon Wireless Amphitheatre. Within walking distance and close to airport.
Staff was polite and competent. Good access from parking lot. Room was nice and had good cable selection. Breakfast was above average. Door locks were finicky. Staff was aware of it and gave me two keys. Wireless internet was spotty and slowish.
Complementary Wi-fi, breakfast
Nice staff and nice breakfast. I also liked the attention to conservation efforts such as dispensers in the shower instead of tiny bottles that go to waste. I would stay at a Drury Inn again if only for this reason.
Very clean! Staff very polite! Food was good! Breakfast opened at 7 which was late for us to enjoy! Hot water in shower was only good for one person. To enjoy then hot water ran out!
Very focused on guests, and plenty of small extras. Bathroom was a tad small, but not unbearable.
The rooms were incredibly clean and the the night manger Dee, was willing to make me happy. The table leg was ready to fall off, many of the rooms had no airconditoners for heat in them, the cord to plug in my son's cell phone fell out of the wall, the outlet on the lamp got this phone connector so hot when he disconnect his phone from it he got a blister, there was no conditioner in the rooms, the beds are on wooded frames and very uncomfotable, the microwave had a faulty cord, so when you used it, the back of it sparked, and the rooms smelled like poop. After changing rooms 3 times, we finally found a room that we felt safe in and smelled acceptable.
The hotel is an long ages hotel, people looks like tires.
The proximity to the airport and parking on site are the big pluses. There is a nice Indian restaurant on the top floor of the adjoining property. The place is a little worn and the rooms are basic. If you are just looking for a place close to the airport at a reasonable cost, this is a good option. If you are concerned with the decor and upscale amenities you should look elsewhere.
Location was good, but that's it There was makeup all over the pillow cases and it took multiple calls and two hours to get new cases (proving that they had not been washed), and the breakfast was really low quality.
Nothing really, it was relatively clean Parking, paid 10 dollars and took 45 min to find an empty space to park, very noisy, people in the restaurant made a lot of noise and made it impossible to sleep, and started to make noise around 5 in the morning again.
Wonderful room, shuttle,breakfast
The mattress and pillows were comfortable, the furniture and decor were decent, my daughter LOVED the waterfall and glass elevators (even though the elevators were truelly filthy.) It was nice having a TGI Friday's in the building. No continental breakfast, our room was HOT, the closet doors wouldn't close, the bathroom door wouldn't lock, the hotel was pretty dirty, the pool water that was supposed to be heated but was lukewarm at best and located in a freezing-cold Atrium so it was not even worth swimming in case you were so so so cold. There was no hair dryer and when we asked the stagf for one, they said they would bring one and never did. Other staff acted annoyed when asked questions. I will nt be staying there again.
We booked a room for our daughter's birthday. The rooms were clean and spacious. The staff was friendly. They offer free happy hour and breakfast. It was a great deal.
Young lady by the name of Jade was very kind. allowed us an early check in due to some unfortunate circumstances.. We had been in a car wreck, and in town for a funeral. Followed up with a fruit plate and sympathy note! We were impressed with the effort and the empathy she showed. All staff were very friendly and helpful. Dan Lloyd Pool was closed on a Sunday. Things happen I suppose.
Amazing complimentary breakfast and manager's reception.
This was my 2nd stay at this location and was very pleased each time. Clean hotel,comfortable bed and very friendly staff. I would recommend this hotel for anyone staying in this area.
Location nice about ten minutes from Busch stadium and not having to pay a whole lot for one night was a plus. Bedswere very ccomfortable. Breakfast not included. The market place where you can buy snacks was pricey but had a good selection.
The courtyard in the middle. We hung out in the courtyard for an hour and it was VERY relaxing! Thought there would be a free breakfast.
AC did not work first night. They promised it would be fixed by next night but it was not, so changed room.
The first room they gave us was already occupied. Then they rented our room to someone else. Inexcusable that someone was given access to our room.
Will be back
Laundry facility Rude desk clerk. I a
Wonderful location, easily assessable. Later checkout time great to avoid traffic problems
Staff & very clean room. No
Weekend price. Clean, comfortable room. Really good breakfast.
I loved the room! Very clean and fresh. I enjoyed the staff, they were very welcoming and engaging. I recommend every/anyone to give this place a shot, because my stay was sadly not as long but it was well worth it for the time i was there! I was a little upsetting not to have an indoor pool or jacuzzi, after a nice work out.
This guest did not leave comments about this hotel.
Leaving it! It was subpar at best. The breakfast was not even palatable! It looked old. The fixtures in the shower were hard to work and almost coming out of the wall. The floor was black carpet which made me wonder how long ago it had been shampooed! The woman at the desk was rude.
Price. Their complimentary breakfast was poor. Cereal, coffee, couple pieces of fruit, some small muffins, and juice. A choice of instant oatmeal and a toaster with bagels and bread would go a long way in making it more attractive.
Easy access Nice clean rooms Friendly staff Free parking The breakfast was a joke. They only had a few mini-muffins, a couple of slices of bread, some cereal and juice!
Cleanliness Didn't like the breakfast
Clean friendly personnel. No elevator
close to the highway single doors as disadvantage when your are with trollies
The hotel was very easy to get to, with several fast food chains nearby. The room was clean, with no smoke smell, and served it's purpose as a place to sleep. During my stay there were less than 5 other vehicles on the lot, with more than enough space. While this was not a deal-breaker for me, the only negative I found was the very meager breakfast.
This was exactly what I would expect for the price
cheap, clean,friendly, no charge for leaving car there when we left on a plane for 5 days.
Location relative to airport
The front desk was nice enough to help give me paper plates when needed The bathroom had mold around the cracks, then the bathtub was not fully cleaned, it had like a black burned or mold on the tube. Then my girlfriend found pennies in between the sheets. Sheets could have been cleaned better, we slept without sheets.
The initial experience was great. We arrived late, and the night attendant was friendly. We got a nonsmoking room. However, to get to that room, we had to walk through waves of cigarette smoke in the hallway. All rooms on that hall were marked as nonsmoking. The room was nice overall, but the bathroom had mold and the tub was abnormally and unevenly squishy. When I mentioned the smoke to the attendant the next morning, he said we should have just asked for a different room, and that some nonsmoking rooms are "backup smoking rooms". I find that totally unacceptable, especially when traveling with someone allergic to any amount of cigarette smell. I will definitely not be staying here, and I do not recommend this hotel.
The bed was comfortable The pool was out of order the staff was grumpy they didn't clean our room
The staff was great! Very friendly. The room was just gross. There were brown water stains across the whole ceiling and down the wall onto the lamp shade. The sight of it all makes it feel like a hourly motel.
This was a very comfortable hotel. Lot,s of room, Breakfast had good selection. Close to downtown. Katy trail and river front.
We stayed 4 nights last week (4/19-24/2009). We found the hotel very clean,and well kept. A good value for our money. The room was spacous and very comfortable. The staff was very friendly. The continental breakfast was fresh, varied and covered all dietary needs. It was near everything we wanted to visit. We used the pool and the fitness facility. We will definitely come back next year. The nicest thing was three days after checking out, we received a post card thanking us for staying there!
Do NOT stay here if you are a non-smoker! We requested a non-smoking room and were given a room on the non-smoking ''wing'' of a smoking floor. The whole floor and room REEKED of second-hand smoke and so did the elevator. I do *not* recommend this hotel for non-smokers, pregnant women, couples with children, or people with breathing problems.
The family enjoyed the convenient location, clean comfortable rooms, friendly staff, hearty breakfast and pool. Would stay here again.
We stayed in the king suite when my husband came back from spending 15 months in Iraq. The ladies at the front desk were so kind when we checked in. Never had a problem here. We did ask the housekeeper for extra towels but she couldn't speak English. Actually neither of the housekeepers we asked could understand us. \nOtherwise the whirlpool tub in our room was great- a little small. The rooms were very clean and had plenty of space in them for just the two of us. Would deffinately stay again.
The hotel staff was wonderful. They printed directions for us when the internet was slow in our room. They were extremely friendly with advising us on what there was to do locally- you do not have to go back into the city to have a good time near here. The evening lady gave us cupons to go to the casino and directions to the local movie theater. The rooms were very clean and the whirlpool was a great addition after a long flight. We will deffinately be staying again in a few weeks. Wonderful location right off of I-70. Cannot miss this hotel if you tried.
For booking a hotel in St. Charles last minute on extremely busy weekend, this hotel was nice. There was a little mix up with our room but the staff handled it very professionally and was extremely nice. The room was clean (except for the coffee maker... gross!) and the breakfast in the morning was great. It is really close to historic St. Charles and the interstate. One con was they promised free internet but when we tried to use it, it was blocked. Overall our stay was good. I wish the price could have been a little less but I suppose that is what you get for booking at the last minute.
This is by far one of the best hotels I have stayed in. The staff is great! Very helpful. The breakfast attendant very warm and inviting. The breakfast was great. I would recommend anyone to stay here
Super friendly staff, good selection at breakfast (well staffed and refilled breakfast area which hasn't always been our experience with free breakfasts) and convenient location, near dining, shopping and attractions. Easy interstate access too. Only drawback was a chilly swimming pool but that didn't stop our children. Will definitely stay here again if we are in the area.
Nothing. The room was just like every other hotel room. The fact you advertised on-site spa services that was our main reason for booking, only to find after checking in that they haven't offered spa services in over a year! Not to mention the dance nationals event going on at the hotel and the dozens of little kids crowding the hot tub so that we couldn't even enjoy that much of our stay. The staffs solution was to buy us dinner of which we still had to pay for our 2 drinks and desserts and they couldn't even get that part right and had to be remade. Highly disappointed in the hotel and your outdated information that you boast.
The Room was large and the beds were comfortable. The bathroom was also updated. The complimentary breakfast was awesome! The curtains look liked they had blood splatter on them from a crime screen. The carpet was extremely gross. The furniture had holes and was old and not appealing. Didn't like the amount of children in the pool past 9:30 pm. Made it uncomfortable so the group of adults didn't swim. I checked in in the morning online, received a text message stating my room would be ready at 3:00 pm. Checked in at 3:30 to be told I no longer had a room. Then the front desk charged me for the room twice! I kept showing him my text message stating I had a room and he insisted I didn't. The front desk the following morning said they fixed it, but I have yet to see a refund on my card.