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The staff went the extra mile! They were always polite, helpful and professional. The pool and hot tub area was very nice and clean. Unsupervised child was horrible. They were diving, doing backflips any just being down right rude. I understand you will get splashed but I got ambushed! They clearly did not want me in the pool. I went to tell the front desk but they were checking in a team sports team and were swamped.
It was a pleasant stay with friendly staff and a clean room. With a good breakfast, a newspaper and hot coffee I was a happy traveler.
They never refunded my deposit
Clean. Nice people. Decent location. Price was good. AC seemed to blow across the bed....
I like the staff they were very polite, informative and down to earth. the heat was already on which I liked because my 2 year old was complaining about the cold. the bed was clean and comfortable. housekeeping was nice. there was no hygienic items such as shampoo toothpaste and etc. there was no TV Guide so my 2 year couldn't watch cartoons because the channels changed so slow she and I were frustrated. no vending machine on 3rd floor. being all the way on the 3rd floor to being with.
Water pressure I prepaid, but they sold all rooms including mine when I arrived. I waited 30 mins while the receptionist cleaned a room that another guest had complained was dirty. Another guest complained they had bed bugs in their room, and they were offered a room voucher and were sent on their way at 1am because there were no more rooms. No other compensation. Terrible.
Location next 2 walmart n Dennys
Staff was courteous and helpful Bathrooms were tiny
Room was clean and perfect size Alot of noise outside around 3am-3:30am
Remodeled rooms Clean Location & access to Akron-Fulton airport Rooms were a little small (cramped)
LOCATION AND CLEANLINESS
When on business I normally stay at the local generic Hampton Inn, but I decided to go upscale this trip. I was pleasantly surprised. The hotel is new, clean and sophisticated for a small town. Reminds me of a nice hotel in a metropolitan city. The price was a little bit more than a "Hampton Inn", but worth it. I would not recommend this hotel for families or kids. It is right in the heart of restaurants and bar scene in Kent. Would stay again if I have the chance. As others have commented, the walls are thin and I could hear people in the hallway having discussions late at night.
Hotel staff were attentive to us the entire stay, which included welcoming a lot of wedding travelers. The hotel is fresh, new, and centrally located to Kent and KSU. I highly recommend it!
I think the hotel could offer a little better breakfast than simply a continental breakfast when you consider what they charge for their rooms. i didn't know hotels still only offered continental breakfasts.
We stayed the night of our wedding here because of a very early flight. The front desk asked why we were staying and after we told them they quietly upgraded us to a sweet with a large whirlpool tub. It was a wonderful surprise!
The staff was awesome. We accidentally booked our room for the wrong day and they kindly make the correction when we arrived and rebooked us for the correct day. the pool area was nice and clean as was the hotel room. I would defiantly stay here again.
Everything Was Great :-) N/a
I was comfortable. The price was appropriate. I was happy with the condition of the room.
The pool was very clean, breakfast was very nice. All staff very helpful. Loved that a mcdonalds was 100 ft away within walking distance. Would recommend to anyone. We had to cancel one of our rooms the day of arrival and staff called and took care of it with Booking.com with no problem.
We stayed in a King Suite. Extremely beautiful interior decoration Front desk staff was polite and professional, but cole and unsmiling.
The restaurant at the Sheraton, Beau's, was exceptional. The food and service were above expectations, but the highlight was the view! The restaurant is positioned over the Cuyahoga Falls and the it is the most relaxing scene to dine by. Wonderful!
Loved the small wet bar with a sink and the fact the suite had doors that closed to a separate living room. These two things make traveling with an infant so much easier! Also very good food from the restaurant downstairs. THe surrounding town is quaint and there is plenty of green space to walk your dogs and stretch your own legs after a long travel.
Pets allowed, and they were very friendly about it.
The bed was very comfortable.
A very enjoyable experience. Room was very clean and all the staff very friendly. Beautiful outside area with the cascading water. Very nice pool. Great room service. Very nice restaurant & lounge. Nothing really.
Beautiful river view every morning at breakfast. Room was a great space with 2 tvs, separation b/w bed & rest of suite. Clean. Courteous staff. Courteous staff with exception of one hostess (Sunday 11/13/16, 10am) at the restaurant who didn't seem to know how to greet me. Not sure what that was about.
The Sheraton at Cuyahoga Falls was great. Rooms are super clean and really well put together. The staff was super friendly. I really like the overall feel of the hotel. Will absolutely be back.
Myself & 2 adult sons stayed at Cambria Inns & Suites when we visited the Pro Football and Rock & Roll HOF's. The room was clean & well appointed, service was excelent, staff friendly & AM coffee great. I would recomend this hotel. Only minor complaint, no complementary breakfast, only coffee was free. Charge of $8.99 regardless of how little you might want to eat.
Clean, well appointed rooms. Friendly & prompt check-in. Comfortable bed. Convenience to airport very good.
Almost everything was great!!!! Hot tub and pool very small and the 8.99 charge for the breakfast buffet when it should be included on the price of the room considering the price of the room.
The bathrooms were excellent. Clean. The lack of food in the refill room for a person who gets in late at night and needs something to eat.
Clean and quiet
I came to this room because i knew it was clean from the red roof inn in my city. I had a death in the family and me and my family stayed with you all. I wasn't very happy that I was told I couldn't even smoke outside my room on the balcony
Very clean room and bathroom. Quiet and safe. Small room
Well equipped room that was clean and neat. Convenient location. Semi truck parked outside that ran refer unit all night. Inconsiderent guests that talked and yelled till 2 am.
Bed was nice an comfortable, nice variety of restaurants The bathroom wasn't clean. Visible tub rust.
I liked the staff they were nice people and very helpful when I needed anything they accommodated me. The level of noise out in the parking lots was pretty bad and there were drunk guys coming into their rooms at all hours of the nigot and that got old quick.
Friendly helpful staff. Convenient location. Amenities. Value.
Great location. Close to restaurants, groceries. Great health food store close by. Difficult to get to turn when exit from 77 south.
Clean spacious room. Very nice staff Reserved thru Kayak & getaroom.com. The motel had no record of my reservation. Ended up having to pay again and am trying to get a refund from getaroom.
Staff were very nice and attended to all needs very quickly. Breakfast buffet was very satisfying. Cleanliness was impeccable. Rooms were spacious. Price was right. I am totally satisfied. The physical features of some of the units could use some TLC, but that's a very MINOR issue.
Location Ball court by room.
Nothing Our receptionist was fake and unreliable. There also was blood on our bed sheets and the front desk did nothing about it.
The chef made me salsa from scratch when I asked if they had any!
The rooms were very nice and spacious and the service was excellent. For some reason I was booked for two rooms even though my online receipt said 1. The name on the second room was a misspell and it wasn't my phone number either.
The staff was very friendly and helpful. the rooms were clean and spacious. No fan in the bathroom. One side of the sleep number mattress wasn't working.
My family stayed there the Friday night before we were to visit U of Akron. Rooms were clean and comfortable. Queen beds were nice. Doubles are just too small. Nice updated bathroom. Staff was friendly. Free bottled water at check-in. Breakfast was good with a nice selection. We all found something we wanted. Made our reservation through a third party with no problems. Convenient to U of Akron - just a short drive down Rt. 8 to get there. Also convenient to the Ohio Turnpike exit. Very minor dislikes. Odd massaging shower heads provided either a stream of water like from a garden hose or a ring of water with absolutely no water in the center of the ring. Also, seating in the breakfast area was good for small business groups to collaborate around a common table while eating , but my family just wanted to watch TV while eating and the seating made that difficult.
The bed and pillows were awful.
Good amenities, especially the pool for the kid. The beds we too firm
Staff welcoming & helpful. Room very clean, large & well equipped. Breakfast was a cut above any hotel hot breakfast buffet we've experienced. The cheese omelets were great, oatmeal with all the trimmings and good variety with something for everyone.
The staff had us in a very clean room quickly. We paid a bit more for a nicer place. Very comfortable beds. Had a little trouble figuring out the HVAC.
Clean, quiet room and comfy bed. There was a wedding there the night we checked in, but we never heard a sound from other guests. The staff was friendly and courteous. The lobby was pleasant and comfortable. The breakfast was very good. I thought the price was reasonable (small children eat free) and I'd rather pay for a good breakfast than get a lousy one for free. I definitely will stay here again when I travel to Akron. I really wish the bathroom had an exhaust fan.
Bad area- heroin needles along curbs around parking lot.... could not take a walk to exercise outside of hotel property.
Great location! The Belden Village area has everything you would ever want and need.
Under renovations ... Noisy
The position is good to close the airport, and having bus to send guest to airport. Nothing special not to like the hotel
This hotel is currently under construction but that did not take away the wonderful stay that I experienced here at the Belden Village Holiday Inn. I never heard any of the construction noise. The staff was very accommodating meeting my needs.
The three front desk staff were fantastically friendly and helpful. Need to fix the south door card reader.
The location and the fact there was a bar with a live band in the hotel
After getting into our room it was okay. The check in time was at 4pm and check out was at 11am. That is not even 24 hours. I stayed in a 4 star hotel and they let us check in early. We had been traveling all night long and part of Saturday until we where able to check into our room. Unhappy!
Staff was incredible (very accommodating; had my key ready to go at check-in; answered all questions). The public areas were new and extremely open. The room that we had could use a bit of updating to reflect the hotel rating and the amenities that are expected of a hotel of this type. One of the biggest issues are a lack of electrical plugs near the bed stands for charging personal devices.
Breakfast was not served timely at 10am..we waited after bein seated for at least 10 minutes without drinks so we left and had to pay for a breakfast at a restaurant which cost us $35 at scramble Marie's
This guest did not leave comments about this hotel.
Location near I-76, as we were in transit to Upstate NY. Yet still reasonably quiet. Friendly staff, nice accommodations. Oddly situated between two other motels. Not a major issue or deal breaker, just a bit peculiar.
Location! Friendly staff, accommodations, breakfast. Reciprocating exterior and parts of interior. Will be excellent when they are done. It is very good at the moment...
The location was excellent and the staff were efficient and friendly. It was unexpectedly quiet too, given its location; though in all fairness the university was not in session during our stay. It was a bit scruffy around the edges. No doubt due to heavy use in a college town. Not a serious issue. I would still recommend it to a friend.
The staff was nice and the rooms were very nice
Cleanliness, comfort Had to call the front desk at 3:00 am because of noisy guests in a surrounding room. They were unsuccessful in getting them to be quiet, we had a sleepless night.
This guest did not leave comments about this hotel.
The location was ideal for where we were. Loved the suite feature. The beds were AWFUL. The second worst hotel bed I've slept on. I think they know it's bad b/c they attempt to rectify it by putting a slim mattress pad over it, which helps little to none.
The hotel had a full kitchenette with a large fridge, sink, burner, and microwave. They also had glasses, silverware, plates, bowls, pots, pans. I like having the option to cook my own meals at a hotel. My 3 month old slept for 8 hours in their crib. Because they had an ice maker in the large fridge, they did not have an ice machine so we had to wait to make ice. They also did not have a vending machine. Overall, the pros outweigh the cons of this hotel.
Spacious. Bed and pillows were very comfortable. Bathrooms should be exhausted.
Staff was outstanding. Very friendly and ccourteous. The room had a broken sink plug and broken bathroom fan.
Seems like an aged hotel. Not consistent with other Staybridge Inns. Noisy wall A/C unit resulted in really poor night sleep.
This guest did not leave comments about this hotel.
The staff and the rooms The maid came by at 0930. I asked her to return later as my wife was still in her nightgown. When we returned at 2100, nothing was done. She never returned.
Room was spacious and comfortable and the staff was helpful and super friendly no
The atmosphere was great. The staff was pleasant I thought I was getting a room with two queen sized beds and my room had two double beds.
The room was fantastic the bed very comfortable the couch was a great touch as well. The hotel bar staff was a bit untrained. I asked them if they had the ingredients to make me an old fashioned and if they knew how. They said yes they could. It was not property made and completely undrinkable.
I was a little bit leary going in because I had to pay extra for my breakfast to be included with our room rate. It was well worth the extra money paid, though. The breakfast was more than the standard hotel continental breakfast. They had several hot options to choose from plus a few cold breakfast options for tbose who like a lighter breakfast. The beds were comfortable and the rooms were a decent size. The staff was very friendly and helpful. I highly recommend this hotel for families or business. Nothing
Starbucks coffee for purchase!!!! This is always a plus
The location was as expected. The young lady at the reception desk was obviously either new or lacking basic customer service skills. Se never smiled or even pointed out the location of the restaurant the elevator to get to our room. The chocolate chip cookies that we normally love (what pushed us over the edge into this hotel vs. the Hilton next door) were stale and brittle. The shower tile in our room was so disgusting you could actually take a wet washcloth and wipe the mildew off the grout. We found dark red smears on the sheets that I hope were merely lipstick stains and not the alternative. Doubletree advocate so rating this hotel as the "exception to the Doubletree experience" and highly encourage Doubletree corporate to Secret Shop this particular location.
Nice bed Hear guest in room next door and above
The room was very comfortable and spacious. The bed and pillows made for great sleeping. The shower was fun. Breakfast was above average. No. We would definitely stay again.
The staff was friendly and helpful. No complaints.
The hotel was conveniently located from the Akron/Canton airport. The room was a nice size and pretty clean. The front desk staff were very friendly and accommodating, and breakfast was good. I wasn't completely crazy about the room setup.
The spacious room and great kitchen. We also liked the large shower. The ice maker never worked although we were assured upon check-in that it did. We were there for two nights. We thought the sectional sofa was very uncomfortable. After rinsing at end of shower, the floor of the shower was slippery.
From the moment we walked into the lobby, the front desk staff was very friendly, helpful, and accommodating. We had traveled to Ohio to be there for my mother that suffered a severe stroke. We wished we could have stayed longer!! Their pool was clean and a wonderful 88 degrees while a blizzard raged outside. We will return to this hotel!
Everything, friendly staff, clean room. Was a little pricey, but worht it. The continental breakfast was good. But, need to change the hot breakfast menu some.
Very clean, modern and welcoming. Friendly and helpful staff. Nothing.
It was an excellent location and price to meet my needs. The thermostat didn't seem to work correctly. I liked the idea of having the type of air system, but it was too cold and I couldn't stop it from blowing on the bed without it whistling.
Rooms and lobby. Beautiful hotel
The room My credit card getting charged more than expected