8.0 ExcellentJun 25 2021
I was given the car I requested after I called them prior to the pick-up date. And once I was checked in, the car came quickly, and I was out of the lot quickly.It took some time to check me in. Everyone was buzzing around, and there was only one person checking in customers.
10.0 ExcellentMay 25 2021
Nice and professional staff.The car could have been cleaner. I saw some syrup-like stuff below the seat.
10.0 ExcellentMay 24 2021
Pickup & drop off were smooth & quick. I got a nice van in good condition.A full tank of gas upon pick up.
8.0 ExcellentMar 25 2021
The staff was friendly and quick to assist.The car was not cleaned or washed yet when I picked it. We waited for the car to be cleaned and washed. The wait was okay, but the cleaning process was rushed and not very thorough. Car windows still had water. I could still see some dirty marks on the exterior.
2.0 MediocreAug 11 2020
3.6 MediocreJul 28 2020
NothingThe branch was closed due to covid. I had booked weeks ago and still to this day, kayak, enterprise and pricelines websites all say this branch is open. I ubered to this branch, it was closed and proceline said all they could do for me was cancel my reservatuon which meant i was still left without a rental car. I had to quickly uber to a further enterprise to get a car costing me a couple of hours and $30 in u planned ubers.
4.8 OkayJul 14 2020
It was okayThey need actual wash the cars right & not just rinse them down fast, no vacuuming in the inside. I found trash that was left behind from the people who rented it before I did & oil life was low didn’t even bother checking it.
3.2 MediocreApr 4 2017
Car optionsI booked an economy car and it was not available when I was scheduled to pickup. Therefore I was forced to choose a car that was bigger than what I had reserved plus I had to pay the difference. They tried accommodating my financial needs by offering me a VAN! Not acceptable. I chose an economic car because I feel more comfortable and safe in a smaller vehicle
8.0 ExcellentFeb 22 2017
A good choice in the face of torrential rainsI was going to be driving in heavy rains. My category of vehicles was not available at the Enterprise location (this often happens and I wonder why one bothers making reservations three weeks prior if they don't have the car available, like the funny "Seinfeld" episode). So, I was upgraded to a Mustang convertible but perhaps not going to be used to its full advantage because of the rain. Originally wanting a SUV I was perhaps better off with a vehicle with a lower center of gravity that provided more stability on wet roads and windswept conditions.The Mustang apparently has a flaw: the rear passenger window seems to drop slightly. After driving off with the car, I noticed the window being ajar allowed rain and wind into the interior. I had to pull over and fix the window several times because it would not stay closed. The car rental place gave me a discount for the inconvenience.
10.0 ExcellentJan 18 2017
excellent serviceOrdered through 3rd party travel site and registered the wrong location. Enterprise Associate onsite was extremely helpful in correcting the error and getting me on my way.