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just other hotel, room was clean, bath was ok
The cleanliness of the room, the friendly staff / front desk, maids, kitchen helpers. The location and the price rate. Breakfast schedule is pretty good and so is the check out time. Breakfast. If served more varieties of hot breakfast, it would be good. The bed is not firm enough (bouncy). No jacuzzi / pool.
Staff was helpful and nice, room was clean, and plenty of parking. The bathtub was peeling, the towel rack was about to fall off, and bad sound insulation, you can hear everything outside your room and overhead.
For a quick trip this hotel was perfect, the rooms, staff in general everything. The food at the hotel wasn't that good.
Great value. Clean hotel. Better price than the Westin or the Hilton and you get the same thing. Plus more. Couldn't check in until 4pm.
We stayed at second floor. But we were annoyed most of the time by the squeaky floor above us when someone was walking up there. Plus the next room's toilet was leaking which constantly made noises the night we were there. Another unfortunate thing was the AC system in our was broken. The receptionist told us to unplug the cord and reset the unit. However, we were never able to fix it. After all it was not that bad. At least, the breakfast got our thumbs up.
Location, comfort, breakfast quality and value for money Front desk was not too accommodating to change king bed to 2 beds
Hotel had a great breakfast and comfortable beds There was ants in the bathroom being on the second floor
Walking out the door for the last time and greatly relieved that I would never be going back. The place stinks-icky-sicky carpet deodorizer smell. The room was unclean, the bathtub wouldn't drain, the air conditioner didn't work well and the bathtub looked like it hadn't been cleaned in a year. The staff moved us to another room that was better, but had clean issues as well. Definitely never again on this hotel!
Loud doors slamming all through the night. It was just liyd period. Had to buy ear plugs just to sleep.
staff were nice few tables for breakfast fridge was broken microwave was broken
Staff very attentive One entrance
No tooth brushes and tooth paste!! No alert that the free breakfast is offered only from 0600 hrs to 0900 hrs I think.. No alert at all. No food to purchase at the hotel outside those hours, not even machines. Once I decided to stay a few extra hours, I had to pay a full extra day and physically go to front desk to show my cc! Front Desk had All of my info! Why charge double and why force me to show the cc in person? Highly Inconvenient!
It is close to restaurants and shops. The room is clean.
Convenient to our location and the room was clean and beds were comfortable. Breakfast area was very cramped - three small tables. We tried twice but all the tables were occupied. Also, there was a problem with the room keys. In the morning, they would not work. The clerk at the front desk ran them through again and they keys still did not work. We finally got help from one the staff who was helping another guest with the same problem.
Pool was open even with rain and had warm enough water to swim outdoors in 60 degrees weather.
Good food close by A little far from beaches
If you are in Monterey park for Chinese food, you can't beat staying here. Renovation starts at 9am
The staff was extremely pleasant, and helpful. They greeted me each time, with a genuine smile. I would recommend this hotel to anyone.
Nice rooms. The web site for the hotel under amenities said free breakfast. We did not get ffree breakfest. Even when I pointed out to the staff and showed Them. They said it was because I booked through a different web site. But under amenities listed is pool workout room and I was allowed to use those amenities. Free breakfast is always a consideration when I book hotels. So I was bummed. Started my day off bad.
This is a very comfortable and convenient hotel that our friends in Los Angeles strongly recommend us to stay. They also told us that it is a best hotel for Chinese tourists because of its best location. We will choose this hotel for our next trip to the US. For the time being we have no unhappy experience during stay in this hotel
Centrally located, friendly staff, knowledgeable people, and rooms were spacious.
Nice hotel. Good restaurant. Brutal food options outside of hotel offerings.
grounds view from room window free parking noisy toilet when flushed low battery for safe in room short range from TV remote to TV
The claimed every room had a balcony but we stayed in a room without. They were not helpful with our request to upgrade either. Just over all not a good experience.
Golf courses Ike & Babe Elevator noise Inconvenient restaurant location from lobby
Nothing The hair in our room, and how dirty it was, and how we still haven't gotten into contact with the manager there
We loved the pool- great view and super relaxing. We were able to order margaritas from room service out there. Nice central location for visiting Disney and Hollywood.
Staff was great
I would definitely go back
The overall look of the place was very nice. The rooms need to be redone, very tired looking. I could feel the springs on the bed. We went to the New Year's Eve all you can eat Prime Rib and Lobster dinner. Almost everything had an Asian touch to it. Meaning the steak was Medium to Medium well and up. The lobster was cooked in a brown sauce. Just really not what we expected.
I have never stayed there before. I was pleasantly surprised how nice it was. The resort hotel was luxurious and accomadating.
Clean and quiet. Staff was very attentive and helpful N/A
Cookies! And the pool was lovely and the bed amazingly comfortable! There were no towels out by the pool! Brrr! We had to use some on the ground. And it's a weird area...but, it was necessary for us.
The room was in perfect condition. The bed was amazingly comfortable, and felt very luxurious. This was a great room for an amazing price.
Very good 2 rooms, good fitness room. house-keeping does not work after 2 p.m.
free self-parking kind staffs location no refrigerator in room elevator is too old
Location Towels in the room (3 towels) and beds seems to be older (sagging).
We really enjoyed our stay at the hotel, we felt the rooms were very clean and modern, staff were very helpful, one gentleman find us some tokens for reduced rates at Knotts Berry Farm. We had a car so could drive to all relevant attractions and the shopping outlet next to the hotel was very handy. Very good value for money!! No, we really enjoyed our stay and would recommend you to family and friends.
Great location, near Downtown LA, close to 10 free way view of the Near Quiet Canyon Golf Course They are updating the hotel. Noise from rooms above are annoying. Need to insulate floors and walls.
The location is great. It's very close to freeway and downtown LA. Room is clean, the hotel is not old. It's worth the money to stay. Housekeeping kept coming to check on us before we checked out. Maybe the housekeepers don't have daily update room vacancy list.
My room was next to elevator, so very noisy. Otherwise, no complaints.
I liked the looks of the lobby and location in relation to my trip needs. No brakefast included. Booked a "queen" bed and only two full size beds in one room was what I received without extra accommodation when I expressed disatisfaction.
Great rate, room service was good, good value, convenient location. Staff was super friendly and helpful. It was next to outlets which was nice, right off highway and had everything you need. Its not your LA hotel but its a good option. We found movies near, shopping, on site eating. It was about 40 minutes from West Hollywood so we could get into the city and it was good to stay out of all the traffic.
Low quality casino. Smokers near every entrance. Management was very by their own "rules" and unwilling to make any type of exceptions to make our stay more comfortable. Ended up cutting our stay short and booking a room with Hilton instead.
I liked the low price on bar drinks and hospitality
We were a family of 5 who needed something near LA but not too close and this was perfect. Right near the freeway entrance for a 15min drive to downtown.
We loved the pool, the restaurant, our room, the cleanliness, and no hidden charges. Bonnie, at the front desk used our name, when she said good morning, when we came down for breakfast. It was a very nice touch. No.
The room was very clean and bed was comfortable. Staff was very friendly and helpful. It's in a great location! Family friendly. Location is excellent because it's right across the street from Montebello mall and it has the movie theatre right up the street.
Just the bed. View was the roof! All.. It eas in construction, a mess, i dident smoke and gor cjarged for smoking 200!
The owner was so sweet. She let us check in early when her employee said there was no room available. Fridge, where the continental breakfast was pulled from, is outside and underneath the stairs, not a place for a fridge. Who knows the expiration date and temperature of the food. The place was more like a motel 6. The bed was incredibly uncomfortable. The comforter was stained. Don't plan on sleeping because it was so loud the whole night. I felt nervous about our neighbors upstairs because I thought they were going to come through the roof.
The price It was close to the East LA Collage helpful clerk. nice cleaners The soap and shampoo didn't lather and the fridge was noisey
Location Lack of tv channel selections.
Clean and good amenities for price
An Asian company bought this hotel about 2 months ago and it is no longer a best western, but Kayak lists them as a best western. The pictures that are posted do not accurately reflect what this place looks like. The doors face the street and it does not feel safe. I would not stay here again and am sketched out about using this search engine from now on.
It's okay for the money. There is an AMC theater "literally" next door. The park is located in a predominantly (east) asian neighborhood, so if you are someone interested in this kind of a neighborhood, you will love it. Free breakfast, wifi and parking. There was no regular window to my room. There was a small window at the top of the wall, which is covered with small cloth and street light was coming in to the room through out the night. I felt like I was staying in a motel. The park is located in a predominantly (east) asian neighborhood, I kind of felt left out. I do not want to sound rude but I wouldn't have booked the hotel if I knew about this.
My pillow felt like it had maybe 20 cotton balls in it. Other then that my stay was wonderful no other complaints.
huge room and price was good better internet connection
It was clean. Non working soda machine, non working outside light, extra bed paid for but not received, bed hard.
Value Breakfast was horrible... Did not include fruit as stated on website, juice machine was broken, only cereal was raisin bran. Pool closes at seven o'clock. Was told by staff that I should not flush toilet paper down the toilet..... ????
The bed and pillow are comfy, the people who works here are polite. It's very var from the downtown. I spent almost $70 to go to the downtown each way or it takes 2 hours by bus. No fridge, microwave and safe in the bedroom. You can hear the nextdoor neighbour talking. Cant open the window!!
Lot of parking space available. The rooms would need a serious renovation, at least according to the european standards. Was noisy till 10pm due to an organised party in the pool, although we asked for a quiet room at check-in. Atypical breakfast.
The room was very well kept by the staff, room well appointed with desk, chairs, comfy bed and cable TV. Also fridge and tea/coffee making None.
that it offer free breakfast
The breakfast is nice. It seems to be cheap but tasty. My friend forgot his mobilephone charger. But there was no charger.
Staff was not very polite, loud music in the lobby under the room, room was not very clean.
It was fairly inexpensive for being a last minute booking. The maids were very nice and helpful. There were always groups of people just hanging out at the entrances of the hotel, at all hours..I didn't feel safe going to and from my car with my two little girls by myself. If it didn't smell like weed in the hallways and entrances, it would smell like mold. The walls in the room were stained with yellow streaks and the bathroom didn't have ventilation. No screens on the windows either (not very safe for kids).
quiet and convenience location in interstate 5 and easy access to most of the freeways in LA. no water boiler, refrigerator and the bed
I like how comfrtable we were I would prefer to be called to the room to see if we have checked out..instead of having housekeeping open the door twice on us. the bathroom was not mopped or swept properly. I saw alot of hairs and blood droplets on the floor. I was on the non smoking part of the hotel because my kids have asthma and we smelled smoke inside our room. like if someone was smoking next door or on the hallway.
Nice staff, safe neighborhood. Fair drive to tourist areas.
I really liked it - for the value for the money, it was old, basic, but clean, no bugs! Staff was great. Bed was comfortable. Great for a place to crash for the night.
Free porn, great t.v., clean room and sheets and mattress, very comfy and staff very nice. It was real great for the price...I was very shocked!!
Room was clean, good location, fairly quiet even though near the freeway, property feels quite safe as it is separated from the surrounding neighborhoods, Carl's Jr next store makes for easy breakfast, good place to stay if you are a solo traveler or just spending a quick night there The floor tile around the sink and bathroom were all broken and loose, shower/bath tub had seen better days, shower control is a strange 2-in-1 knob system, extended stays may be more comfortable elsewhere, the driveway is somewhat awkward with the off-ramp adjacent to it
The price was low. Carpet seemed new, or recently cleaned. Old, run down motel in need of many repairs. I could hear my neighbors very clearly.
I was looking for a cheap place to stay while I went to Universal Studios Park. It was cheap, close to a freeway and less than 30 minutes away from the park. The floors felt dirty and walking on the second floor walk way to get to our room felt like it was going to collapse
Good enough to sleep Showers were old and fixtures loose ac unit to close to bed it didn't cool the rest of the room
I liked how cheap it was. It was a bit dirty and the staff wasn't super helpful or friendly.
The hitel grounds were well kept. The bathroom was clean. The breakfast was just milk, cereal, juice and pre-packaged danish.
Firm beds. Quite. Well lit exterior. Nice shower. Carpet needed a good cleaning. If you don't like a firm bed this would not be the place for you.
What it looked like The housekeepers took $10 that was sitting in my nightstand Management and customer service horrible